Kathy Desell - Sacramento, California

Kathy Desell
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About Kathy Desell

Kathy Desell is currently living in Sacramento, California, and is interested in Affiliate Program.
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Sacramento, California

Categories of Interest

Affiliate Program

Company Size



Kathy A. Desell
2028 Ione Street
Sacramento, California 95864
916-974-7980 or 916-752-0175 (cell)

Objective: To obtain a position that will apply my many years of Customer
Service relations experience and knowledge while offering
potential for career and personal growth.


Nov.2005 to Ernie\'s Interlude
June 2009 Carmichael, CA
. Take beverage orders directly from patrons.
. Mix liquor, soft drinks, water and other ingredients to
prepare cocktails.
. Prepare mixed drinks, wine, bottled beer and non-alcoholic
beverages and serve directly to patrons.
. Collect payment for beverages and record sales.
. Maintain inventory and control of bar stock.
. Clean bar area and wash glassware.

May 2005 to
May 2006 Zip Realty
Emeryville, CA
Real Estate Agent
. Provide potential clients with up to date latest listings
via email.
. Show properties to potential clients.
. Prepare all documentation and represent client\'s best
interests with respect to buying a home.

Oct 1993 to Hewlett-Packard
Apr 2005 Roseville Order Fulfillment Center - Roseville, California
Inside Sales/Customer Service (7/99-4/2005)
. Provide order fulfillment services to external customers
which includes a variety of tasks including ownership of
customer calls until resolution, accurate, efficient and
timely processing of configuration and quotation
requests, order entry and proactive order management
through post shipment.
. Efficiently coordinate the administrative work relative
to revenue opportunities created by the sales force and
provide task substitution to create more available
selling time for our sales force.
. Ensure that all interactions and transactions meet
business center process and audit guidelines, including
proper discount authorization, consistency with HP\'s
terms and conditions, and thorough documentation.
. Effectively manage relationships with customers,
internal partners, and team members
. Act independently as a customer advocate. Take
ownership to define customer needs and exercise sound
judgment to implement solutions
. Responsible for individual and organization metric
performance within established goals, including ongoing
analysis of results and creation of action plans to
drive continuous improvement through utilization of
quality techniques.
. Manage change in a constructive and positive manner.

FSC- Andover Medical Group- Andover, Massachusetts
Customer Service Representative (1/99-7/99)
. Assist Customers and Sales Representatives in processing
orders in timely manner.
. Handling high demand customers, i.e. PSS and
Manufacturer Rep companies.
. Participated on several Focus Teams as part of the new
OF Model.

CSO Roseville Order Fulfillment Center - Roseville, California
Customer Service Representative (3/94 - 1/99)
. Assist sales representatives and customers in
determining required products and system configurations.
. Generate quotations utilizing IQS, Conquest and WATSON.
. Order entry and management on WWOMS and Apogee.
. Resolve customer satisfaction issues.
. Active participation on SAP and GYPSY process
improvement teams focusing on the re-engineering
activities within the Order Fulfillment Center.
. Participate on a self-managed business team in Order
Fulfillment Center, focusing as a liaison between the
business unit\'s management group and the business team.

CSO/T&M Chelmsford Sales Office- Chelmsford, Massachusetts
Customer Service Representative (10/93 - 3/94)
. Activities included extensive telecommunications with
internal and external customers focusing on inventory
availability, order expediting and resolution of open
credit status. Utilized Hewlett Packard\'s internal
order processing systems.

Skills: Microsoft Word, Excel, Outlook,
PowerPoint and SAP.

Education: Licensed in Real Estate 3/29/01
Northern Essex Community College -
Haverhill, Massachusetts

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Kathy Desell
Name: Kathy Desell
Location: Sacramento,California,United States

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