Donna Crowell - Wisconsin

Donna Crowell
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About Donna Crowell

Donna Crowell is currently living in Wisconsin, and is interested in Consulting, Financial Services, Insurance.
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Consulting, Financial Services, Insurance

Company Size



Country of citizenship: United States of America
Veterans\' Preference: No


State of WI Board on Aging & Long Term Care Madison, Wisconsin
4/1993 - 9/2010

Lead Insurance Counselor

Develop and implement counseling strategies for statewide dissemination of
Medicare program and health insurance information to SHIP counselors and
program beneficiaries to help them make informed choices.

Develop/implement counselor/beneficiary training on CMS
programs/initiatives. Guide and develop the projects technical approach,
identify needed steps for implementation. Communicate with SHIP
director.Coordinate,train and monitor SHIP counselors. Develop/maintained
liaison with beneficiary organizations/ local and regional SHIP
programs/other federal/state agencies/ professional associations to enhance
Ship public relations/partner efforts.

Develop and maintain liaison with WI Medicare Health plans, encouraging and
facilitating communication between Medicare Health/Advantage/Part D plans
and the WI Ship program.

Mentor new/junior SHIP counselors,training, educate/ guide to improve their
technical knowledge/abilities. Develop and implement training on
federal/state ins regulations as they apply to Medicare, Medicare health
plans/Medicare supplement/long term care insurance products. Develop and
implement counseling protocols for SHIP program to ensure critical accuracy
and consistency in counseling information presented to program
beneficiaries, upon which they will base their health care decisions.
Analyze data to improve consistency and improve integrity of program
information. Make recommendations to Ship director/agency director for

Have extensive knowledge and expertise in developing and implementing
training for varied audiences: professionals/advocacy/
insurance/medical/social work/insurance agents/legal CLE\'s on
Medicare/Medicare supplement insurance/Medicare Advantage/Medicaid/employer
plans/Cobra/long term care insurance regs and products.

Accomplished a 60% increase in understanding of Medicare Advantage among
professionals through the medium of the partnership with 5 major WI
Medicare plans. Developed, coordinated and conducted six annual statewide
trainings specifically for advocacy professionals over the past 5
consecutive years. Objective reached:reduced OCI complaints [due to
misunderstandings/lack of knowledge] Significant reduction in
negative/adverse opinion of insurance company due to their willingness to
meet with advocates and be \"visible and available\". Increased understanding
and respect on both sides of the table. Reduced hostility. Increased
collaboration in the field, resulting in improved service to program

Worked extensively with employers to increase understanding of
Medicare.Educate on WI / federal law with respect to Medicare/Medicaid
population so they can determine if their proposed actions will result in
their desired outcome. Ensure program compliance/participation with
national SHIP standards/ federal CMS initiatives during outreach and
counseling. Ensure/encourage coordination with other WI SHIP agencies for
effective advocacy/outreach/collaboration to better serve and communicate
with beneficiaries.

State of Wisconsin Insurance Commissioner Madison, WI 6/1980
- 8/1990

Market Conduct Examiner

Under general supervision, performed full-performance level professional
work in examining the practices, policies, and rates of insurance
companies, resident agents, brokers, non-resident agents, and agencies
licensed to operate in the State of WI to assure compliance with state
insurance statutes/administrative code. Travel was required. Performed
related work as required.

Reviewed insurance company consumer complaint system and records to ensure
compliance with insurance laws of WI. Examined company complaint resolution
process to ensure fair and equitable treatment of policyholder.

Reviewed rates applied to policies sold to consumers to ensure compliance
with established procedures and rates filed with commissioners office.

Reviewed settlements of claims paid to clients to ensure compliance with
provisions of policy and Wisconsin insurance law.

During on-site market conduct examinations, informed insurance company of
non-compliance exceptions discovered and made recommendations for
corrective action to bring system/outcome into compliance with WI law.

Made recommendation to Commissioner with respect to fines or other
appropriate administrative corrective action against company or

Wrote reports and summaries of investigations and examinations.

Recommended additional investigation of insuring company\'s financial status
or new insurance products and rates to ensure continued solvency and
compliance with insurance regulations.

Requested subpoenas to obtain information from insurance companies, agents,
brokers or agencies.

Assigned and supervised the work of subordinate market conduct examiners.
Acted as Examiner in Charge on on-site market conduct examinations.

Knowledge of the practices of insurance companies, brokers, agents and

Knowledge of Medicare and commercial insurance underwriting and claim

Knowledge of federal and state insurance laws, rules, and regulations.

Knowledge of database and spreadsheet applications.

Ability to analyze and evaluate specific practices/ policies/rates of
insurance companies to identify non compliance.

Ability to interpret contractual provisions of insurance policies and the
Medicare/Medicaid programs.

Ability to establish and maintain effective, collaborative working
relationships with other employees, industry officials and executives,
agency field representatives, regulators, government agencies, oversight
committees, boards and the general public.

Exemplary ability to communicate effectively both orally and in writing.

Ability to analyze and understand complex topics and train others on the
substance so they understand what they need to do to become compliant.

Ability to analyze and understand complex topics/complicated regulatory
guidelines, protocols/provisions of federal/state insurance regulations to
resolve complex issues for customers/industry professionals.

Ability to give presentations to industry and non-industry audiences.

Grant County Commission on Aging Lancaster, WI US 3/1977 -

Benefit Specialist

An elderly benefit specialist is a person trained to help older persons who
are having a problem with their private or government benefits.

Often called red tape cutters because they are experts at helping older
persons with the extensive and complicated paperwork that is required in
benefit programs. Help older persons figure out what benefits they are
entitled to and tell them what they must do to receive them. I received
ongoing training and was monitored by elder law attorneys. I was
responsible to:

.Provide accurate and current information on your benefits.

Suggest alternative actions to secure benefits/file appeals in denials of

.Advocate on their behalf with other parties.

.Explain what legal action or other possible solution is required.

.Refer to an attorney when necessary.

Exceeded requirements to be knowledgeable in the following topics:

. Medicare;

. Medicare Health plans

. Employer group insurance coverage

. Prescription drug coverage solutions

. Medicare Supplemental Insurance;

. Supplemental Security Income (SSI);

. Social Security;

. Medical Assistance;

. Consumer problems;

. Age discrimination in employment;

. Homestead Tax Credit;

. Housing problems; HUD regulations

. Supportive Home Services;

. Food Stamps;

. Veteran\'s Administration benefits;

. General Relief; and

. Other legal and benefit problems.

Pioneered insurance counseling in Grant County. Responsible for manually
filing claims with Part A and Part B of Medicare by completing HCFA claim
form and submitting it by mail. Returned to client\'s home when Medicare
check and Explanation of Medicare Benefits was received to collect that
document to make copies and then file claim with secondary insurance

Created and implemented claim volunteer program in Grant County. Wrote
training manual, recruited 10 volunteers from surrounding towns and
villages, provided ongoing training and support. Volunteers handled \"shoe
box\" cases.

Created publications to list and compare Medicare supplement insurance
policies. Was asked to sit on two advisory committees by then-commissioner
Susan Mitchell and Deputy commissioner Tom Hefty. They took the list I
created and began to publish it under OCI auspices for statewide
distribution. Concept is still in place in Wisconsin and is also done for
long term care policies.

U. S. Department of Labor, Manpower Administration Chicago,IL
9/1973 - 4/1976

Administrative Assistant , GS

Worked in the section that monitored compliance with the NYC program,
Neighborhood Youth Corp. Worked for the GSR\'s, government service
representatives who traveled to contractor sites for monitoring purposes.
Arranged and scheduled meetings and appointments, organizing and preserved
paper files, managing projects, handled travel arrangements, performed
research, and distributed information through the use of telephones, mail.
Took shorthand dictation and transcribed via electric and manual
typewriter. Communicated with other regions by teletype machine. Helped to
prepare reports of GSR\'s upon return from compliance trips. Operated Xerox
machine, but also had to use the duplicating machine, with the hand crank
and blue ink. There were no fax machines.

Excellent typing skills ( 80 wpm) and especially proficient in spelling,
punctuation, and other English skills. Excellent costumer service and
interpersonal skills. Exhibited organizing abilities, creativity, and the
capability to work independently.

U.S. Department of Labor (Donald M. Irwin) Chicago, IL 6/1970
- 9/1973

Secretary to Assistant Regional Director , GS

Responsibilities include various administrative and clerical : serving as
an office information manager, arranging and scheduling meetings and
appointments, organizing and preserving paper files, managing projects,
handling travel arrangements, performing research, and distributing
information through the use of telephones, mail. Took shorthand dictation
and transcribed via electric and manual typewriter. Communicated with other
regions by teletype machine. Used a comptometer for mathematical work. Did
not have calculators then as we have today. Operated Xerox machine, but
also had to use the duplicating machine, with the hand crank and blue ink.
There were no fax machines.

Excellent typing skills ( 80 wpm) and especially proficient in spelling,
punctuation, and other English skills. Excellent costumer service and
interpersonal skills. This was an advanced position, therefore additional
qualities were needed including good judgment, managerial or organizing
abilities, creativity, and the capability to work independently.

I do not remember the exact years I was with the Director\'s office.

U. S. Federal Reserve Bank Chicago, IL 9/1967 -

Clerk Typist

Clerk typist in the typing pool for the bank. Part time position during my
senior year.

EDUCATION: U W - Platteville Platteville, WI US

Some College Coursework Completed - 12/1976

Loop Jr. College Chicago, IL US

Some College Coursework Completed - 6/1970

Major: Accounting , Business Law


AFFILIATIONS: NAACP Education Committee

African American Council of Churches of Dane County

Senior Pastor, Logos International Deliverance Ministries


Numerous articles in community papers,

Beneficiary newsletters



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Donna Crowell
Name: Donna Crowell
Location: Wisconsin,United States

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