Deborah Powers - Scottsdale, Arizona

Scottsdale, Arizona

Fashion, Gifts / Accessories, Health & Beauty

1-4

Deborah Powers
16818 N. 56TH St #201
Scottsdale, AZ 85254
602-705-9564
magickwoman100@yahoo.com

Qualifications and Skills
Administrative Support professional experienced with all levels of management and types of administrative duties. Dependable, resourceful, confident and detail oriented. Capabilities include:

Word, Excel, PowerPoint and Quickbooks
Strong organizational skills
Effective time management
Solid customer service skills
Research and analysis for marketing and public relations
Certified Event Planner
Fashion Journalist

Experience

Loan Resolution Corporation 7/2011 - 3/2012
QA Specialist
Review mortgage files for completeness and accuracy for the HAFA program
Consistently completed highest number of reviews in department with 97% accuracy.
Files reviewed for correct HUD fees, purchase contract signatures,, correct buyers and sellers, correct HAFA required paperwork correctly filled out with signatures.
Fowarded file on for next review.

Uniforms Manufacturing Inc. 2/2011 - 5/2011
Customer Service/Collections
B2B soft collection calls
Resolved issues blocking payment.
Liaison between customers and vendors

Volt Technical Services 9/2010 - 12/2010
Tiny Prints Greeting Cards
Customer Management Representative
Inbound call center
Assisted callers with website navigation and information
Processed orders and refunds.

Manpower-Temp Agency 3/2010 - 7/2010
Money Management International-Non Profit Agency
MHA Specialist
Assisted clients with federal mortgage modification problems.
Liaison between lender and homeowner.
Educated homeowner on applying for and monitoring federal mortgage modification guidelines.
Advised lender of HAFA guidelines and escalated if the lender was not in compliance.

National Future Benefits 9/2009 - 4/2010
Warm called potential customers to meet with estate planners

Todays Office Professionals-Temp Agency 10/2008-9/2009
Citizens Bank
Customer Service Representative-1st Stage soft Auto Collections
Assisted inbound callers with payments
Negotiated payment plans.


TeleWorld Staffing-Temp Agency 3/2007- 10/2007
AT&T Inside Customer Service
Verified connections ordered by customers were executed properly through the work flow tools.
Contacted departments to verify authorization and time of installation.

Robert Half -Temp Agency 10-2006 - 3/2007
Various basic accounting positions.

Careerhire - Headhunter- 6/2006 - 8/2006
Paddock Pools Contract Administrator
Managed pending projects for completeness and moving projects to permit department and then to the construction phases.

Custom Plus Stairs-Perm Position- 1/2006-6/2006
Contract Administrator
Worked with builders to verify charges for stair installation.
Input information into a computer, kept builder contracts in files and books.

Corporate Job Bank - Temp Agency- 3/2003 -1/2006
Principal Mortgage- Funder
Verifying the completeness of a mortgage file and verify that it has been funded.
Wells Fargo Bank - Mortgage Specialist
Reviewed documents such as deeds, titles, liens, assignments and mortgages, payoffs.
Received underwriting training
Verified home inspections to comply with Wells Fargo and legal requirements.
Advised customer if refinance was declined.
Pulte Homes - Mortgage Assistant
Administrative paperwork
Research information for processors, brokers and the Production Manager.
Coordinate information between inside and outside vendors.
Update and prepare reports for weekly meeting with processors and loan counselors.

Hyundai America Shipping- Perm Position- 3/1999- 11/2002
Marine Operations Billing Clerk
Entered invoices into company software for marine and logistics verification and billing. Invoices were then forwarded to headquarters for payment.
Contributing reporter for the company news magazine, Hyundai Compass, researched, organized and wrote articles spotlighting Hyundais Scottsdale office and local cultural events.

The Vanguard Group - Perm Position- 10/1996-3/1999
Customer Service
Responded to high volume of calls by clients, provided accounting information to clients regarding their mutual funds.
Transferred funds as directed by client.

EDUCATION

Academy of Art University, San Francisco, CA
BFA - Fashion
Currently attending Online Classes

Newbury College, Boston, MA
Received AAS, Culinary Arts