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Jeffrey Sutter - Utah

Jeffrey Sutter
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About Jeffrey Sutter

Jeffrey+Sutter
Jeffrey Sutter is currently living in Utah, and is interested in Call Centers, Services, Telecommunications.
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Location

Utah

Categories of Interest

Call Centers, Services, Telecommunications

Company Size

1-4

Resume

2082 Karin Court #301
(Cell) 720-290-5801
Salt Lake City, UT 84121
jrsutt2@gmail.com


CAREER SUMMARY

Call Center Sales Manager with demonstrated results in leading teams and
driving sales for overall growth of an organization. Recognized for
consistently exceeding revenue goals and developing high performing sales
and customer service teams in competitive industries. Motivational leader
with innovative coaching skills and success in achieving top sales
production.

AWARDS & RECOGNITION

Circle of Excellence Award
- top 3% in annual revenue production nationally (2008)

Tournament of Champions Winner
- top 1% in annual sales contest (2006 & 2007)

Bravo Award
- top 5% in semi-annual regional revenue production (2005 through 2010)

Encore Club
- top 5% in monthly regional revenue production (multiple months 2003 through 2010)

Top Team Award
- highest monthly revenue and product sales (multiple months 2003 through 2010)

Gallup Organization Recognition
- for outstanding employee engagement (top 25% of surveys)

PROFESSIONAL EXPERIENCE

QWEST COMMUNICATIONS CORPORATION - Denver/Salt Lake City 2002 to 2010

Telesales Manager I - Consumer Markets

Managed, trained, coached, and motivated a team of 18 to 22 sales and
service consultants who provided telecommunications sales and service
solutions to Qwest\'s residential customers

. Consistently exceeded the 100% goal for revenue and product production
through effective coaching techniques and development of innovative and
motivational team sales contests

. Achieved 55% increase in team production per call by collaboratively
setting individual consultant goals and providing resources needed for
attainment

. Implemented call-flow modeling and role playing to decrease average call
handling time and improve team production

. Increased orders generated per call by conducting weekly coaching
development sessions focused on identifying sales opportunities early in
the call and capitalizing with effective interviewing techniques

. Boosted team sales close ratios through effective interview and offer
techniques, including a customized product bundle with benefits to the
customer

. Analyzed and evaluated each individual consultants performance and
implemented customized development plans designed to improve sales
behaviors resulting in top performance

. Improved attrition rates by assisting consultants to set career goals and
by providing each consultant with the resources and contacts necessary
for advancement and by assigning leadership duties within the team

. Provided intensive training on all order writing systems to ensure speed,
accuracy and to reduce order fallout

. Introduced an intense focus on customer appreciation into the call flow
model which resulted in reduced customer churn as well as increased sales
opportunities with existing customers

SELF-EMPLOYED LEASING BROKER - San Rafael, CA 1998 to 2001

Equipment Leasing Broker

. Screened, hired, trained and motivated a team of 6 to 31 sales
consultants who provided equipment leasing services to mid-sized
corporations

. Implemented a training course for new consultants which streamlined the
increase of company profits

. Increased regional annual sales from $5 million to $37 million over a
five year term

. Expanded the sales team from 6 to 31 sales consultants over a two year
term


WARREN CAPITAL CORPORATION - Novato, CA 1994 to 1997

Senior Sales Consultant

. Provided equipment leasing services to mid-sized corporations through the
use of effective marketing strategies and sales techniques

. Increased revenue production for entry level sales consultants by
providing effective sales management and training

. Achieved a close ratio of 90% or greater month over month by using
effective closing techniques

HEADLANDS MORTGAGE CORPORATION - San Rafael, CA 1989 to 1993

Senior Loan Representative

. Prospected with mortgage brokers to set up a network of clients for
wholesale mortgage lending

. Provided guidance for clients into the appropriate loan program for their
specific individual needs

. Accomplished a close ratio of 84% on wholesale mortgage loans

BARBARY COAST NATIONAL BANK - San Francisco, CA 1984 to 1988

Loan Officer

. Set up a realtor network to source mortgage loans through the bank

. Consulted with client referrals provided by the realtor network and
established mortgage loans with the terms appropriate for their
individual needs

. Achieved a close ratio of over 80% on retail mortgage loans

EDUCATION

Associate of Arts - Business Administration
Hartnell College, Salinas, CA

PROFESSIONAL DEVELOPMENT

Transition to Leadership, Qwest Communications
Skillsoft Leadership Advantage, Qwest Communications
Advanced Management Program, Harvard Business School Online
CRM Learning, Communication Skills for Leaders
CRM Learning, Motivation for the Leader
CRM Learning, Mentoring and Coaching

Quick Profile Summary

Jeffrey Sutter
Name: Jeffrey Sutter
Link: http://www.salespider.com/p-8498841/jeffrey-sutter
Location: Utah,United States

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