Valerie Brown - Ladson, South Carolina Send MessageConnectValerie's Trophies » Premium Member Not Completed Send MessageConnect About Valerie Brown Valerie Brown is currently living in Ladson, South Carolina, and is interested in Advertising & Media, For Sale. Not the person you're looking for? Find more results for Valerie Brown Location Ladson, South Carolina Categories of Interest Advertising & Media, For Sale My Interests Helping others meet their goals Join Date Valerie Brown has joined on Nov 18, 2009 Company Size 1-4 Resume Valerie A. Brown 3528 Galaxy Rd. Ladson S C, 29456 valbrwnm@aol.com Home Phone (843)793-3312 Cell Phone (404)272-5246 Highlights of Qualifications Qualified and experienced in areas of customer satisfaction as it relates to gathering information and analyzing data to improve key areas of organizational customer satisfaction. Primary strengths are in the design and implementation of policies and procedures focusing on positive performance in business areas to include, but not limited to customer satisfaction, operational performance, financial and marketplace performance. Work History 2007-2008 Department of Social Service, 2420 Mall Dr. Charleston, SC 29456 Humans Service Coordinator, Specialized Foster care - Case managed Specialized Foster care children. - Trained, recruited & supported parents. - Observed Foster care homes to ensure state codes where followed. 2002-2006 Grady Health Systems Atlanta, Georgia 30303 Interim Co-Director, Customer Service Advocated and promoted patient rights. Coordinated Administrative Customer Service Steering committee. Project manager implementation of Hospital and Neighborhood clinic Customer Service Kick off Rally. Administrative Supervisor of Patient Satisfaction Department, Language Interpretive Services and Customer Service. Report regularly to CEO and Administrative Board Interpreted patient satisfaction scores and set goals and objectives for improvement in customer service. Implemented the use of a professional research consultant team to objectively measure the area of patient satisfaction in key services and methods of improvement overall. 2000 - 2006 Grady Health System Atlanta, Georgia 30303 Coordinator of Patient Satisfaction Coordinate the efforts of collecting, analyzing, and evaluating patient satisfaction data. Utilize feedback to facilitate system improvement to better meet patients needs. Assistant Director in providing expertise on patients needs and expectations, 1985-2000 Grady Health System Atlanta, Georgia 30303 Pharmacy Technician Prepared IV antibiotics and chemotherapy drips using aseptic technique. Prepared and checked adult, neonatal and pediatric emergency boxes. . Ordered and maintained stock levels for prepackaging, maintained stock levels for IV meds., Filled narcotics. Filled Pyxis machines. Assisted Pharmacists in dispensing medications filled med. carts 1983-1985 Grady Health System Atlanta, Georgia 30303 Crisis Mental Health Counselor Evaluated patients for acuity of need. Assisted doctors in patient treatment plans. Coordinated psychiatric treatment plans and rehabilitative services. Assisted in processing patients admissions and follow-up care 1981-1983 East Orange General Hospital, E.O., New Jersey 07082 Mental Health Counselor Assisted patients with daily living needs. Directed counseling groups Maintained daily progress charts on patients, assisted nurses with patient care. EDUCATION 1997 Mercer University, Macon Georgia Masters in Service Management 1981 Rutgers University, New Brunswick, New Jersey Bachelors of Arts in Psychology References available upon request See Full Resume Quick Profile Summary Name: Valerie BrownLink: http://www.salespider.com/p-7654433/valerie-brownLocation: Ladson,South Carolina,United States Report Inappropriate Content Delete This Profile This profile is owned by Valerie Brown. Send a message to this person to delete this profile. Explore using SaleSpider Businesses You May Be Interested In People you may know from Ladson Valerie Brown’s Business Connections Register To View For Free Find more information on the Company Valerie Brown works at Share This Profile Member Spotlight Adrienne Houston View Profile | Browse Other Members Business Spotlight Sunny Corp Https://www.thesunnycorp.com/ View Profile | Browse Other Businesses