Ronald Rhodes - Clermont, Indiana

Ronald Rhodes
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About Ronald Rhodes

Ronald Rhodes is currently living in Clermont, Indiana, working as an Insurance in "Rhodesrknb" and is interested in Call Centers.
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Job Title




Clermont, Indiana

Categories of Interest

Call Centers

Company Size



Summary of Accomplishments:
I have a great deal to offer an employer, with an impressive array of
skills and experiences that qualify me as a Business Management
Professional. I have traveled the world, and accomplished phenomenal
success both professionally and personally. I have been honored with many
rewards, and elevated in professional ranking. My most notable
accomplishment is the satisfaction of helping teammates accomplish their
goals and objectives.

Soft skills Qualification Summery:
Highly skilled in Human Resources generalist functions, interviews,
negotiations, goals, coaching, training, progressive discipline to include
Working knowledge of ADP, People soft, and other timekeeping and payroll
systems. I am a People Person, Pro-active, and Active listener.
Strong supporter of user documentation, flow charts process flow and end
user requirements.
I have a passionate commitment to superior customer service and Total
Quality review.

Technical Qualification Working knowledge Summery:
Vice President of Operations/Data Center/Regional/Facility/Branch Manager
of multi-unit teams coordinated into one family unit
Established MS Project manager and have worked on many different types and
time frames projects. Last large project was the roll out of the Print
Shop at the State of Indiana.
Applied Lean Management and Six Sigma methods and principles to improve
Enterprise resource planning (ERP) and Systems, Applications and Products
in Data Processing SAP.
PC and Server operating systems: DOS, MS Office, Windows 95, 98, ME, 2000,
XP, Vista, and PCBarr. Over 26 years in practical on the job use of
Systematics/Fidelity mainframe systems: IMPACS, Savings Times, Installment
Credit, FMS, Sub-systems IMNS, TSSO Security, NXRT, Intersystem Transfer
Mainframe: VSE / MVS JCL, Dynam T/D/FI and VTAM

Highly experienced in: Data Center management, Cash handling, Security
monitoring, Cross selling products, Transportation, Logistics, Warehouse
and Storage.
Check Processing, Capture-Reject re-entry and Transmissions
5th&3rd Processing, Installation of ATM machines, Cash balancing, error
corrections, captured card processing, physical network security, card
creation/ trouble shooting, and card and network system demographics
Practical use of Security systems for PC/Server networking, Mainframe
Wausau Document Imaging systems, security, capture, correction and
Telecommunications: Frame Relay, Router, Hubs, and troubleshooting
Check processing; capture reject re-entry, Cash Letters, sorting, storage,
returned items and reproduction.

Professional Experiences:

June 2009 to current, Entrepreneur, Indianapolis IN

Business Owner/Consultant

Accomplishments: Started my own business after being in the
professional business world for over 30 years. Added value by
having the experience to build and manage customized websites.
Continue to add value by researching and posting advertisements
for sites. Additional enhancements of being able to customize
security access for web sites, maintain Accounts
Payable/Receivables, Mentor teammates, and Build subcontractor

Aug 2007 to June 2009, Pitney Bowes, Indianapolis IN

Customer Operations Manager

Accomplishments: Responsible for production of Print Operations
for the State of Indiana 24x7x365. Oversee hardware and
software installations and maintainance of assets totaling over
3 million dollars. Daily monitoring/update of security access
for print and mail operations
Continual process improvements monitoring of subcontractor
relationships for vended print and services
Continual process improvements over local and state
policy/procedures for teammates
Participant/Administrator of billing database used to capture
statistical and invoice information. Frequently analyzed data
for process improvements, treading and accuracy.
Capture documents, review and validate vendor receivables.
Improved process by having vendor email invoices reducing time
required for payment processing
Capture, monitor and report of active supplies and inventories.
Responsible for efficiencies improvements by the reduction of
physical inventory by more frequent onsite deliveries. Built
strong business relationships with vendors to improve pricing
and deliveries.
Apply continual improvement principles using Six Sigma/Total
Quality Management
Active participant in proactive staff training and education
Establish SLA\'s (Service Level Agreements), and measure
Participant in Sarbanes Oxley compliance
Actively responsible for growing business for both the state
and for Pitney Bowes

2006 to 2007, Brink\'s Inc., Washington DC

Cash Logistics Manager

Accomplishments: Oversee administration of multi-million dollar
cash vault
Participant in processing transactions for large commercial
banks, and Federal Reserve
Administer Brink\'s, Federal Reserve and Commercial banks policy
and procedures
Frequent perform audits of processes/controls, shortages, vault
balances, deliveries and shipments. Continual process
improvement monitoring and re-engineering
Build and generate monthly accounts payable invoices to
customers. Monitor Profit and Lost accounts and perform debt
collections. Monitor general ledger account for trending
Schedule &coordinate with internal Brink\'s team\'s final
delivery to customers to include emergency cash replenishment
Received local Firearms, Lockout, Airborne, and Security
training. Awarded best in class for Firearms marksmanship.
Apply Lean Management/Total Quality Management principles
Maintain required Sarbanes Oxley compliance
Maintained 25% or better profit margin, and improved profit
sharing rewards

1998 to 2005, Bank of America/DoD Community Bank, Okinawa, Japan

Japan Operations Manager

Oversee purchases of Yen and USD replenishment orders for
Pacific Region
Coordinate Quarterly coin replenishment orders for Pacific
Coordinate movement and sharing of excessive funds within
Coordinate Department of Defense statistics for Account
Analysis, Financial Statement to DOD and
Monetary instruments
Manage day-to-day functions and activities of 30 highly
dedicated teammates:
Accounts Payable, Returned Mail, Dormant Accounts, Distribution
of reports (PC Barr), Printing and distribution of Statements,
Research to include EFT\'s and ATM, Check processing using Wausau
Check21 Image capture and Image Cash Letters, Data
Transmissions, Customer Information maintenance from branches,
home office, customer mail, General Ledger processing to include
posting and research, Military Treasury General Account
processing of SF215, SF5515, and research, Manual Cash Letter
processing of exception checks, Returned Check processing,
Coordination of all funding purchases to include delivery and
repatriation, Wire processing of incoming, outgoing and PUPID
Manage and support Helpdesk for 28 Pacific branches to include
support on all operating systems, networks, programs and
contingency plans
Provide technical system support to branches on Mainframe
Fidelity software
Provide technical support for vendor specific products, such as
PCRDS32 (Savings Bonds) and Experian (Credit and Address
Monitor daily processing to ensure accuracy and control risk to
customers and bank
Maintain and enforce DoD / Bank of America Policies and
Create, maintain and test Contingency and Disaster Recovery
Provide final inspection and signature authorization for out
going bank wires transfers
Coordinate Item Processing \"Check21\" processing using Wausau
Teller Image solution
Provide resolution for item processing concerns and disaster
recovery activation, Primary Trouble Shooter
Create, maintain and complete Internal Audit and compliance
Provide support and technical knowledge to all levels of
associates from entry level to the most senior levels of
organization. Assist and coordinate special projects as

1997 to 1998, Bank of America/DoD Community Bank, Iwakuni, Japan

Regional Manager, Iwakuni/Sasebo Region

Managed two diverse Banking Centers in Iwakuni and Sasebo Japan

Iwakuni, Marine Corp Air Station and Sasebo, Navy base provided
for unique challenges
Distance was a factor as the two sites were separated by a 4
hour drive or 360 KM
Successfully managed low vault limits to reduce FX change risk
Provided motivation, inspirational goals and direction of
selling of bank products
Managed 15 highly motivated associates
Assisted in MCRP (Internal Audits) of banking centers in Japan
and Okinawa
Provided technical assistance in the installation of ATM\'s and
Teller Systems
Created and implemented training materials for new associates
and provided
additional documentation to assist all associates

1996 to1997, NationsBank/DoD Community Bank, Yokota, Japan

Branch Development Manager, Pacific Region

Coordinated training programs and assisted with
Pacific issues by providing documentation
and instructions toward improving existing policy and
Managed the ICCP (Internal Control and Compliance Program)
Reviewed banking centers for procedural understanding and
compliance of banking standards
Provided support and experience to Pacific projects

1989 to 1996, National City Bank Indiana/DoD Community Bank - Hawaii

Disaster Contingency / Technical Support Manager

Interface between Banking Centers, Programming and Operations
for Germany, UK, Korea and Panama. Support provided to
Change Management to update users on modifications being made to
Project Manager for new products and System upgrades
Coordinated System Testing with Data Center and users
Coordinated massive system restructuring to include upgrading
all systems to newer Systematics software versions.
Managed Technical Documentation group to include maintaining
Disaster Recovery manuals for Operations and Finance groups

Education 1989-1992 University of Hawaii Honolulu, Hi.
Business/Computer Science, Continuing Education classes

1977-1978 University of Utah Technical College Salt Lake City,
Core classes

Quick Profile Summary

Ronald Rhodes
Name: Ronald Rhodes
Location: Clermont,Indiana,United States
Job Title: Insurance
Company: rhodesrknb

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