Felicia Lonobile - Pierrefonds, Quebec

Felicia Lonobile
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About Felicia Lonobile

Felicia Lonobile is currently living in Pierrefonds, Quebec, working as a Center Director in "Jenny Craig Canada" and is interested in Consulting, Home Based Biz, Marketing, Presentations, Products.
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Job Title

Center Director


Company Website


Pierrefonds, Quebec

Categories of Interest

Consulting, Home Based Biz, Marketing, Presentations, Products

My Interests

Member at Energy Cardio - The one place I find energy, balance & drive!

Join Date

Felicia Lonobile has joined on Mar 25, 2011

Company Size



402-5270 Riviera, Pierrefonds,
QC H8Z 3H2

Innovative, energetic, highly optimistic, bilingual Manager Customer Service with solid experience acquired in the airline industry in the areas of Passenger Service, Aircraft Cabin Environment Quality Assurance and Loss Control.
Recognized for her excellent leadership skills, believes strongly in team work, delegation, and empowerment. Key competencies include strong communication skills coupled up with sales training and coaching. Motivated working in an environment which promotes learning skills, training and change.
A proven reputation for assessing customer problems, implementing creative solutions and producing in a fast paced highly pressured environment.


Jenny Craig.....Centre Director......2014/09/01

The primary purpose of the Centre Director’s role is to grow overall centre deposits and centre profitability. The Centre Director's key role is coaching the staff to ensure they maximize their effectiveness and that they are motivated and empowered to achieve the goals set for the centre. Another key responsibility of being a Centre Director is the growth of the business, hitting your targets and quotas and obviously being involved in local area Marketing, Sales and Client satisfaction.
My greatest rewards and accomplishments: #1 in Sales for the Quebec region and occasionally also recognized for successfully achieving the #1 spot in Canada.

Jenny Craig Program Director .......2012/08/15

As a Jenny Craig Program Director, my responsibilities are to meet the needs of existing and potential clients through the professional delivery of the Jenny Craig program, including new program sales, services and support tools.
The Program Director is the first contact that a client has with our program’s structure, features and benefits. The Program Director is responsible for helping a client reaffirm their decision to lose and successfully maintain their weight through the use of effective coaching and motivation, as well as through the communication of Jenny Craig’s values, vision, and mission.
A Program Director is also responsible for achieving sales quotas, following daily operational procedures and ensuring the success and satisfaction of our clients.

Jenny Craig Consultant......2012/03/20

My responsibilities as a Jenny Craig Consultant, was the support I provided to our clients with their weight loss goals. I am health-oriented and client focused individual who genuinely enjoys working with people. Our clients receive monthly continuing education training on nutrition, physical activity and motivation to keep them at the top of their game.
As a consultant I helped design a plan to meet their specific lifestyle and needs.
Assess past week’s results
Plan for upcoming events like dining out or traveling
Create an activity plan to enhance their lifestyle
Choose from Jenny's delicious cuisine for the coming week

AIR CANADA 1979 - 2010

Time and Attendance Manager 2007 – 2010

Reporting to the General Manager, Dorval Airport, manage punctuality and attendance for more than 375 customer service agents. Act as the Company's representative for Health and Safety in the workplace. Daily follow-ups on absenteeism manage and discipline problematic employees by investigating and addressing absenteeism patterns.
•Set up and organized NAOSH, the North American Occupational Safety and Health event. This was an excellent opportunity to focus, reinforce and strengthen commitment to occupational Safety and Health. NAOSH is the key to fostering relationship and improve communication with the employee group. A special invitation was sent to several Health Professionals including Safety Representatives to participate in this event for the purpose of educating and demonstrating the proper use of equipment and health techniques. As a facilitator, mentor and organizer for this event, I received a letter of commendation for the success of this elaborate annual, weekly event presentation.
•Reduced significantly absenteeism in the Customer Service Department by setting up a recognition event called "The Bravo Ceremony", involving management and the unionized group. This event was held quarterly for employees with perfect attendance to be recognized and nominated for the Bravo award.
•Reduced absenteeism by extending a special invitation to a chiropractor to attend a Health Presentation as a guest speaker to educate and increase awareness to the employee group. The purpose for the presentation was to demonstrate proper body techniques to avoid future spinal injuries in the workplace.

Cabin Environment Quality Assurance Manager ....2004 – 2007

Reporting to Cabin Environment Quality Assurance General Manager, Dorval Airport, managed the cabin attendants’ employee group, equipment, replenishing supplies and stock required for the department. Ensure every aircraft was groomed according to flight schedule. Manage punctuality, attendance and work performance.
•Saved tens of thousands of dollars by putting in place a new procedure to reduce costs on aircraft cleaning supplies.
.Reduced significantly damages to Company vehicles by implementing a log book for the cabin attendant leaders to sign off at the start of their shift making them accountable to drive the newer vehicles.

Team Leader Cabin Service.....2002 – 2004

Reporting to Cabin Environment Quality Assurance Manager, Dorval Airport, supervise up to 60 cabin attendants daily, plan rosters, operational briefings, proper maintenance of Company vehicles and stocking of supplies.
•Developed a daily vehicle inspection to assign vehicles to the cabin attendant leaders, assigned cabin attendants to prepare the necessary supplies, pillows/blankets and tools required for the daily operation. Performed mandatory daily briefings prior to going out on assignment.

Customer Service Manager 1999 – 2002

Reporting to Manager of Passenger Service, supervise the check-in counters, departure gates and arrivals. Provide daily staffing, prepare daily rosters and supervise day to day operations.
•Maximized the utilization of Kiosks by ensuring sufficient staff, monitoring of breaks and sign-in activity. Excess baggage collection was maintained and achieved at 100%.
•Made myself readily available to support all employees especially when involved in delicate situation such as irate passengers or oversold flights. Provided employees with adequate tools to increase significantly productivity in the work place.
•Achieved excellent customer service by providing employees with daily briefings with emphasis on Safety first Safety last, baggage and SOP. Investigated promptly Customer Service failures and followed up within 24 hours. Received several complimentary letters from happy customers.

Customer Service Manager (Canadian Airlines).....1997 - 1999
Duty Supervisor (On loan to British Airways).....1995 - 1997 Customer Service Leader (Canadian Airlines)....1990 - 1995
Passenger Service Agent & IATA Ticketing (Canadian Airlines)..1979 - 1990

High School Leaving Diploma, William Hingston High School (Montreal)
Customer Service Manager Foundation Program, Toronto
Labour Relationship Labour Module 1 and 2, Montreal
Health & Safety North America, Montreal
Pub 400 Corporate Emergency response, Montreal
Pub 420 - Local Emergency Response, Montreal
Pub 500 - Star Alliance (Other Carriers), Montreal
International Ticketing Rules and Fares, Montreal
Dangerous Goods, Cargo Import -Export, Toronto
Accident Investigation Reporting, Montreal

Outlook Microsoft office, Word, Internet,

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Quick Profile Summary

Felicia Lonobile
Name: Felicia Lonobile
Location: Pierrefonds,Quebec,Canada
Job Title: Center Director
Company: Jenny Craig Canada

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