Ron Morton - Manitoba

Ron Morton
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About Ron Morton

Ron Morton is currently living in Manitoba, working as a Business Development Manager in "SR&J Customer Care" and is interested in Call Centers.
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Job Title

Business Development Manager




Categories of Interest

Call Centers

Company Size



SR&J Customer Care Call Centres Inc.

Our Vision
\"To be recognized worldwide, without exception, by our clients, and their
customers as \'the\' industry leader in customer acquisition, retention and

In 1997, a new call center was founded in the River Heights area of
Winnipeg, Manitoba, Canada with a goal to set a new benchmark for the call
center industry. Its top priority continues to be its people; staff and
clients are recognized as our top priority. Now eleven years later, we have
a rich history of meeting and exceeding our clients needs, offering a
robust product line of services which include: customer service, help desk
level I and II, order entry, inbound and outbound telemarketing, telesales
and market research.

Since our beginning\' SR&J Customer Care Call Centres Inc. has earned
worldwide leadership status as the \"Cadillac of Call Centers\" with a broad-
based clientele, which includes small business, Fortune 500 firms, local
government, provincial and federal agencies, non-profit groups and
prominent international organizations. Our reputation and relationships
have been based on a proud heritage of working with leading and well-know
firms such as: Ford, Volkswagen, Audi, Rogers Wireless, WorldCom, Pac Bell,
Lufthansa, just to name-drop a few.

We continue to build on our deep experience as one of the most
professional, flexible, responsive and customer-centric relationship
management companies in the call center world. Our center has a management
team with over 50 years of combined hands-on industry experience. We
service all our customers out of our Winnipeg location, which employs over
150 individuals, dedicated to serving our customers challenges with cost-
effective and business building communications solutions.

With versatility and innovation, SR&J Customer Care Call Centres Inc.
delivers flexible and extensive call center solutions designed to increase
our clients efficiency and effectiveness. We utilize tried and true
processes which allow our team to custom fit solutions that consistently
exceed our clients\' project expectations.

Our Mission
\"To strive daily for continuous improvement in our relationships with our
employees, customers, vendors and the community.\"

SR&J Inbound, Outbound and E-Bound Call Center Services Solutions

Telemarketing Solutions

(Inbound 800/866/888/877 Toll Free Numbers (your number or provided by us)
(Skilled, trained agents at up-selling and cross-selling
(Agents providing you with proactive sales support resulting in higher
conversion rates
(Bilingual services, English, French, Spanish
(Emergency Dispatch
(Dealer Locator/Directions
(Inbound Catalogue Sales/Information Requests
(Order Entry
(Credit Card Processing
(Seminar and Event Registration
(Outbound Telemarketing/Telesales (Lead Gen, Apt Setting, Win-Backs)

Customer Relationhip/Mangement

(Customer Care Services
(Market Research Services
(Help Desk/Trouble Ticketing
(Disaster Back-Up
(Emergency Escalation
(Customer Service & Sales
(Product Recall Management Sales
(Corporate Hotline Services
(Security Breach Hotlines
(Email Response Services
(Shared Operator Service, Dedicated or Blended

IVR (Interactive Voice Response) Services

(Small Business Packages
(Corporate Packages
(Standard or Custom Packages
(Enhanced with Live Operator Assistance
(Inbound Lead Rotation
(Automatic Call-Direct Service
(IVR Outbound and Inbound Telesales & Broadcast
(Automated Dealer Locator

Quick Profile Summary

Ron Morton
Name: Ron Morton
Location: Manitoba,Canada
Job Title: Business Development Manager
Company: SR&J Customer Care

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