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Mahdi Shabazz - New York

Mahdi Shabazz
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About Mahdi Shabazz

Mahdi+Shabazz
Mahdi Shabazz is currently living in New York, and is interested in Call Centers.
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Location

New York

Categories of Interest

Call Centers

Company Size

1-4

Resume

Mahdi Shabazz Phone (718) 659-1707
107-44 112th Street Cell (917) 291-0639
South Richmond Hill, NY 11419 wdshabazz@yahoo.com


Summary: Creative problem solver . Excellent communicator . Motivated team player . Goal-driven achiever with strong organizational skills . Enthusiastic self starter . Works well under pressure


EXPERIENCE

Customer Service Representative
Delivery.com (2009 - Present)

Confer with customers by telephone and email to confirm placed orders, cancel accounts, and to obtain details of complaints . Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken . Check to ensure that appropriate changes were made to resolve customers\' problems . Refer unresolved customer grievances to designated departments for further investigation . Contact customers to respond to inquiries or to notify them of investigation results and any planned adjustments . Resolve customers\' service or billing complaints by arranging substitutions, refunding money, and adjusting bills

Design Consultant
Obelis Inc. (2007 - 2009)

Collected and analyzed data on customer demographics, and buying habits to identify potential markets . Prepared reports of findings, illustrating data graphically and written text. Conducted research on consumer opinions and marketing strategies . Created pitch book and slide show presentations . Product and formulation development . Product design .
Package design . Web design and content . Catalog design and content . Brochure design and content

Presentation Center Operator/Admin Support
JP Morgan Chase . Deutsche Bank . UBS . Bear Stearns (2000 - 2007)

Generated, revised and edited new slideshow presentations in PowerPoint . Created graphs, charts and financial tables utilizing MS Word and Excel for presentation insertions . Generated, revised and edited new pitch book presentations in MS Word . Edited documents to insure new and existing presentations meet formatting standards for priority assignments .
Coordinated work flow between India and New York . Scanned, retrieved and transmitted documents to India . Customized and proofread presentations upon their return from India . Created, searched, retrieved and transmitted PDF files to clients when requested . Notified clients of work status via email and telephone . Ensured clients made aware of progress and status of work submitted

Electronic Print Administrator
Bowne Business Solutions . Xerox Business Solutions (1995 - 2000)

Created monthly reports of meter reading, inventory, service contracts operations . Assured conformity and integrity of existing materials through quality checking during reproduction process . Managed work flow while assisting operators with time sensitive completion of job requests . Retrieved and sent documents to color printers . Proofread presentations to
assure copy quality and integrity of all material before submission to bankers . Maintained accurate billing information and shift reports


|EDUCATION: |COMPUTER SKILLS: |EQUIPMENT:
|Career Blazers Learning |MS Office 2000, XP Xerox: DocuTech,
|Center Certificate: PC |Adobe Acrobat and 6135, 6100, 5090,
|Advantage, 2000 |Illustrator 9.0| 5690, 5800, 5995
|Devry College DC40, 2060 and FIERY|
|Network System
|Administration|

Quick Profile Summary

Mahdi Shabazz
Name: Mahdi Shabazz
Link: http://www.salespider.com/p-8662183/mahdi-shabazz
Location: New York,United States

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Mahdi Shabazz
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