Ty Reid - Florida

Ty Reid
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About Ty Reid

Ty Reid is currently living in Florida, and is interested in Call Centers, Consulting, Import/Export.
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Call Centers, Consulting, Import/Export

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Ty Reid has joined on Sep 24, 2010

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***formatted resume available upon request***
Miami Beach, FL * 305-458-0009 *

Business Development & Operations Consultant with over 17 years expertise managing & organizing small and medium sized businesses. I am pursuing opportunities with leaders and have worked with many varied industries and business segments, including Call Centers, where my goal is maximizing market share along with increasing profits and client relationship management.
Reid Consulting Solutions (Business Development, Operations & CRM) 2000-Present
Operating Manager
Reid Consulting Solutions (RCS) specializes in adaptive solutions for various retail and industrial concerns. The RCS platform has been developed to work closely with our clients, learning their businesses and providing them with analyses and recommendations for service improvement and cost reduction, prior to engagement.

Supervise operations, project readiness, preparation and implementation for telecommunications and customer service sales and marketing systems for call centers & BPOs ranging from 15-100+ employees
Obtained new strategic partnerships while maintaining & strengthening current client relationships resulting in a 12% revenue increase thru an interactive cyberspace venue & marketing campaign
Coordinated the start-up of a national outbound call center that included recruiting & training employees. Center capable of handling 5,000 calls per day. Directed information systems set-up
Integrated senior management & staff duties of the national customer service & claims management center into existing operations at corporate headquarters saving over $1.14 million a year with a 30% performance improvement
Research, analyze and apply Industry Standards to new and existing projects equal to or exceeding the competition to achieve outstanding results via strict Q&A testing
Direct team meetings for current promotions, including Wall Street Journal & national notarieties
Forecast, plan and staff for customer service levels and contractual requirements. Recruit, manage and train employees and develop and implement policies and procedures for marketing and customer service strategies
Organize and execute client business strategy and objectives including web site review and recommendations, sales & marketing campaigns and call center readiness
Analyze, report and archive performance statistics of customer service & technology teams
Responsible for managing and identifying business development opportunities, while maximizing market share along with increasing profits and maintaining client retention
Charrette & event facilitation & planning, including contract negotiations and on & off-site coordination for $1 million+ budgets & campaigns
Promote & publicize clientele for arrangement of venues, including, but not limited to, speaking engagements, lectures & tours using social media & marketing campaigns


FSC Research
Saks 5th Avenue
KPIX Television
Old Republic Title
Chicago Title
Fidelity National Title
Bache Leasing
Brownes & Company
Leotta Designers
Premier Automotive Group
The New Urban Guild
The Guild Foundation
Mouzon Design

Stream Global Services (BPO) 1996-2000
Intraday Operations Manager
Stream Global Services is an international premium business process outsource (BPO) provider specializing in customer relationship management services including sales, customer care and technical support services that increase revenue generation, improve efficiencies and enhance brand loyalty. I was indirectly responsible for daily operations of multi-site workforce management groups of 1,400+ ensuring contractual compliance was being met while maintaining corporate mission & values. Contracts ranged from $500,000 to $3,000,000+.
Supervised Intraday Operations staff of 10 at two Call Center sites including management, scheduling, staffing, recruiting, hiring, training and performance reviews, Q&A, and chairing weekly team meetings for quality work product as well as premium customer service & technical support
Reported daily (web-based) to senior management Help Desk performance measurements of all clientele at multi-sites ranging from 400-1400+ employees including volumes, averages and deviations
Communicated between operations, senior management and clientele when dealing with multi-million dollar contracts to ensure positive public image & contractual compliance through performance management
Reconciled workforce management on an Intraday basis and adjusted staffing according to contractual stipulations
Negotiated with multi-site senior management and clients to assist in meeting contractual requirements related to on-going national and international promotions
Co-Created & Co-Chaired both Streams Values Committee & University established for workforce development & lower attrition still in effect today

HLS Foundation (Private School Non Profit) 1993-1996
Administrator/Board of Director
HLS Foundation was a non-profit private educational institution designed for special-needs children, pre through middle school ages, who were not able to function nor receive an education in the public system.

Managed daily operation in a private school setting on two campuses with 150 students with a team of 25+ employees & volunteers regarding scheduling, training, weekly staff meetings and HR including quality assurance
Raised community awareness of foundation through marketing campaigns geared to local corporations and sold foundation & educational services to new and prospective clientele
Responsible for event planning, field trips, supervision and reporting of results to executive officers
Developed, implemented and managed yearly $500,000 budget with quarterly reporting to donors and investors as well as planned & managed 25% campus expansion
Budgeted, developed & prepared financial & business plans and forecasts for submission of Board review (held position of Secretary of Board)
Recruited specialized team members nationally for accreditation status

Portland State University, Portland, OR
Bachelor of Science, Social Science

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Ty Reid
Name: Ty Reid
Location: Florida,United States

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