Jena Richards - North Carolina

Jena Richards
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About Jena Richards

Jena Richards is currently living in North Carolina, and is interested in Accounting, Advertising & Media, Specialty Retail.
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North Carolina

Categories of Interest

Accounting, Advertising & Media, Specialty Retail

Company Size



Jena Marie Richards
2225 Hawkins Street
Charlotte, NC 28203
(704) 604-5849

Education: High school diploma, Hudson County Schools of Technology
North Bergen, New Jersey. Graduated with a 3.8 GPA.
Drama and Musical Theatre Major

Central Piedmont Community College.
Major: Mass Communications
Photo Journalism


Sales Manager / Purchasing Agent
September 2009 July 2010
Nashville Ticket Company

Over saw broker to broker sales from beginning to close
Managed inventory in excess of $1 Million per month to ensure competitive market value placement of tickets to national events
Spearheaded both New York City and National Touring Broadway ticket sales, order processing, and delivery with total sales ranging between $100k and $200k per month.
Held authority to purchase new inventory on a daily basis through various markets and kept profit margins consistently between 20% and 50%
Consistently met monthly sales goals and repeatedly exceeded previous months profit
Handled customer service complaints from a managerial standpoint with a contestant business to customer open line of communication.
Trained and oversaw up to 4 employees at one given time to utilize new POS system, maintain inventory, and process orders.
Traveled to research sales methods , productivity , and business models to better companys profit margin

EBay Resale Business Owner and Operator
January 2009 September 2009
Crafty Duds

Researched profitability of gently used and new resale designer goods
Purchased all risk inventory based on research
Photographed and listed up to 20 items per day via eBay
Held a constant 10% - 35% profit margin
Handled all customers from a professional customer service stand point ensuring satisfaction from checkout to delivery
Front of House Head Hostess / Administrative Assistant,
February 2008 August 2008
Mimosa Grill
Charlotte, NC

Handled all front of house customer service issues during both lunch and dinner services.
Effectively planned for parties and sat between 200 and 300 covers during lunch service and over 100 during dinner service
Answered a multi-line telephone system responsible for transfers to the entire restaurant
Handled all catering referrals and spoke directly with the corporate office regarding catering sales.
In charge of receiving all To-go and Marriott room service orders
Offered impeccable customer service to each guest entering our fine dining establishment and catered to all special requests.
Office duties including mailing, sorting, filing, creating new menus, damage control, and opening and closing duties.
Successfully scored 100% on each monthly secret shoppers restaurant evaluation form.

Administrative Assistant / EBay Store Manager 2007
STO Global
Charlotte, NC

Ran every aspect of a successful power seller EBay store including listing, processing PayPal payments, and monitoring feedback in excess of over 150 sold items per day
Handled all customer service issues with Ebay20and PayPal customers via
Microsoft Outlook and company phone, being on call 24 hours a day.
Maintained excel databases of all inventory, repeat customers, and
unresolved customer service issues
Packaged and shipped all sold items in a timely manner.
Oversaw the sales department in setting up marketing schematics for new
pin number sales in the Charlotte area.
Worked directly with company owners to fix problems, raise sales goals
and create mailing lists / special rates for repeat customers.

Special Skills:

Classroom trained in Microsoft Office applications including Excel,
Power Point, Word, and outlook
Classroom trained in Adobe Photo Shop, Auto Cad, and Final Cut Pro
editing software.
Four years of formal acting training along with extensive performance
Eight years dance experience along with extensive performance resume
Schooled in all areas of performing and applied arts including: Audio
Technology, Desktop Publishing, Television Production, Musical Theatre,
Vocal and Choral studies, and Studio Arts.
Extensive promotional modeling resume available including extensive customer service and product training.

Quick Profile Summary

Jena Richards
Name: Jena Richards
Location: North Carolina,United States

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