Timothy Holland - Orlando, Florida

Timothy Holland
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About Timothy Holland

Timothy Holland is currently living in Orlando, Florida, and is interested in Home Based Biz, Internet / IT.
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Orlando, Florida

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Home Based Biz, Internet / IT

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6774 Magnolia Homes Road
Orlando, Fl 32810
407-694-8607 /

NETWORK SUPPORT SPECIALIST with professional technical support experience and extensive management and training skills gained in military and professional environments ▪ Additional skills in:

Operating Systems: Windows 9x/2000/NT/XP, Windows Server 2003
Networking: Windows 2003/NT Server, TCP/IP, DHCP, LAN/ WAN, Token-ring, Ethernet
Software: Microsoft Office Suite/Virtual PC, Backup Exec, Ghost, Norton Anti-Virus
Hardware: Hubs, Routers, Cabling, Patch-Panels
Professional: Training, Supervisory, Project/Operations/Inventory Management, Technical Documentation, Presentations, Warehouse Management, Shipping/Receiving, Policy/Procedure/Manual Development


Travel Technician and RFID Research & Development Center, Warehouse Manager
EPC Solutions, Inc & Skybridge Resources, Orlando, FL 2010 -- 2011
Supervised five R&D Center workers
Assisted in problems resolution
Trained numerous temporary hire personnel on specific job functions and warehousing operations
Trained personnel on the use of a 4k and 6k forklift which had not been actively done in the past, resulting in a more efficient daily work activity
Wrote How-To procedural guidance documents for all work processes and computer equipment configurations which vastly improved overall effectiveness of the R&D Center
Managed parts & equipment ordering for $500k valued assets which resulted in having ample materials on-hand at all time to fulfill request from field engineers.
Accurately accounted for all incoming property ensuring that the daily warehouse status was updated at all time.
Functional checked returned equipment prior to placing back in stock for future usage
Selected assets for shipping to worksites
Boxed and crated items for shipped
Created FedEx shipping documents and distributed copies to upper management
Handled incoming calls from field engineers resulting in immediate problems resolution
Assisted in the movement of assets for the 2011 RFID worldwide convention in Orlando

Outside Sales, Terminix Pest Control, Orlando, FL 2010 2010
Conducted home evaluations for termites and various other destructive invaders providing accurate information as to the status of structures and potential pest infestations
Conducted evaluations for attic insulation, floor supports and other type repairs helping customer realize cost savings, reducing excessive energy losses and giving customer peace of mind
Conducted telemarketing efforts resulting in the setting of 5-7 daily sales appointments
Prepared service agreements, sales contracts and financing agreements facilitating the prompt delivery of services purchased by customers

Network and Field Support Technician
Ace Applications, Orlando, Fl 2010 2010
Used VPN connections to perform network interrogations and document activities on a daily basis
Visited worksites to perform installs, move equipment, and diagnose reported failures
Provided helpdesk type telephone support
Installed hubs and routers as necessary, reorganized server room, labeled cables and components
Instructed users on the use of scanners, printers or computer functions as required

Commercial Driver ▪ Crete Commercial Carriers, Deland, FL ▪ 2007 2009
Commercial Driver/Mentor/Evaluator ▪ Swift Transportation, Phoenix, AZ ▪2002 -- 2007
 Safely and efficiently operated commercial tractor/trailer rigs to cities in 48 continental states
 Mentored new drivers, assuring federal, state, and company rules and regulations were learned
 Evaluated students who completed 6-week training course and drivers who had driving incidents
 Conducted over-the-road driving tests and various backing exercises

Supply Technician ▪ US Civil Service, San Antonio, TX ▪ 2000 -- 2002
 Conducted all functions related to warehouse maintenance; conducted and supervised inventories
 Received, accounted, sorted, warehoused, selected for issue, and shipped assets worldwide
 Operated and trained personnel on material handling equipment and the use of supply computers
 Represented warehouse during squadron-level staff meetings with commander and outside agencies
 Coordinated with transportation unit for the efficient and most productive movement of supply assets

Team Lead/Network Auditor ▪ Global Asset Management, San Antonio, TX ▪ 1999 -- 2000
 Documented inventory of Internet and telecommunications equipment and circuitry in several facilities
 Verified circuit IDs on DS3, DS1 and fiber optic equipment; labeled circuits and equipment
 Supervised five to eight team members; ensured legibility and accuracy of work performed

Associate Technical Analyst ▪ Caremark PSD, San Antonio, TX ▪ 1996 -- 1999
 Operated and managed geographically separated facility; worked unsupervised
 Installed and maintained 1200 PCs, printers, software, hardware, network, and automation equipment
 Managed project development, coordination, monitoring and implementation
 Handled server maintenance, back-ups, cabling and termination, cross connects, system upgrades
 Managed computer assembly, hardware troubleshooting, repair, replacement, and maintenance
 Provided end-user customer service and support via telephone and in-person
 Wrote instructional and procedural documents; conducted technical orientation for new employees

Unit Supervisor/Branch Superintendent/Master Sergeant ▪ US Air Force ▪ Retired 1994
 Supervised 12 to 48 employees; maintained training/safety records; wrote annual performance reports
 Conducted inventories; oversaw receiving, delivery, materials inspection, bench stock, warehouse, and security functions; conducted fire, warehousing, vehicle operation and personal safety briefings
 Operated and trained employees on the use of material handling equipment and computer system
 Provided quality assurance reports of operations to management


New Horizons Computer Learning Center, Orlando, FL
Attained Certifications: CompTIA A+ & Microsoft Certified Professional

Community College of the Air Force, Montgomery, AL ▪ AS Degree in Instructional Methodology

 Airman Leadership School, NCO Leadership School, and NCO Academy in Residence
 Command Certified Classroom Instructor
 Director of Operations at 21st NCO Leadership School in Wiesbaden, Germany
 Master Level Qualification in primary USAF Career Field - Supply Warehousing & Logistics

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Timothy Holland
Name: Timothy Holland
Location: Orlando,Florida,United States

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