Close
Overlay

Thomas Jann - Gilbert, Arizona

Thomas Jann
Send Message
Connect

About Thomas Jann

Thomas+Jann
Thomas Jann is currently living in Gilbert, Arizona, and is interested in Call Centers, Communications, Retail.
Not the person you're looking for?
Find more results for Thomas Jann

Location

Gilbert, Arizona

Categories of Interest

Call Centers, Communications, Retail

Company Size

1000+

Resume

Thomas Jann
4207 SOUTH PONDEROSA DRIVE . GILBERT, ARIZONA 85297
edward4207@hotmail.com . 480-707-2232

Management Profile
RETAIL LEADERSHIP / TELECOMMUNICATIONS EXPERTISE / OPERATIONAL
EXCELLENCE

Intuitive leader offering a breadth of experience forming, guiding and
driving teams to operate at peak performance levels. Acute business acumen,
with a talent for fostering lean operations while ensuring customer
satisfaction and retention. Track record of planning and implementing
technical strategies for cost-effective utilization of voice / data
systems. Strong technical expertise of leading-edge telephony hardware and
software technologies. Financially savvy, with experience creating and
managing operational budgets and controlling large inventories.

Highlights of expertise:
|Focused Leadership |Infrastructure Management |Inventory / Purchasing|
|Telecom Solutions |Customer & Vendor Relations | |
|Process Improvements |Troubleshooting & Fault |Product Sales |
| |Analysis |Coaching & Training |


Professional Experience

VERIZON WIRELESS, QUEEN CREEK, ARIZONA 2004 - 2010
Assistant Manager
Promoted from retail sales position to contribute to operational oversight
of telecom stand-alone service center staffed with multidisciplinary team
of field technicians and sales / customer service representatives.
Supervised, trained and scheduled employees across multiple shifts. Coached
sales teams in techniques for targeting customer segments and increasing
sales footprint. Directed installation, upgrade, testing and repair of
telecom equipment. Formulated short- and long-term financial forecasts and
devised / managed budgets.
Key Achievements:
. Triggered annual year-over-year sales growth of as much as 15%
throughout tenure.
. Stimulated employee performance through morale-boosting initiatives,
maintaining high levels of employee satisfaction while driving
customer retention.

Adecco / Verizon Wireless, Mesa, Arizona 2003 - 2004
Customer Service Representative
Collaborated with sales teams in answering inquiries and facilitating
product sales. Programmed and troubleshot issues with handset performance.
Generated installation and service work orders. Aided managers in
conducting daily audits, cash reconciliation and bank deposits. Handled
multi-line phone system and greeted customers.
Key Achievements:
. Demonstrated consistent track record of exceeding customer
expectations, leading to increases in customer sales and return
business.
. Advanced rapidly from customer service, to sales to management in
under two years.



iParty, Avon, Massachusetts 2002 - 2003
Store Manager
Directed daily operations of 15,000 sq. ft. store with $2M in annual
revenue. Supervised team of 20+, including two assistant managers.
Recruited, trained and hired top-notch staff. Planned and organized
training and orientation sessions. Facilitated sales and monitored
inventories to ensure adequate stock. Scheduled staff, ensuring proper
allocation of responsibilities across shifts.
Key Achievements:
. Collaborated with security team to facilitate loss prevention for
local and district stores.
. Championed planning and implementation of operational strategies and
procedures to ensure staff performed at peak levels.

A.C. Moore, Mount Laurel, New Jersey 2000 - 2002
Associate Manager
Contributed to oversight for 15,000 sq. ft., $8M arts and crafts retail
store with 40 employees. Provided excellent customer service, gathering
information, recommending appropriate products, and closing sales.
Monitored sales and stock levels and placed orders as needed. Reported
regularly to management on daily staffing needs and progress of daily
operations. Facilitated store opening and closing procedures. Coached,
trained and aided in scheduling of employees. Served as point of contact
for resolving customer concerns.
Key Achievements:
. Leveraged prior background in store management and customer service to
provide team members with a skilled, experienced mentor.
. Increased year-over-year sales by over 10% throughout tenure.

* * * * * * * * * * *
Additional experience includes various sales, management and customer
service positions

Technical Proficiencies

|PLATFORMS: |WINDOWS 2K/NT/XP/VISTA |
|TOOLS: |MS OFFICE (WORD, EXCEL, ACCESS, OUTLOOK, POWERPOINT) |

Quick Profile Summary

Thomas Jann
Name: Thomas Jann
Link: http://www.salespider.com/p-8563691/thomas-jann
Location: Gilbert,Arizona,United States

Explore using SaleSpider

Businesses You May Be Interested In

 Business Picture
 Business Picture
 Business Picture
 Business Picture

People you may know from Gilbert

 Business Picture
 Business Picture
 Business Picture
 Business Picture

Thomas Jann’s Business Connections

Find more information on the Company

Share This Profile

Member Spotlight

Kathy Boulier Icon
Kathy Boulier
Impact Resources
Business Development Manager

Business Spotlight

Life Works Recovery Icon
Life Works Recovery
Http://www.lifeworksrecovery.com/
»
»
»
Thomas Jann
Who Viewed This Page
458376 views
Last Seen
Thursday August 11, 2016
Top Cities
Delhi 1.7%
Toronto 1.17%
Bangalore 1.1%
Top Browser
Chrome Chrome51.56%
Iphone16.42%
Firefox Firefox14.07%
OS Expand
Windows
42.06%
Android
27.51%
Iphone
16.91%
Device Expand
Desktop
50.37%
Mobile
43.63%
Tablet
5.99%
Language Expand
En-US
64.76%
En-us
17.89%
En-GB
2.84%
spacer pixel