William Lovell -

William Lovell
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About William Lovell

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Call Centers

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25493 Pine Creek Lane, Wilmington CA 90744 ( Cell:
310-245-6356 | |
|William Lovell |
|Professional Summary |
|An experienced Business Development Manager/Lead/Mentor with a proven |
|history of meeting business metrics, team building exercises, |
|networking, contract and price negotiations, including; |
|Natural leadership skills. Known for streamlining workflow and |
|creating a team environment to increase productivity. |
|Expertise in market plan execution, cost containment, customer |
|service, staff training, supervision and mentoring. |
|Team Lead for a group of 16 people in a call center dedicated for |
|Outbound computer hardware, software and licensing sales. |
|Reorganized technical support process for a postage meter saving the |
|company over $1MM. Lead a team of 10 people as a high level technical |
|support level 2 based on my re-written technique. |
|Professional Accomplishments |
|Surrex Consulting Feb. 2008 - |
|July 2009 (Lay Off) |
|Privately owned professional staffing company. Conduct searches for |
|candidates by using referrals, Linked-In, Boolean searches (Google) |
|and User Groups, including; |
|Assisted Company Trainer in establishing and organizing a new business|
|initiative to increase profits of experienced senior sales agents and |
|also train new agents to create uniformity company wide. |
|Host webinars and on-site meetings to assist candidates in the job |
|market to build quality resumes, discuss market conditions, interview |
|techniques and open forums of communication. |
|Increase clients by conducting extensive research including; job |
|market conditions, company vertical, financial history and company |
|stability. |
| |
|Azzurri Communications March 2007 - |
|Nov. 2007 (Lay off) |
|Largest European Virtual Network Operator (VNO). Azzurri seeks large, |
|multi-location companies that require assistance maintaining |
|telecommunication services, including; Telephone connections, Internet|
|connections, Wide Area Network (WAN) connections, Local Area Network |
|(LAN) connections and Remote users (home connectivity or road |
|warrior). Daily activities include; |
|Lead and mentored sales agent to establish a U.S. presence for Azzurri|
|by educating potential clients on our offerings. |
|Acquired 1st U.S. customer. Acted as a liaison between U.S. based |
|needs and European product offerings to maintain worldwide customer |
|service for the client. |
|Attended and lead in-person meetings to discuss product offerings and |
|customize a package for a RFQ. |
|U.S. travel required for in person meetings. |
| |
|SIGMAnet |
|September 2006 - March 2007 |
|Privately owned I.T. reseller traditionally offering Large business |
|and Enterprise Corporations Hardware, Software and Licensing along |
|with Professional Services. SIGMAnet started a Small Office/Home |
|Office (SOHO) division and recruited me as a Business Development |
|Manager to bring in new business not yet sought after. Daily |
|activities include: |
|Manage full sales cycle, provide customer service and assist in |
|generating quotes. |
|Partner with Channel Managers and Vendors to develop marketing |
|campaigns |
|Establish clients by monitoring cold calls, gathering referrals and |
|networking. |
|Attend in person meetings to discuss service offerings and product |
|catalog. |
| |
|New Horizons Computer Learning Center June 2006 - September 2006 |
|Publicly traded I.T. Education Center offering individual and company |
|classes to increase skill set. New Horizons has worldwide offerings |
|that include; Microsoft Certifications, Cisco Certifications, Oracle |
|Certifications, Soft Skills (Effective presentations, Writing, |
|conducting Seminars) and other technology related skills. Daily |
|activities include; |
|Assist in interviewing and training new hires. |
|Schedule in person meetings to discuss New Horizons\' offerings and |
|customize packages for various departments\' employees. |
|Educated clients on how to use learning credits that are part of |
|Enterprise Licensing and renewals. |
|Attend weekly trainings to keep up-to-date on new and current |
|technologies. |
| |
|PC Mall |
|March 2003 - June 2006 |
|Publicly traded I.T. reseller offering Small Office/Home Office |
|(SOHO), Medium and Large business and Enterprise Corporations |
|Hardware, Software and Licensing at discount prices. Daily activities |
|include; |
|Managed PC Mall\'s top 1% of revenue generating clients. Maintained |
|relationships and contract/price negotiations. |
|Managed Full Sales Cycle from determining needs, providing stats and |
|reviews, placing and approving orders, tracking and full customer |
|satisfaction. |
|Establish and maintain Vendor and Channel Representative relationships|
|for price negotiations, special pricing, and lead generation. |
|Attended classes for Vendor certifications and product updates. |
| |
|References |
|Daniel Garrett |424-215-3054 |PC Mall Co-worker |
|Brian Johnson |562-895-8292 |New Horizons Co-worker |
|Craig Lynam |310-435-2346 |Azzurri Technical |
| | |Engineer |
|Audrey Stevens |407-402-4300 |Surrex Co-worker |
| |

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William Lovell
Name: William Lovell

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