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Thomas Leroux - Ottawa, Ontario

Thomas Leroux
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About Thomas Leroux

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Thomas Leroux is currently living in Ottawa, Ontario, and is interested in Financial Services, Home Based Biz, Services, Work from Home.
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Location

Ottawa, Ontario

Categories of Interest

Financial Services, Home Based Biz, Services, Work from Home

Company Size

1-4

Resume


SUMMARY OF QUALIFICATIONS

Proven constructive relationships by providing and establishing friendly customer service
Ability to work with minimum supervision and in team environment
Fourteen years experience in Customer Service and Human Services
Admirable interpersonal and organisational skills in an office environment
Efficient at problem solving and data analysis
Excellent oral and written academic English communication skills
Working knowledge: Excel, MS Word, E-mail and Internet research
Exceptional work ethics: flexible, accountable and responsible at following company policy
Capable of meeting and surpassing required sales per hour as set out by department guidelines

EXPERIENCE

Customer Service Specialist 3/2008-present
Canadian Premier Life Insurance Company

Provide accurate and prompt response to telephone customer inquiries
Provide customer awareness regarding features and benefits of insurance products

Quality Assurance-Edit 2/2004-3/2008
Gemma Communications

Listen to sales disclosure to ensure it is read verbatim
Review call to ascertain if agent mislead customer in any way
Train new editors on computer software and campaigns
Call and present product as per campaign to possible qualified clients
Acquire necessary information to complete application for clients
Answer to the clients objections and concerns in a professional manner
Responded to inbound calls on busy inbound campaigns

Marketing Research 10/2002-03/2003
Toronto, Ontario

Called and persuaded qualified persons to participate in social and/or marketing surveys
Compiled data contributing to overall survey being conducted by researchers
Successfully used the CATI system to accurately enter data of survey conducted

Logistics Coordinator 11/2000-10/2001
S&F International Food Distributor
Concord, Ontario

Invoiced orders and printed labels for shipping of orders
Prepared bills of lading for transporting of packaged products
Organized and arranged delivery of prepared orders with transportation companies
Coordinated and communicated clients requests to warehouse staff and management
Developed database by entering orders into system for pickup, packing and delivery
Resolved customer inquiries by tracking shipment of orders and processing returns

Customer Service Representative 8/1994-1/2000
7-Eleven Food Stores
Ottawa, Toronto, Calgary

Provided effective customer services on an individual basis resulting in repeat sales
Prepared and completed weekly inventories needed
Balanced funds and receipts with cash at end of shifts
Inspected and organized weekly merchandize deliveries

Volunteering: 1994-1995

David Smith Centre, Not for profit, Ottawa, ON

Contributed to computerized reports in general ledger utilising Quattro Pro and Excel
Planned and prepared monthly administrative reports for Administrative Co-ordinator
Analysed and prepared computerized monthly bank reconciliation reports
Organized and posted invoices to accounts payable ledger
Prepared deposit receipts and handled bank deposits

EDUCATION & TRAINING

Diploma: Business Accounting 1992-1993
Algonquin College of Arts and Technology
Ottawa, Ontario

Courses: Finance, Marketing, Logical Reasoning, Business Communications
Special Project: Small Business start-up and proposal

Seminars: 1996-2006
1-Customer Service Relations, Southland Corporation Training Program
2-Presentation Procedures, Symmetry Canada
3-Call Center Agent Education, Gemma Communications

Promotions:

Promoted to supervisor of the Distribution Department at A&C American Chemicals 1984
Awarded employee of the month in sales and customer service, Southland Corp. 1995

Quick Profile Summary

Thomas Leroux
Name: Thomas Leroux
Link: http://www.salespider.com/p-8316793/thomas-leroux
Location: Ottawa,Ontario,Canada

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