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Deborah Jackson - New Mexico

Deborah Jackson
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About Deborah Jackson

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Deborah Jackson is currently living in New Mexico, and is interested in Work from Home.
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Company Website

xtraincomedj.weebly.com/pinching-pennies.html

Location

New Mexico

Categories of Interest

Work from Home

Company Size

1-4

Resume

I AM HARD WORKING, CONFIDENT, INNOVATIVE AND
EXPERIENCED. I HAVE COMPLETE CONFIDENCE IN MY ABILITY TO COMPLETE ANY
ASSIGNMENT I AM GIVEN. I HAVE HAD A LONG AND VARIED CAREER RELATED TO
CUSTOMER SERVICE AND THE ACCOMPANYING IT SYSTEMS.
MY WORK HISTORY BEGAN IN RETAIL AND PROGRESSED TO CUSTOMER SERVICE IN A
GROWING EDUCATIONAL PUBLISHING WORLD. MY END GOALS HAVE ALWAYS BEEN TO
FACILITATE BUSINESS OPERATIONS THAT FOCUSED ON THE NEEDS OF CUSTOMER
SERVICE. I UNDERSTAND THAT FAILURE TO PRODUCE IS OFTEN THE RESULT OF
IMPROPER TRAINING AND A LACK OF UNDERSTANDING OF THE PROCEDURES IN PLACE.
MY GOALS HAVE BEEN TO FIGHT ENTROPY SO THAT THE ORGANIZATION CAN CONTINUE
TO GROW.


Professional Experience

Archway Marketing (formerly Resolve Corporation) Dec 2007 - Sept 2010
Director of Operations
Managed the day-to-day activities of the organization with a focus on the
systems and procedures required to accomplish the company\'s mission and
goals in the marketplace.
I successfully managed two book depositories and acted as liaison with the
major publishers, state departments and lobbyists as well as developing
contacts among local businesses, school district administrators and
instructors. I reduced month-end and quarter balancing times from twenty-
one days to three by automating processes and training staff on the reasons
behind the process. Under my leadership, use of temporary staff was
reduced by 5 FTE\'s while increasing throughput by 1/3. I managed a
profitable P&L and introduced process changes that produced cost savings in
both locations without resorting to staff reductions

Access Consultant, Information Technology January 2004 - September 2006
Houghton Mifflin Company
Re-engineered an Access based application to SQL to enable users to
identify and reconcile differences between multiple inventory systems.

Houghton Mifflin Company, Boston, Mass June 2000 - December 2003

Business Systems Analyst/Senior Developer

Member of core-team for mainframe replacement project.
Worked to develop performance standards, measurement tools, training
materials and other resources that would insure a successful transition.


FOCUS Consultant, Information Technology September 1996 to December 1999

Created, converted and documented current production queries to comply
with Y2K conversions and a FOCUS upgrade.

Houghton Mifflin Company, Boston, Mass September 1977 to September 1996
Project Manager, College Division
Division Project Manager for all corporation system initiatives.
Responsible for selection of core team members, as well as determination
and definition of Division needs.

Inventory Manager, College Division.
Responsible for the purchase of 10 to 23 million dollars of Inventory
annually. Directed Inventory coordinator/analysts responsible for the
School Secondary market, College Division and Testing product. Directly
supervised three managers, one assistant Manager and three analysts.
Supervisor, Customer Service and Sales Support
Determination of Customer problems with resultant corrective action
following appropriate company procedures. Communication with Division and
Department Managers concerning workload priorities, special projects and
all exceptional situations. Co-ordination of daily work flow and staff of
ten persons.


Education
University of Massachusetts BA Liberal Arts

Skill Sets and Experience

Desktop Applications:
Expert: Access, Excel, Word, Visio Professional, Brio and Hyperion, FOCUS
Working knowledge of SQL and Powerbuilder, PowerPoint and Publisher and
Frontpage
Minimal experience in Sybase, familiarity with JCL and QuickJob

References furnished upon request

Quick Profile Summary

Deborah Jackson
Name: Deborah Jackson
Link: http://www.salespider.com/p-9105883/deborah-jackson
Location: New Mexico,United States

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