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Merralee Taylor - California

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About Merralee Taylor

Merralee+Taylor
Merralee Taylor is currently living in California, and is interested in Advertising & Media, Home Based Biz, Work from Home.
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Location

California

Categories of Interest

Advertising & Media, Home Based Biz, Work from Home

Company Size

1-4

Resume

Merralee L. Taylor
213-381-6464
merralee@i-officehq.com

Objective
To perform high level quality administrative, creative, and technical work for companies and individuals from my virtual office.

Education
BS in Business Administration

Experience
Vast knowledge of program management and operations, training, and quality assurance
Superior Curriculum development
Proficiency in Microsoft office programs including: Word, Excel, PowerPoint, Outlook, and many others
Expert in VoIP services, Fiber Optic services, and Cable television services
Management experience in many different arenas always striving to improve and maintain product knowledge, quality, and client /employee relations
An authority in training Inbound and Outbound Sales, Customer Service, and Computer Programs

Employment History
MiMi Taylor Enterprises/i-Office Headquarters
11/08- Present
Virtual Assistant
*Create and update customer service and telesales training programs
*Quality Assurance
*Transcribe materials into word, excel, and other programs
*Telephone reception
*Media Design
*Proof Reading
*Email Handling

VXI Global Solutions, Inc., Los Angeles, CA
11/06 12/08
Assistant Director
*Assisted Directors, Vice President, & CFO
*Maintained high level performance in training, recruiting, and quality teams
*Assisted in building an internationally used quality assurance system
12/05 11/06
Training Specialist / Manager
* Created and accessed training programs and curriculum for multiple accounts
* Supervised and trained new hires for inbound and outbound call center programs
* Managed \"On Floor Development\" procedures
* Tracked new hire production after training
* Managed new hire AHT, ACW, AUX, and billable hours
* Co-created Quality Assurance system (used in multiple companies world-wide)
12/04 - 12/05
Program Manager
* Supervised 100+ customer service agents.
* Created and managed daily reports including variables, attrition, and inbound call statistics.
* Proposed and launched training sessions to ensure quality assurance was at its best
* Promoted to Trainer / Manager
09/03 - 12/04
Supervisor/Customer Service
* Assisted Customer Service Reps in their communications with member calls, providing them with
leadership and expertise
* Won multiple awards for Perfect Calls, Perfect Attendance, and Best All Around.
* Provided benefit information to Blue Cross Blue Shield members
* Promoted to Supervisor

06/00 - 09/03
General Manager, Haven Lounge, Winter Park, FL
* Motivated and supervised 10+ employees daily
* Planned and coordinated special private events
* Partnered with local radio stations in marketing campaigns

05/96 - 05/00
Call center Supervisor, Florida Power, Winter Park, FL
* Supervised 50+ employees
* Point person for all call escalations and customer complaints
* Managed all SMEs team leads, attrition, and call statistics

Quick Profile Summary

Merralee Taylor
Name: Merralee Taylor
Link: http://www.salespider.com/p-8393193/merralee-taylor
Location: California,United States

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Merralee Taylor
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