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Angenetta Williams - Forest Park, Georgia

Angenetta Williams
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About Angenetta Williams

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Angenetta Williams is currently living in Forest Park, Georgia, and is interested in Call Centers, For Sale, HospitalityTravel.
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Location

Forest Park, Georgia

Categories of Interest

Call Centers, For Sale, HospitalityTravel

Company Size

1-4

Resume

ANGENETTA N. WILLIAMS
545 North Avenue
Forest Park, Georgia 30297-1830
(404) 941 - 8701
angenettawilliams214@gmail.com

CAREER SUMMARY
To obtain a career in Customer Service either as an Assistant, Data Entry
Clerk, Front Desk/Help Desk Agent, Receptionists, or any other position
that requires customer support. I possess strong skills in communication,
intermediate skills in technology, problem solving and organization with 10
years customer service experience in face-to-face support in a fast paced
environment. Hard-worker, analytical, creative, and detailed-oriented;
works well independently and as a team player.
PROFESSIONAL EXPERIENCE

SARATOGA LAKES CONDOMINIUMS, Decatur, Georgia
2010 - 2010
Work from Home Assistant (2010 - 2010)
. Screened and transferred client phone calls.
. Manually recorded client information to a call log.
. Posted advertisements for real estate properties using the Internet
through real estate websites.
. Created and utilized marketing strategies for real estate properties.
. Follow-up with clients to assists in generating customer loyalty.
. Assisted in creating a video advertisement project on You Tube for a
separate business opportunity.
. Performed market research to obtain information of potential real-estate
clientele.

MCDONALD\'S RESTAURANT, Ellenwood, Georgia
2009 - 2010
Service Team Member (2009 - 2010)
. Increased sales by providing accurate and rapid customer service through
food distribution.
. Transferred all inquiries and concerns to the proper management for
immediate response.
. Utilized the 4-step problem solving process to address customer
complaints and strategically implemented solutions ensuring customer
loyalty.
. Enforced B2C through food product distribution as a presenter.
. Cross-trained in store operations in both customer service and
production.
. Balanced profit and revenue using cashiering procedures successfully
maintaining accurate draw count at the end of every shift.
. Practiced production by providing customers with freshly prepared food
products rated safe under Federal Food Safety guidelines while practicing
food safety.
. Successfully participated in company inspections passing all
requirements.

MCDONALD\'S RESTAURANT, Forest Park, Georgia
2006 - 2008
Hourly Shift Manager (2006 - 2008)
. Trained restaurant crew procedures and operations using e-training tools,
shoulder-to-shoulder
techniques and crew meetings.
. Hospitality Ambassador (superior customer service representative, face-to-
face support).
. Prepared daily shift reports reporting sales targets, inventory count,
and profit and loss
management.
. Daily use of the 4- step problem solving strategy to resolve operations
bottlenecks.
. Inventory Control - prepared reports of product shortage and assisted in
product ordering and
delivery.
. Bookkeeping and Daily Night Auditing.
. Meeting and exceeding overnight sales targets increasing monthly sales
targets by 30%.
. Maintained accurate Petty Cash count every shift.
. Provided constructive feedback to improve employee performance.
. Prepared and conducted employee performance reviews.
. Interviewed potential employee candidates.
. Practiced daily food safety; reporting and applications.
. Prepared accurate daily deposits.
. Balanced revenue and profits.
. Performed restaurant closing procedures.
. Coordinated staffing schedules including flex hours to accommodate
increasing customer
demand during the rush hours.
. Ensuring the restaurant was detailed and maintenance to maintain
operations and meet and
exceed inspection standards.
. Monitor and enforce employee compliance to company policies including
uniforms, safety and
security, maintenance, cleanliness, and quality.


EDUCATION
Associates of the Applied Sciences in Business Administration, Business
Administration
Kaplan University
Ft. Lauderdale, Florida, November 2010

TRAINING & DEVELOPMENT
Serv-Safe Certification (until April 2012)

TECHNICAL SKILLS
MS Word 2007, MS PowerPoint 2007, MS Excel 2007, Windows XP, Windows 95,
MS Word 2003, Windows 7, Windows Vista, MS Outlook, Lotus Symphony 3, MS
OneNote

PROFESSIONAL AFFILIATIONS
Vice President of Membership (Theta Sigma Chapter), Sigma Alpha Iota Music
Fraternity for Women, 1998
Secretary (Chapter #2778), Tri-M Music Honor Society, 1997

COMPUTER SKILLS
Data Entry, Type 35 WPM by touch

Quick Profile Summary

Angenetta Williams
Name: Angenetta Williams
Link: http://www.salespider.com/p-8494033/angenetta-williams
Location: Forest Park,Georgia,United States

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