Valerie A. Brown
3528 Galaxy Rd.
Ladson S C, 29456
[email protected]
Home Phone (843)793-3312 Cell Phone (404)272-5246
Highlights of Qualifications
Qualified and experienced in areas of customer satisfaction as it relates to gathering information and analyzing data to improve key areas of organizational customer satisfaction. Primary strengths are in the design and implementation of policies and procedures focusing on positive performance in business areas to include, but not limited to customer satisfaction, operational performance, financial and marketplace performance.
Work History
2007-2008 Department of Social Service, 2420 Mall Dr. Charleston, SC 29456
Humans Service Coordinator, Specialized Foster care
- Case managed Specialized Foster care children.
- Trained, recruited & supported parents.
- Observed Foster care homes to ensure state codes where followed.
2002-2006 Grady Health Systems Atlanta, Georgia 30303
Interim Co-Director, Customer Service
Advocated and promoted patient rights.
Coordinated Administrative Customer Service Steering committee.
Project manager implementation of Hospital and Neighborhood clinic Customer Service Kick off Rally.
Administrative Supervisor of Patient Satisfaction Department, Language Interpretive Services and Customer Service.
Report regularly to CEO and Administrative Board
Interpreted patient satisfaction scores and set goals and objectives for improvement in customer service.
Implemented the use of a professional research consultant team to objectively measure the area of patient satisfaction in key services and methods of improvement overall.
2000 - 2006 Grady Health System Atlanta, Georgia 30303
Coordinator of Patient Satisfaction
Coordinate the efforts of collecting, analyzing, and evaluating patient satisfaction data.
Utilize feedback to facilitate system improvement to better meet patients needs.
Assistant Director in providing expertise on patients needs and expectations,
1985-2000 Grady Health System Atlanta, Georgia 30303
Pharmacy Technician
Prepared IV antibiotics and chemotherapy drips using aseptic technique. Prepared and checked adult, neonatal and pediatric emergency boxes.
. Ordered and maintained stock levels for prepackaging, maintained stock levels for IV meds., Filled narcotics. Filled Pyxis machines.
Assisted Pharmacists in dispensing medications filled med. carts
1983-1985 Grady Health System Atlanta, Georgia 30303
Crisis Mental Health Counselor
Evaluated patients for acuity of need. Assisted doctors in patient treatment plans.
Coordinated psychiatric treatment plans and rehabilitative services.
Assisted in processing patients admissions and follow-up care
1981-1983 East Orange General Hospital, E.O., New Jersey 07082
Mental Health Counselor
Assisted patients with daily living needs.
Directed counseling groups
Maintained daily progress charts on patients, assisted nurses with patient care.
EDUCATION
1997 Mercer University, Macon Georgia
Masters in Service Management
1981 Rutgers University, New Brunswick, New Jersey
Bachelors of Arts in Psychology
References available upon request
