Amy Gorman - Katy, Texas

Amy Gorman
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About Amy Gorman

Amy Gorman is currently living in Katy, Texas, working as a Sales Manager and is interested in Services.
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Job Title

Sales Manager


Katy, Texas

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Amy Ryan Gorman
2450 Fairbreeze
Katy TX 77494

Objective Seeking a management position with an organization where I
can utilize my skills and experience to improve operations,
increase profitability, and enhance growth.

Professional Experience:

8/10 - Present NWN Corporation

Centers of Excellence Sales Specialist
. Responsible for sales activity in all accounts as an
overlay to existing account managers of Centers of
Excellence services ( IT Security testing , IT
staffing, web based application development and
Managed IT services)
. Co-ordination of all sales and delivery of services
to clients
. Daily prospecting in new and existing accounts
. Creation and delivery of RFP responses
. Manage creation of SoW and bill of materials for
. Obtaining and fulfilling job orders for contract and
contract to hire IT staffing opportunities
. Requirement gathering for web based application
development utilizing .NET framework
. Qualification of customers and requirement gathering
for full scale Security Testing on various size IT

7/02 - 7/10 Verizon Wireless

08/06 - 07/10 Business Sales Manager / Supervisor Business Support

. Responsible for team management for eleven direct
reports including six Account Executives ,two
Business Sales Representatives and two Business
Sales Assistants
. Generated 50% YOY growth in 2007 from 2006 and 22%
YOY in 2008
. Responsible for funnel management and strategic plan
. Developed local process to facilitate seamless
customer transition from other carriers for our team
that outlined step by step and department by
department how to provide a \"promoter\" experience
. Responsible for complete team redesign in order to
coincide with Verizon\'s strategy of verticalization
. Responsible for results reporting and analyzing those
results to predict market trends and areas of
opportunities for sales professionals
. Responsible for planning and execution of several
events to help increase performance and introduce
products and services to prospective customers
. Assisting with Sales Automation project by
providing insight to two large areas of opportunity,
government and healthcare GPOs
. Maintain excellent working knowledge of all policies
and procedures for Federal, State and Local
government purchasing processes and procedures
. Responsible for entire team redesign to centralize
support services in a sales environment
. Created a total new workflow utilizing available
systems to increase productivity
. Supervised processing of over 1800 sales team support
requests monthly
. Responsible for determination of credit and necessary
. Managed team of nine people and co-ordinated customer
service efforts
. Responsible for quotes and implementations of
customers utilizing both the DIR State of Texas
Contracts and the GSA-FSS
. Responsible for event planning and execution
. Point of escalation for all customer service related
. Managed pool of five hundred demo devices for
customer use

3/04 to 8/06 Business Account Executive

. Responsible for corporate sales for small to medium
business market segment ( 5 - 500 employee base)
. Maintained 198% to quota on average in 2005 and 168%
to quota in 2004 on new activations and over 300% on
renewing contracts of existing both years
. Received Winner\'s Circle Sales recognition for 3
consecutive years
. Responsible for supporting over 100 existing accounts
. Responsible for training new account executives in
both sales execution and sales force automation tools
. Received awards for Top BAE in 2004 and multiple
awards for Top BAE monthly and quarterly for 2005
. Generated over $ 1 million dollars in annual revenue

7/02 to 3/04 Business Sales Representative

. Responsible for business sales to individuals through
corporate programs
. Responsible for sales to small businesses
. Received awards for top Business Sales Representative
for three consecutive months
. Maintained superior level of customer service with
exceedingly low Churn ratio of 1.0%
. Maintained at least 80% on Best phones as well as
over 85% 2 year contract rate
. Placed 2nd overall in Data Champion Competition
. Proficient in relational databases and billing
systems for customer management

4/00 - 7/02 Sapphire Technologies
Technical Recruiter

. Responsible for recruiting technically capable
individuals for various contract positions within all
areas of the Information Technology field including
both infrastructure and development
. Responsible for negotiating compensation requirements
to maintain maximum profitability quotients
. Managing remote employees including performance
reviews and compensation evaluation
. Maintained over $850,000 in annual profit margins
. Recognized as a top seller within the company for
over 6 months consecutively including the number two
recruiter in the company.
. Proficient in use of all Microsoft 2000 office
products and use of relational database for
recruiting and reference purposes

6/99-4/00 Champp\'s Americana Restaurant and Bar
Front of House Manager / Retail Sales Manager

. Responsible for shift schedules of 30 employees
. Shift Management of 40 employees per shift
. Responsible for ordering of retail items, proper
inventory control, displays and profitability plans
. Member of the opening management team and assisted in
recruiting over 300 employees for restaurant opening

5/96-6/99 Brinker International d.b.a. Chili\'s Bar and Grill
Assistant Manager

. Bar Manager - responsibilities include cost control
for beer and liquor, ordering of beer, liquor, and
related items, maintained schedules for 12 employees,
Star Bar (new program) roll out, and Inventory

. Manager under Training: responsibilities include
maintaining Training team, Training new employees,
selection of new Trainers, Co-ordination of training
schedules and follow up with new employees to ensure
quality of training

. Front of House Manager - responsibilities included
Dining room cleanliness and organization, scheduling
for 50 employees, Quality of service assurance, shift
management, and cash/credit reconciliation

. Back of House Manager - responsibilities include
Kitchen cleanliness and organization, scheduling for
20 employees, Ordering, Inventory, Co-ordination of
New Menu Rollouts, Food quality assurance

. P&L Manager - responsibilities include Invoice
payment and organization, P&L reconciliation, budget
planning, variance reports, and profitability

Accolades Verizon Wireless Winner\'s Circle 2008

Verizon Wireless Winner\'s Circle 2006

Verizon Wireless Winner\'s Circle 2005

Verizon Wireless Winner\'s Circle 2004
Top BAE Awards
Data Champion

1996 University of Houston
Bachelor of Science
Conrad N. Hilton College of Hotel and Restaurant

Community Involvement
2007 to present Cinderella Cinderfella Project
Organization to benefit underprivileged High School
Seniors by providing opportunities to attend Prom
through sponsorship and scholarships to those who
choose to continue their education

Quick Profile Summary

Amy Gorman
Name: Amy Gorman
Location: Katy,Texas,United States
Job Title: Sales Manager

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