Swati Singh - Washington

Swati Singh
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About Swati Singh

Swati Singh is currently living in Washington, and is interested in Consulting.
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Career Summary:


Accomplished Strategic Engagement Manager with 8 years of business
management and IT experience seeking challenging role in business
relationship with key emphasis on Stakeholder management and client

Articulate and persuasive in dealing with external stakeholders..

o Strategic business sense in managing IT services, managed cross
functional team across two time zones. My overall experience of about
8 years includes positions in business development of mining
accounts, relationship/account management activities. The business
development activities include developing account strategy, initiate
and manage business development efforts, manage the pipeline of
leads/opportunities; work with delivery teams for SOW development,
contract negotiation and driving delivery processes by working
collaboratively with delivery teams across multiple time zones and
multiple geographies.

o The clients have included major retail chains and a large client in
consumer product group in US and UK.

o Experience in managing MSD (Multi Service Delivery) Account for the
past 2 years.

Coordinating activities within account , Account / Engagement Management,
Transition Management,Invoice and collection management,Retail Domain.

Mahindra Satyam


Associate Manager- Client Relations at Mahindra Satyam, India (Feb 2007 -
June 2009)

a. Lead Relationship Manager - Business diversification : Contributed in
the launch of B2C Services Web-portal on Supply Chain concept, where
the role involved business development and managing the business
relationship with strategic partners on a revenue sharing model
,communication with external stakeholders, coordinating the project
and developing roadmaps.



. Responsible for identifying the strategic partners for the project
across the geography.

. Negotiation on revenue and decision making on closing the deal
with strategic partners.

. Managed cross-functional teams internally and liaison with
external parties.

. Enabled effective decision-making based on relevant insight and
reports, developed roadmaps for the project.

. Partner with peers within the Central Marketing Group, acting as
interface with various stakeholders in business groups at
Corporate and subsidiaries around and ensure the effective use of
Satyam BPO for engagement management and lead generation.

. Leading effective partnerships with our legal, and finance teams.

. Ability to think strategically and lead teams through successful

. Multi-task and manage projects under pressure viz a viz marketing
support activities.

. By maintaining good relationships with current vendor/customer
base, I was able to increase business possibilities.


. Successfully maintained business relationship with 113 Strategic
Partners with strong distribution across national and
international network.

. Individual contribution resulting in 27 new Strategic Partnerships
- India based clients included - Bharat matrimony group,,Idea Cellular ltd,, Fortis hospital- to
name a few.

. Trained and mentored new account managers

b. Strategic Engagement Manager - Contributed to maintain business
relationship and account management between Satyam- TESCO

Client - TESCO Plc - UK based retail chain.


Responsible for New business development and global strategic account
management, marketing, customer relation management, & maximizing revenue

. Managed client engagement services -Generate new sales opportunities
through advanced prospect management, strategic selling within
account. Managed key relationship with decision makers.

. Recognize potential opportunity , creating business from the old
accounts and reaching profitability level - Created and maintained a
pipeline of leads

. Promoted customer reliability by making sure that customers wholly
use the worth of our services and skills

. Collaborate and communicate with team, identify issues need
escalation and timely resolved them directly with the Delivery
Manager, which may be affecting the delivery of the project vis--vis
the client.

. Created and Managed PMO from inception, directed business process
improvement initiatives.
. Managing client engagement for five different projects.- Support
projects and development projects.
. Manage business relationship of Offshore/ Onsite / Offsite Resources
of 75

. Account Planning and Governance - completely responsible for all
Client Management processes, stakeholder communication.
. Reviewing and assisting team in RFP response and working on statement
of work(Sow).

. Utilized information through relevant websites like for
industry update for knowledge repository.

. Pricing decisions within the scope of the Master Services Agreement

. Collection and invoice - managed the Purchase orders, invoices and


. Managed strategic sales and account services.

. Business collection increased from March2007 to September 2007
(27%to 75%)

. Successfully won renewal of two out of five contracts.

. Successfully proposed & achieved the three new developments

2) Consultant in CPG Retail -Secondary Market Research at Symphony

(August 2006- January 2007) - Client Masterfoods USA.


. Use strong analytical skills to deliver results using ad hoc reports and
presentation to facilitate our SPOCs to consult with sales, category
management, and brand & trade marketing groups of end clients.

. Provide guidance to the team to execute high quality on-going analytic
and ad-hoc requests.

. Responsible for multiple business units, to plan, to resolve
escalations, consistently maintain optimal utilization, productivity and
customer satisfaction.

. Executed on the Schedules from Director level stakeholders from home
country US.

. Managing a cluster of accounts - more than two accounts.

3) Executive (Team -Service delivery and Quality) for Idea Cellular
LTD. India

Raipur, India (Sept 2002 to March2006) - TELECOM Service provider-


. Understanding the market needs that involves analyzing market
requirement towards service level, resolving complaints in expected Turn-
Around-Time (TAT)

. Keeping track of competitors move in service support & take proactive
actions to enhance customer satisfaction for customers.

. Regularly audit of service locations to check quality, customer
interaction etc.

. Expansion of sales and Service Network through roll out of franchisee.

. Relationship building with Channel Partners.

. Build and sustain a customer relationship management strategy for better

Churn Management:

. Retain customers in the network by listening to their issues
/concerns and solving the same immediately for improvement.

Value added services (VAS) Training:

. Regular VAS training to Customer Care Staff, follow up with dealer
and agencies of up -country for timely complaint resolution.

Franchisee rollout operations:-

. Invoice escalation Management - Related to escalated cases of

. Vendor Management- Sim card Procurement from the vendor.

. Service Innovation Development (drive innovation in services and
adopt best practice from the industry)

. Oversee Implementation and Monitoring of Operational Service

- End User Communication Management Coordination

- Service Reporting / Dashboard

- Escalation Management- knowledge based queries, billing,
service related issues.

. Accomplishments:


. Awarded for streamlining the Franchisee Network of the region.

. Awarded for proposing new Idea on service innovation.

3. Trainee- -Team-EDP -Monnet Power Ltd (Jan 2002- Sept 2002)

Contributed for generation of report for five units located in power plant.

4. Marketing Relations -Team member- Pentasoft Technologies-(April 2001-
August 2001)

Sales of software educational packages and software solutions.

Professional Qualifications:

# Six months Executive Education Young Professional Program from Indian
Institute of Management Calcutta, 2005 Calcutta India (completed while
working with Idea Cellular 2005)

# Six Months E-Commerce courses from Pentasoft Technologies, Raipur 2000-

# MBA -Marketing Management, 2000, School of studies in Management, Pt
Ravi Shankar Shukla University Raipur India

# Bachelor of Science. Govt.College of Science, 1998, Raipur India

Professional Trainings:

2004 Program on Personal Effectiveness
Idea Cellular Ltd

2004 Program on Inter-Personal Effectiveness
Idea Cellular Ltd

2005 Program on time management
Idea Cellular Ltd

2006 Program on working in Virtual Teams
Symphony Services

Area of Interest: Alliance Management, client relationship management,
interacting with clients, retail domain/Industry.

Languages Known: English, Hindi

Area of study: Marketing management- Consumer behavior.

Work Status in US: Green Card- No sponsorship required

Current location: Bellevue USA

Personal Attributes : Working in diverse teams. Well organized
individual with excellent time management and presentation skill sets.

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Swati Singh
Name: Swati Singh
Location: Washington,United States

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