Jon Hayes - Georgia

Jon Hayes
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About Jon Hayes

Jon Hayes is currently living in Georgia, and is interested in Financial Services, Office Equipment, Services.
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Financial Services, Office Equipment, Services

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Jon P. Hayes
4665 Brook Hollow Drive ( Atlanta, GA 30327 ( 404-909-1296 (

SALES Executive

Corporate Growth Initiative ( Business Development

Executive profile

Accomplished operations and sales management executive with over 20 years
of success, and a proven background developing high-performance operations
and sales teams to accomplish predetermined goals. Strong history of P&L
responsibility with the ability to lead people, manage budgets and meet
organizational objectives. Expertise in directing organizations through
change, continuous process improvement, team building and improving
customer satisfaction. Well-versed in analyzing competitive landscapes and
designing product vision and branding strategies to aggressively penetrate
new consumer markets.

I consider myself a \"builder of businesses,\" possessing critical skills
including strategic visioning, tactical implementation, sales development,
operational processes and marketing; all culminating in the ability to
consistently meet or exceed corporate goals. My success lies in outstanding
leadership abilities, strong team building and communication skills, and a
passion for achievement and resourcefulness.

Managed budgets up to $1.2B (top line premium and fee), and supported 50+
front line staff and supervised 5 direct reports.

Proven success closing multi-million dollar deals, including HSBC ($40M),
CitiGroup ($25M), Equity One ($20M), and AIG ($15M).

BA, Marketing, The Ohio State University

Areas of expertise

|Operational Development |Process Improvement |Strategic Planning |
|Competitive Market |P&L Management |Building C-Level |
|Positioning | |Relationships |
|Sales & Product Forecasting|Team Leadership |Product Bundling Strategies|
| |Management | |
|Quality Control |Marketing Strategies |Investor Due Diligence |

Key Achievements

V Successfully built several operations from the ground up from
facilities to recruiting the best teams and exceeding company\'s goals
and objectives.

V Deployed technology solutions to improve operational performance and
enhance the operational and financial performance of the Company.

V Increased loan production by $100M and reduced cost of processing a
loan, restructuring sales districts and operational channels,
assigning clients by logical territories allowing sales executives and
ops personnel to build stronger relationships. (Bank of America)

V Establish and utilize performance based metrics and accountability
throughout the organization for which responsible for, including early
warning systems to identify potential performance problems.

V Continuously drove internal business optimization, automation,
efficiency, and scalability

V Increased sales from $600M to $900M in a two year period, creating
highly-recognized, responsive and market-driven division sales and
operational team. (Merrill Lynch)

V Secured contracts from $1M to $50M with Fortune 500 companies,
establishing strong account relationships and successfully securing
new accounts where there was no prior relationship. (Assurant)

V Facilitated planning process and delivery of annual strategic plan for
$1.2B. (Assurant)

V Successful record of building and revitalizing sales and operational
teams and exceeding company objectives.

Professional Experience

Hayes Consulting ( 2009 -

Assisted lending companies faced with complex problems pertaining to sales
strategy, operations, information technology, regulatory compliance or a
gap in capacity within the management team. Provided the hands-on
experience to lead team or manage a project that is beyond internal team\'s
capacity. Delivering operational expertise to address challenges in every
stage of the business lifecycle. Moving quickly, objectively, and
thoroughly - immediately integrating into the organization to assess
challenges, pursue opportunities, and mobilize the right resources to solve
problems and lead the achievement of results.

> Carter Logistic Group a logistics and transportation company in
Southeast. ( Accounts Receivables and operations)
> Lib Properties a non-conforming commercial real estate lender in the
Georgia market. (sales strategies and operations)
> CHL Direct a mortgage broker in the Charlotte market. (sales
strategies and operations)

Merrill Lynch ( 2005-2008

First Franklin grew from a small retail brokerage to a full-service
wholesale mortgage lender. In August of 1999, the company was acquired by
National City Bank Corporation (NYSE: NCC) for $325 million in cash. On
September 6, 2006 Merrill Lynch announced the purchase of First Franklin
from National City Bank. Merrill Lynch agreed to pay $1.3 Billion to
purchase First Franklin and its related business units.
Vice President, Sales
Recruited to direct Mortgage Lending Division. Managed division revenues of
$24M and $2.2M budget. Trained, motivated, and managed high performance
sales and operational teams. Played active role in new product offerings.

> Grew loan production $150M by designing and leading administration of
operational layout/support team that facilitated quicker managerial
responses, resulting in record setting profitability.
> Deployed automated underwriting technology solutions to improve
operational performance and enhance the operational and financial
performance of the division.
> Created responsive and market-driven division, increasing loan production
from $600M to $900M in two years.
> Developed and championed strategic planning process, focusing on
consultative selling approach, delivering 22% productivity gains over two
consecutive years.
> Identified opportunities to leverage company products and services,
funding 7,400 loans totally $890M in 2006.
> Led extensive internal sales training program for 85 account executives,
improving product knowledge, selling strategies and individual team
accountability, growing revenues 40% in Southeast region over two years.

Bank of America ( 2004-2005

Countrywide Home Loans, Inc. provides residential loans throughout the
United States. The company originates purchases, securitizes, sells, and
services residential loans. It originates mortgage loans primarily through
relationships with real estate agents and builders, mortgage loan brokers
and other financial intermediaries. January 11, 2008 Bank of America
purchases the company for $4.1 billion in stock making the bank the nations
biggest mortgage lender and loan servicer.
Vice President, Sales
Division produced revenues of $16M. Recognized for ability to meet and
exceed customer expectations, leading to development of new key
relationships and increased profitability.

> Turned around failing region, and signed multi-million dollar contracts,
growing monthly wholesale loan production from $15M per month to over
$60M per month by the end of first year.
> Improved closing ratios by 50%, implementing universal sales methodology
called \"Tactical Sales Model\" to better qualify potential opportunities
and to better manage limited resources.
> Increased productivity 30%, leading reconfiguration of sales& operational
territories to provide higher customer service and reduce expenses while
generating more effect sales strategy.

Assurant Group ( 2000-2004

Assurant\'s businesses provide a unique variety of products and services
that assure opportunity, security and peace of mind for customers. A
specialty risk manager partnering with industry leaders to minimize their
risk enhance revenue and achieve operational excellence. Working closely
with clients to create solid partnerships that build the value of their
customer portfolios. Provided creditor-placed homeowners insurance;
manufactured housing homeowners insurance; debt protection administration;
credit insurance; warranties and extended services contracts.
Vice President Sales, Diversified Financial Services
Oversaw sales and business development functions, including new product
rollout, key account management, customer relationship development and
contract negotiation. Recognized for major deal-making talent; consistently
ranked among highest profit-generating executives. Directed network of
eight regional sales managers and marketing associates located throughout
the US and Canada. Responsible for $1.2B P&L.

> Navigated and negotiated merger of Voyager credit insurance operation
into DFS channel, renegotiating all existing client agreements, raising
client retention to 98% and realized savings of $5M annually.
> Built nine new client relationships over three years, generating in
excess of $200M in premiums.
> Developed tactical sales strategy to increase incremental sales growth
rate within existing customer base by improving prospecting and servicing
techniques, resulting in existing customer sales growth of 15% per year.
> Grew division pre-tax revenues from $150M to $180M in two year period,
designing, implementing and adjusting sales plans and programs for
insurance products with a focus on building best in class solutions for
Fortune 500 companies.
> Sold $35M of new premiums in 2002, leading national sales team to achieve
top sales records.
> Increased profit 15% in first two years, representing 32% of company\'s
total income in 2003.
> Built and maintained key relationships with banks, credit card and
insurance providers in financial service industry, including AIG,
Citibank, Sears, MBNA, Banc One, HSBC, Discover and Chase.

Conti Mortgage ( 1998-2000

ContiMortgage Corporation was an originator, servicer and seller of home
equity loans made to borrowers whose needs may not be met by traditional
financial institutions. The Company developed a network of 359 active
correspondents (who purchased closed loans from independent mortgage
bankers and other financial institutions), 1,766 active mortgage loan
brokers (who originated loans) and 119 Company-owned retail branches or
call centers. On February 14, 2000 the company ceased operations.
Vice President, Eastern Managing Director Correspondent Lending
Recruited to assess and execute organizational changes in sales and
operational groups. Proven success in consultative B2B sales, marketing,
service product development and Fortune client relationship management at
the C-Level. Division revenues $18M.

> Developed and implemented comprehensive business plan to drive top
customer service, loan production, and profitability in region, resulting
in $1M of annualized saving.
> Worked with operations team to streamline procedures resulting in
enhanced customer service and improved communication between sales and
> Generated $5B in loan production, managing more than 250 correspondent
bulk and flow-client relationships.
> Produced $4M in net income, establishing flow correspondent group and
determining marketing strategies for growing division on a national
> Increased sales production in second year by 25% in four regions,
exceeding volume quotas by $170M.
Bank of America ( 1996-1998
Equicredit Corporation of America was engaged in the origination, sale, and
servicing of fixed-rate consumer loans secured by first or second mortgages
in 40 states of US. Since January 27, 1995, Equicredit operated as a
consumer finance subsidiary of Barnett Banks, Inc with 141 offices in 40
states and was the 5th largest home equity lender with most of its clients
being brokers and correspondent lenders. Barnett merged with NationsBank in
1997. Subsequently, BofA bought NationsBank for $43 billion.

Senior Vice President, Correspondent Division
Tasked with building new business unit maximizing volume and revenue in 24
month timeframe. Managed and led team of operational staff and sales
representatives, driving for superior marketplace execution, customer
service, market share and profitable performance.
> Built new division, fully managing all the tactical aspects and critical
details of building and running the day-to-day operations of the
division. Overseeing strategic planning, business development,
operational procedures, and resource management.
> Grew production from $600M to $2B over two years, developing and
implementing strategic plan to make company most recognized in industry.
> Increased sales volume by 156% on bulk purchases, improved flow volume by
75% and exceeded profitability target by 15%, leading team on selling and
delivery execution.
> Reduced operating budget by 17% in second year while increasing
production 110%.

CitiFinancial ( 1985-1996
Fleet Finance Inc. provided a range of financial products and services to
meet the personal and mortgage lending needs of consumers through its 150
branches. In 1995, the company had a loan portfolio of $1.5 billion and
generated more than $500 million in new loans. In July, 1996 the company
was purchased by CitiFinancial.
Senior Vice President, Wholesale Lending, 1995-1996
Promoted to oversee national sales/ops group of 36 account executives and 5
regional loan centers, sales budget of $3M, supporting 15 markets,
originating over $480M.
> Mapped critical business processes to lead start-up business through
rapid growth period from $300M in production to $1.5B in two year period.
> Led two merged sales forces subsequent to corporate merger, realigned
sales territories, reducing headcount by 40%, while still exceeding
corporate sales objectives by 25%.

Vice President, National Sales, Mortgage Lending, 1992-1995

Selected to newly created position, working in conjunction with five
regional sales managers to spearhead sales initiatives at the company.
> Directed 57 account executives with sales budget of $5M supporting 26
markets, originating $900M in loans.
> Implemented and monitored regional sales programs, including new product
development, promotion, sales communications and industry trade show

Vice President, Marketing, 1991-1992

Directed development, coordination and execution of marketing programs,
direct mail solicitations, advertising pieces and media planning, as well
as point of purchase advertising for branch offices.
> Increased new loan sales volume in branch network by 25%, implementing
innovation marketing concepts.

Vice President, Insurance, 1988-1991

Managed company\'s captive insurance company and negotiated all insurance
products for the company to obtain the most favorable coverage and revenue

Earlier Career: Insurance Manager, Special Projects Director/; Branch
President Trainee, Fleet Finance.

Quick Profile Summary

Jon Hayes
Name: Jon Hayes
Location: Georgia,United States

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