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Roald Bodden - Ontario

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About Roald Bodden

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Roald Bodden is currently living in Ontario, and is interested in Call Centers, Financial Services, Insurance.
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Location

Ontario

Categories of Interest

Call Centers, Financial Services, Insurance

Company Size

1-4

Resume

ROALD BODDEN Residence: (905) 320-3693
671 Ardleigh Crescent E-mail: Roald@cogeco.ca
Burlington, Ontario
L7L 4K9

Rsum


Fifteen Years Successful Business Retention Experience in the
Financial Services Industry.

SKILLS TRANSFERABLE TO ANY CUSTOMER SERVICE ENVIRONMENT

Proven ability to motivate staff, identify customer needs and develop
appropriate product and service offerings.
Ability to enhance customer loyalty through good service and follow up.
Development and implementation of reporting procedures that reduce
labor costs and improve customer satisfaction ratings.
Proficient with Microsoft Word, Excel, PowerPoint and Access etc.

CAREER HISTORY

CHRYSLER 2007-Present
Position: Sales

UNIVERSAL AMERICAN FINANCIAL CORPORATION (UAFC) 2003 2007

Position: Call Centre Team Leader


Lead team of 12 employees engaged with both inbound and outbound calls. Develop tools to increase service levels to both internal and external customers. Gather, analyze, and report weekly and monthly sales and service statistics.
Identify and rectify trends leading to fraudulent activity causing loss of business.
Implement reporting procedures that provide accurate loss ratios for each company.
Increase employee knowledge by helping develop and implement product awareness programs.
Enhance employee performance through mentoring, one-on-one counseling and personal motivation.

TIC TRAVEL INSURANCE COORDINATORS 2000 2003

Position: Customer Service Manager

Managed team of Inside sales representatives and account managers.
Responded to concerns and solved customer problems with professionalism and sensitivity.


Trained travel agents and brokers in travel insurance applications etc.
Recruited suitable customer service representatives for call center operations.
Assisted with the development and monitoring of department budgets.
Developed action plan(s) that significantly improved service levels.
Worked closely with Sales Mangers to develop strategies that improve customer service.
Implemented initiatives to help inside sales representatives develop and maintain accounts.

Canadian Bank of Commerce 1986 2000

Position: Mortgage Broker 1998 - 2000

Provided professional mortgage advice and options to customers.
Solicited mortgage business from real estate agents
Coordinated mortgage transactions with underwriters, lawyers and real estate agents to ensure efficient and timely closings.

Position: Sales/Customer Service Representative 1993 1998

Senior Customer Service Representative for CIBC Insurance. Licensed to sell Life and Health Insurance across Canada.
Played key role in reducing labor costs by recommending staff scheduling changes, including implementing agents working from home to reduce overhead expenses.
Received numerous accolades from senior management for consistently providing excellent service and resolving sensitive issues.
Consistently met sales targets while continuing to motivate and mentor new sales representatives.

Position: Head Bank Teller 1986 1993

Ensured customers were happy with the face to face banking service.
Reviewed clients finances to help identify appropriate investment strategies, including RRSPs and Mutual Funds.
Dealt with clients day to day banking needs and resolved problems.

EDUCATION & TRAINING

Eagles Flight Customer Service TOP GUN Advanced Sales Sarbanes Oxley HIPAA
US Patriot Act Conflict Resolution Mutual Funds License (Expired)
Life / Accident & Sickness License (Expired)

Additional Information & References Available On Request

Quick Profile Summary

Roald Bodden
Name: Roald Bodden
Link: http://www.salespider.com/p-8532551/roald-bodden
Location: Ontario,Canada

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Roald Bodden
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