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About Shakeitha Lewis

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Shakeitha Lewis is currently living in Texas, and is interested in Affiliate Program, Business for Sale, Financial Services, Marketing, Non Applicable, Products, Work from Home.
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Location

Texas

Categories of Interest

Affiliate Program, Business for Sale, Financial Services, Marketing, Non Applicable, Products, Work from Home

My Interests

I am interested in what will help me accomplish my goal...

Join Date

Shakeitha Lewis has joined on Apr 11, 2007

Resume

Shakeitha Lewis

509 E Queens St
Lubbock, TX 79403
(806) 763-1940
shakeitha.lewis@suddenlink.net




Objective
To obtain a customer service position at home with Virtual Assistant
that will allow me to use my skills and provide opportunities for
advancement.






Education


1994-1995 Metro-Tech Oklahoma City, Ok


. Clerical Office Technology
. I study Computer Literacy
. Microsoft Windows
. 10-key Calculator
. Typing (60 wpm)
. Corporate communications/Employment training
. Telephone Etiquette
. Data Entry
. WordPerfect 5.1/6.0
. Facsimile
. Lotus 1-2-3
. Human Relations
. Business English
. Filing
. Also received a Certificate of Completion of the Clerical Office
Technology.


1991-1992 Metro- Tech Oklahoma City, Ok


. Medical Apprentice Technology
. Nursing Assistance
. Pulmonary Resuscitation
. Admission Transfer discharge
. Trained in the Hospitals and Nursing Homes
. Did observations on Surgeries
. Medical Terminology
. Measurement pulse, respiration, blood pressure
. Techniques in assisting in ambulation
. Received a Certificate of Completion of the Medical Apprentice
Technology
. Received my Certificate of certification as a Nurse Assistant from the
Oklahoma State Department of Health


04/98-05/98

. ATT Wireless Training
. Trained for six weeks to become a sufficient Customer Service
Representative
. Received a certificate for Wireless Specialist






02/07/00-02/28/00


. Cingular Wireless
. Trained for 3 weeks to become a sufficient Customer Service
Representative
. Received a certificate for Wireless Specialist












Relevant Experience


2000-2008 AT&T Mobility Lubbock, TX


Customer Service Representative


. Taking inbound calls for Cingular Wireless services.
. Assist customers with billing issues
. Technical Trouble Shooting of customer's wireless phones.
. Suggestive selling to customer's to upgrade their equipment when
needed, processing the requests.
. Manager Relief representative to assist manager's with
transitional Representative that are coming out of training.
. Assist with customer escalation when customer wants manager a step
under manager.
. Received acknowledgment of customer commendations
. Meet company requirements for eight years




1998-2000 Convergy's Lubbock, TX


Customer Service Representative


. Cross trained in Northeast and Western/Central Regions
. Taking inbound calls for AT&T Wireless Services.
. Assisting Customer's with billing issues.
. Technical Trouble Shooting of customer's wireless phones.
. Suggestive selling to customer's to upgrade their equipment when
needed, processing the requests.
. "Key contributor" status on goals.
. Meet KSIS every month, for two years.
. Received a certificate of Excellence in Customer Care
. Bravo Award Prism
. Mission Delight certificate
























References Available Upon Request

Quick Profile Summary

Shakeitha Lewis
Name: Shakeitha Lewis
Link: http://www.salespider.com/p-89166/shakeitha-lewis
Location: Texas,United States

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