Close
Overlay

rochelle vernon - California

rochelle vernon
Send Message
Connect

About Rochelle Vernon

rochelle+vernon
Rochelle Vernon is currently living in California, and is interested in Internet / IT.
Not the person you're looking for?
Find more results for Rochelle Vernon

Location

California

Categories of Interest

Internet / IT

Company Size

201-1000

Resume

ROCHELLE BARBIERI-VERNON
15875 Highland Court Solana Beach, CA 92075
rochellevernon@sbcglobal.net 858.259.1356
INFORMATION TECHNOLOGY PROFESSIONAL
Career-long track record of dedication and excellence in service, quality, and accuracy

Highly knowledgeable and experience IT professional with demonstrated success in project coordination, Pre and Post sales customer support, and technical engineering capacities. Offer proven communication skills to collaborate, mentor, troubleshoot, and train. Keen understanding of business technology, systems, and peripherals to customize immediate and lasting solutions while providing comprehensive technical on-site and remote support.
Technical Proficiencies:
Platforms: Windows 95/98/2000/2003/2008/XP/NT/Vista, UNIX, MVS/TSO, DOS
Software: MS Office Suite, Lotus Notes, Financial, Cost Recovery, Email, DSS, EIS, Case Tools, Oracle, Microsoft Project, Siebel
Databases SQL, Access, MSDE, DBASE, DB2, IMS, IDMS
Languages: SQL, C++, COBOL, FORTRAN, PASCAL, PL/1, Basic
PROFESSIONAL EXPERIENCE
EQUITRAC, San Diego, California
Sr. Installation & Service Engineer (1994 2010)
Steer full-scale installation, configuration, and issue resolution for computers, fax control terminals, and copy control terminals utilizing Equitrac Cost Recovery Systems, including fax machines, phone switches, printers, scans, copy machines, and disbursement entry. Deployed and configured embedded solutions for Canon E-copy, Canon MEAP, HP laser Jet MFP, and Ricoh ESA. Ensured accurate configuration of data conversion for diverse legal billing systems. Deliver in-person and remote technical support and training to end users at customer site. Coded data exports. Updated client service requests in Oracle. Crafted system design documentation for installation, as well as daily reports for management / customers. Provide pre sales support to clients and prospective clients.
Key Contributions:
Expertly interface with customer, presenting implementation design methodology, providing information on installation / configuration progress, and delivering comprehensive in-progress and on-going technical support.
Earned track record of delivering excellent on-site and remote customer support and service for 500+ Equitrac systems installed at client sites throughout San Diego.
As sole technical representative in San Diego area, effectively manage end-to-end customer installations and provided exceptional support.
Quickly and independently learn and master Equitracs new software and hardware.
Project managed beta site installation, introducing new TCP/IP Copy and Fax Control terminals.
Excelled as key contributor on tiger teams, offering advice on product functionality for new software / hardware releases.

SOFTSWITCH, Los Angeles, California
Implementation Specialist (1992 1994)
Held accountability for handling hardware / software installations for EMX systeman Enterprise Mail Switch designed for directing / translating electronic mail. Partnered with customers to coordinate successful installations, including custom set up and configuration as well as training. Configured UNIX communications software layers to connect with X.400 ADMD using OSI/X.25 and OSI/TCP/IP. Set up and established TCP/IP configuration as well as SNA via token ring / SDLC for mainframe and LAN connections to varied electronic mail systems. Tracked, monitored, and reported on system installation progress.
Key Contributions:
Provided end-user training on EMX graphic user interface, to include customization of electronic mail systems and standardization.
Successfully completed installations with minimal or no supervision / support.
***

Excellent early experience includes tenures as an Account Representative for Comshare, Software Specialist for On-Line Software International, Systems Analyst for San Diego State University, Customer Support Analyst for Wang Laboratories, and Client Service Representative for Automatic Data Processing (ADP).
EDUCATION
Bachelor of Science Degree  Business Administration
Concentration in Management Information Systems
CALIFORNIA STATE UNIVERSITY, Sacramento, CA
Certificate in Computer Science

Quick Profile Summary

rochelle vernon
Name: Rochelle Vernon
Link: http://www.salespider.com/p-8656813/rochelle-vernon
Location: California,United States

Explore using SaleSpider

Businesses You May Be Interested In

 Business Picture
 Business Picture
 Business Picture
 Business Picture

People you may know from

 Business Picture
 Business Picture
 Business Picture
 Business Picture

Rochelle Vernon’s Business Connections

Find more information on the Company

Share This Profile

Member Spotlight

Dan Banici Icon
Dan Banici
DMB Trading Co Inc
President

Business Spotlight

Aerni Dental Icon
Aerni Dental
Http://AerniDental.com
»
»
»
rochelle vernon
Who Viewed This Page
458376 views
Last Seen
Thursday August 11, 2016
Top Cities
Delhi 1.7%
Toronto 1.17%
Bangalore 1.1%
Top Browser
Chrome Chrome51.56%
Iphone16.42%
Firefox Firefox14.07%
OS Expand
Windows
42.06%
Android
27.51%
Iphone
16.91%
Device Expand
Desktop
50.37%
Mobile
43.63%
Tablet
5.99%
Language Expand
En-US
64.76%
En-us
17.89%
En-GB
2.84%
spacer pixel