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Meika Briggs - Kansas

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About Meika Briggs

Meika+Briggs
Meika Briggs is currently living in Kansas, and is interested in Services.
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Location

Kansas

Categories of Interest

Services

Company Size

1-4

Resume

Meika Briggs
1819 N. 76th street
Kansas City, Ks 66112
MeikaBriggs74@yahoo.com
913-602-0287



|Objective |
|To obtain growth within the company using my experience and great people|
|skills to advance and enhance my education and knowledge. |
| |
|Qualifications |
|Experience in customer service representative with 10 + years |
|experience. Experience in training new employees. Ability to mentor and |
|emphasis teamwork and individual results. Experience with developing |
|tools to navigate through systems. Ability to adapt to changes within |
|the company. |
| |
|Managing successful teams |
|Making outbound calls to collect on past due accounts |
|Business related training experience mentoring for new and existing |
|employees |
|Taking inbound calls/complaints regarding USPS mail. |
|Taking and applying payments to customer\'s accounts. |
|Developing quizzes to help navigate through streamline for new employees|
| |
|Handling cash on frontline customer service with purchases. |
|Troubleshooting malfunctioning devices and determining replacements or |
|resolutions to issues. |
|Filing charts for clients/patients |
|Counting inventory and restocking merchandise for retail store. |
|Coaching and developing representatives |
|Documenting/ Providing feedback |
|Taking escalated calls |
|Interviewing applicants for open positions |
|Scoring calls / providing feedback around opportunities |
|Payroll /approving/correcting reps time |
|Approving credits |
|Training on new policies and products &services |
| |
| |
| |
| |
|Traveling to Train (new|Developing quizzes to |Collections/outbound |
|hire) |navigate through |calls (on past due |
|4 years cash handling |systems |accounts) |
|Troubleshooting |Taking inbound calls |Applying payments |
|(devices) |Restocking merchandise |Analyzing/Filing Charts|
|Counting inventory |Interim coach | |
|Interim Training |12/07-2/08 |Managing teams of reps |
|Assistant from |Interim coach 4/08-6/08|Documenting/providing |
|02/05/07- 6/17/2007 | |feedback |
| |Interim coach | |
| |8/08-10/08 | |
|Experience |
|Coach |October 3rd, 2008- |
| |current |
|Senior Representative/Team Lead |June 17th 2007- October|
| |3rd, 2008 |
|Interim Training Assistant (ITA) |February 5th, 2007- |
| |June 17th,2007 |
|Customer Loyalty Representative |2006 - June 2007 |
|T-Mobile | |
| Customer Service Representative |2003 - 2006 |
|T-Mobile | |
|Collection Representative |2000 - 2002 |
| Business Personnel Services | |
|Universal Agent |1997 - 2000 |
|Teletech | |
|Education |
|Washington High School graduate of class 1993 |
|Attended Area Vocational Technical School to obtain child care |
|certificate |
|Computer Skills |
|Word Operating Systems - Windows 95, |
|98,XP, |
|Excel AS/400 |
|Powerpoint |
|Access Center view |
|CMS Supervisor Reports Tool |
|RTA Real Time Adherence Tool |
|PMT Performance Manager Tool |
|Outlook |
|T-Metrics |
|Windows |
|My Worklife Payroll |
| |
| |
| |
| |
| |


Achievements


Served on the parent committee for Rosie\'s Dance Academy.
Result: Helped with fundraiser for building and equipment repair and
purchase raising an estimated amount of $20,000

Served as mentor (floor support)
Result: Answered question for team members to assist customers with
billing, equipment, service etc, took escalated calls and was even given a
business opportunity to travel to Oakland Maine and support new employees
within T-Mobile.

Developed spreadsheets through excel
Result: Created a faster resolution for applying payments sent in by a
large company in one lump sum and applied to spreadsheets for the sub
companies.

Developed quizzes for team mates.
Result: Created quizzes to help team mates navigate through streamline to
find information such as policies and procedures when assisting customers
at T-Mobile.


Developed representatives towards success
Result: managed several successful teams towards our company vision.

Quick Profile Summary

Meika Briggs
Name: Meika Briggs
Link: http://www.salespider.com/p-8718373/meika-briggs
Location: Kansas,United States

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Meika Briggs
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