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Troy Smith - Indian Trail, North Carolina

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About Troy Smith

Troy+Smith
Troy Smith is currently living in Indian Trail, North Carolina, working as a Slimberry Pro in "Wela Slimberry Pro" and is interested in Health & Beauty, Home Based Biz, Internet / IT, Marketing, Work from Home.
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Job Title

Slimberry Pro

Company

Company Website

www.slimberrypro.com/troyasmith

Location

Indian Trail, North Carolina

Categories of Interest

Health & Beauty, Home Based Biz, Internet / IT, Marketing, Work from Home

My Interests

Interested in learning about IT Consulting and Network Marketing Opportunities.

Join Date

Troy Smith has joined on Oct 08, 2010

Company Size

1-4

Resume

TROY ANTHONY SMITH
6827 Creft Circle, Indian Trail, NC 28079 Tel: 910-417-5018/704-628-6684
Email: troyasmith5@yahoo.com

Summary of Qualifications:
* Creative problem solver, exceptional communication skills, and adept
at quickly grasping complex projects and the ability to build
consensus across teams
* Proven success in mult-tasking, handling multiple projects and
responsibilities
* Excellent comunication and presentation skills, self-starter, quick
learner, and team player

Professional Experience:

Ettain Group, Charlotte, North Carolina: July 2010- Present


Help Desk Support Professional

. User support and customer service on Point of Sale (POS) computer
applications and platforms. Troubleshoot problems and advise on the
appropriate action.
. respond to requests for technical assistance in person, via phone,
electronically
. diagnose and resolve technical hardware and software issues
. research questions using available information resources
. advise user on appropriate action
. follow standard help desk procedures
. log all help desk interactions
. administer help desk software
. redirect problems to appropriate resource
. identify and escalate situations requiring urgent attention
. track and route problems and requests and document resolutions

Telnet Marketing Group, Inc, Charlotte, North Carolina: October 2009- July
2010


Outbound Sales Representative

. Make outbound customer calls to sell a product or service


. Create, maintain and update database of customers with complete
information and emails.


. Consolidate existing customer base while building new customer base.


. Record outbound call history and customers response in detail.


. Ensure customer follow-up all the time.


. Monitor competitors\' products or services and create selling
strategies for own products or services.


Linkage Consulting Group, Mclean, VA, Quality Assurance Testing Contract:
March 2009-June 2009

Business Analyst / Quality Assurance Analyst,

Recruited to help on a Department of Labor (OSHA) Division software
development project with the responsibility of creating IT documentation
and establish repeatable, sustainable processes for managing, updating,
and reviewing documentation.


Key Results:

. Served as process consultant for US Department of Labor technology
project.
. Utilizing SDLC process to create online form system for OSHA
enforcement for the Dept. of Labor
. Facilitate JAD sessions with business partners & stakeholders
. Created process flow documents including HLD\'s and LLD\'s using MS
VISIO and wireframe templates for screenshots.
. Heavy \"on shore\" developer interaction, interfacing between technology
and the business to translate technical documentation.
. Wireframe screenshot reviews with partners and stakeholders to ensure
data was captured correctly and compliant.
. Coordinated and facilitated weekly meetings with SMEs, stakeholders,
and other IT professionals to document current/future state of IT
processes
. Standardized documentation procedures / templates and established
weekly review process for IT documents (Microsoft Visio Diagrams)
. Created business process models (activity diagrams) and use cases
. Created and revised Service Level Agreements (SLAs) for IT Service
Providers/Internal Customers
. Assisted with the development of business requirements documentation
and UAT scripts
. Analyzed existing IT processes and identified process improvement
opportunities
. Performed daily tasks to ensure QA and data validation of reports
delivered to leadership
. Facilitated Peer Reviews for feedback and improvement of documentation
. Created and provided regular status and issues reports to Project and
Program Managers

Technical Skills:

Operating Systems: Windows Xp/2000, Windows Vista
Tools: Microsoft Word, Excel, Powerpoint, Microsoft Access,
Microsoft Visio, and Microsoft Project.

Education:
* Colorado Technical University,Candidate for Masters Degree in Science in
Information Technology Management , October, 2010


* University of Tennessee at Knoxville, B.A. Political Science

Certifications:

Certification in Database Management ,Colorado Technical University
Certification in Networking and Telecommunication, Colorado Technical
University
Cetification in System Analysis and Integration, Colorado Technical
University
Certiification in Project Management, Colorado Technical University


References
Available upon Request.[pic][pic][pic][pic]

Quick Profile Summary

Troy Smith
Name: Troy Smith
Link: http://www.salespider.com/p-8823693/troy-smith
Location: Indian Trail,North Carolina,United States
Job Title: Slimberry Pro
Company: Wela Slimberry Pro

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