M Jr - Sta. Clarita, California

M Jr
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About M Jr

M Jr is currently living in Sta. Clarita, California, works in "Self-employed" and is interested in Home Based Biz, Work from Home.
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Company Website


Sta. Clarita, California

Categories of Interest

Home Based Biz, Work from Home

My Interests

Premium Accounting Premium Auditing

Join Date

M Jr has joined on Oct 28, 2010

Company Size



Manny R. Aquino, Jr.
21731 Rose Canyon Lane
Santa Clarita, Ca., 91390
cell phone - 661-964-7923


Diversified business professional with management experience and superb
customer service skills. Enthusiastic team player, manages complex tasks
and meets critical deadlines. Well organized, analytical and detail-
oriented, top performer, easily adapts to ever changing environments and


|Zenith Insurance Company, Woodland Hills, Ca. |1979-2009 |

Workers\' Compensation Insurance

Clerical and A / R Cash Processing Supervisor / Collector:

. Supervised work flow and banking of premium checks, journals, monthly
balancing and processed insured\'s and producers\' premium payment
checks both manually and electronically.
. Managed / approved related premium payments processing and adjustments
i.e . write-offs, NSF\'s, EFT.
. Managed month- end Direct Bill commissions and return premiums
. Researched and solved complex A / R problems and reconciliations and
related Premium Accounting issues and discrepancies.
. Prepared monthly agency statements and Premium Accounting end-of-month
. Hired office personnel and performed employee\'s setting expectations
and performance evaluation.


Responsible for the collection of current and past due premiums, mailing of
reminder and demand letters, preparation for pre-legal collection and the
reconciling of agent\'s accounts.
. Performed collection calls and negotiated payment and arrangements on
past due accounts.
. Responded to customer inquiries; documented and maintained accurate
and complete records concerning collection activity on all assigned
. Researched, resolved and notified clients of premium discrepancies
through payment adjustment notices and detailed audits.

Sr. Operations Coordinator: 1987-

The positions centers on the coordination of collection activity through
auditing of reports and in the area of system needs, training, collection
support, system conversion, various procedural, research and reconciliation
. Created, designed and implemented \'Unisource Information Inquiry
Screen\'. This inquiry screen provides complete information regarding
the current status on a given policy.
. Created, designed and implemented a pre-legal collection system to
keep track of the status of direct collection ( bad debt ) accounts.
. Audited delinquent accounts considered to be uncollectible; ensure
maximum efforts have been taken before assigning to direct collection
(bad debt) account.
. Managed the application, research and resolution of pre-legal (bad
debt) account.
. Reviewed, approved, and recommended follow-ups for pre-legal (bad
debt) collections.
. Developed procedural manuals, training, cross training and testing
methods and plans for Premium Accounting staff.
. Oversee, reconciled, and coordinated the conversion of AS400,
Reliance, and Pre-legal collection into the company\'s new system.
. Coordinated and primary responsible for testing systems enhancements,
production changes and fixes; secured sign-off and reviewed
appropriate user acceptance testing prior to implementation.
. Provided Premium Accounting expertise to departmental staff and
Information Technology staff.
. Audited delinquency reports and producer statements for the purposes
of resolution and accountability for collection process.
. Created and generated various departmental daily, weekly, and end-of-
month reports.
. Managed accountabilities and month-end results for pre-legal and
selected group of collectors.
. Worked closely with management team in developing performance standard
and department goals and plans.
. Hired office personnel, coached, mentored and performed employee\'s
setting expectations and performance evaluation.

Sr. Production Analyst:

The positions centers on Premium Processing activity in the area of system
needs, testing system enhancements, system conversion, department support,
creation of department procedures and manuals, research and reconciliation.
. Analyzed operational workflow and procedures; identified systems
issues, proposed solutions and worked with IT for solution.
. Managed and assisted the process to troubleshoot Premium Processing
systems\' problems and worked with appropriate Information System
technicians and users to resolve them.
. Engaged and communicated project summaries with business units,
clarified business priorities and developed understanding of business
needs; published status reports and project issues.
. Prioritized outstanding systems changes; monitored service requests
for system fixes and enhancements.
. Coordinated and primary responsible for testing systems enhancements,
production changes and fixes; secured sign-off and reviewed
appropriate user acceptance testing prior to implementation.
. Secured sign-off of all requirements and documented each phase of the
. Identified and addressed training and development opportunities for
Systems Unit staff.
. Oversee and assisted in the documentation and creation of the Systems
Unit\'s processes and procedures.
. Co-managed and issued periodic reports regarding the status of the
Cross Functional Training Groups members.
. Coached, mentored and performed employee\'s setting expectations and
performance evaluation.

Related Past Job Positions and Work Experience:
Nutrition Services Aid / dishwasher - Queen of Angels Hospital
File Clerk - Zenith Insurance Company
Premium Accounting Cash Processor- Zenith Insurance Company
Collector - Zenith Insurance Company
Operations Coordinator - Zenith Insurance Company

Accounting - Los Angeles City College
Architecture - Los Angeles City College
Arts - Los Angeles Valley College

Training / Learning Management:
Foundations of Leadership - Heart of Leadership
Project Management Skills
Customer Service
Preventing workplace Violence
EEO & Sexual Harassment Training
Ethics Training Brainshark
Microsoft Excel (Intermediate to Advance)
Increase Productivity in Excel
Microsoft Project 2003

Computer Skills:
Microsoft Outlook
Proficient in Microsoft Word, Excel
Knowledge in Access
Knowledge in PowerPoint

Quick Profile Summary

M Jr
Name: M Jr
Location: Sta. Clarita,California,United States
Company: self-employed

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