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Adriane Williams - Tulsa, Oklahoma

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About Adriane Williams

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Adriane Williams is currently living in Tulsa, Oklahoma, working as a Director of Expansion in "Ecoquest International" and is interested in Environmental Services, Health & Beauty, Insurance.
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Job Title

Director of Expansion

Company

Location

Tulsa, Oklahoma

Categories of Interest

Environmental Services, Health & Beauty, Insurance

My Interests

Green Technology

Join Date

Adriane Williams has joined on Nov 18, 2009

Company Size

1-4

Resume

Adriane Williams
18721 E 42nd St
Tulsa, OK 74134
918-289-8635

November 8, 2009
To whom it may concern:
I am writing in response to your advertisement for an open position within your organization. It would be a pleasure to meet with you so that I might demonstrate how my abilities fit your needs precisely.
As youll see from the enclosed resume, I am proficient in a variety of computer software programs as well as in customer/client services. I am experienced in handling general office duties and answering customer inquiries cordially and courteously.
What my resume does not reveal is my professional demeanor and appearance. In a business environment, these qualities are of the utmost importance in dealing with clients as well as co-workers. In me, youll discover a reliable, detail-oriented, and extremely hard-working associateone who will serve as a model to encourage other staff members to demonstrate the same high standard of professionalism.
If you will contact me at (918) 289-8635, we can schedule an appointment.
Sincerely,
Adriane S. Williams
 
18721 E 42nd St.
Tulsa, OK 74134
Telephone: 918-289-8635
Email: Adrianeisbusy22@aol.com
Adriane S. Williams

Education 1994 - 1999 Union Senior High School Tulsa, OK
High school diploma
 Graduated with 3.5 GPA.
 Currently attending The University of Phoenix (online which allows flexible schedule) to earn a Bachelors Degree in Business Management.
Professional experience 2003- present United States Cellular Tulsa, Ok
National Resolutions Associate/Wireless Number Portability Specialist
National Resolutions
 Handling complex issues that require research or take time to resolve. By addressing these complex issues Customer Service is allowed to better focus on the customer.
 Complex issues include but are not limited to:
 BILLING ISSUES, BILLING RERATES, BILL MERGE REQUESTS, BILL SPLIT REQUESTS,RE OPEN SOC CODE REQUESTS, RESEARCH REQUESTS, SIGNAL INSURANCE VERIFICATION, DISPUTES, AND IN-HOUSE CLAIMS, LOCK BOX MAIL CORRESPONDENCE,EASY EDGE/WIRLESS DATA ADJUSTMENTS,FOLLOW UP CLEAN UP, DISPUTED CALLS/FRAUD, TAX EXEMPTION, INCOMING FAXES AND MAIL
Wireless Number Portability Specialist
 Responsible for all customer contact required to correct wireless number porting discrepancies and/or the status of the individual customer\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\'s porting progress.
 Monitoring porting performance against mandated and/or contractual requirements.
 Coordinating and communicating with vendors and inter-carrier providers to resolve porting disputes.
 Owning all processes associated with inter-carrier relations and monitoring the performance of providers to ensure compliance with the intent of the WNP regulations.
 Facilitating the porting process on behalf of all customers.


2001- 2003 United States Cellular Tulsa, Ok
Revenue Enhancement Specialist/Customer Service Representative(RE2/Audit Team)
 Auditing accounts after rate plan changes have been made.
 Assistance with company Revenue Loss Prevention.
 Handling inbound calls when customer service needs assistance.


2000 - 2001 United States Cellular Tulsa, OK
Customer Service Representative
 Handling inbound calls
 Answering customer billing inquires
 Technical Issues such as Voice Mail Setup



2000 Tulsa Community College Tulsa, OK
Administrative Assistant
Answering all inbound calls
Setting up marquees
Enrollment for Continuing Education students
Class Setup Assistance

1999-2000 Thrifty Car Rental, Inc. Tulsa, OK
Customer Service Representative/Sales Representative
Answering all inbound calls to call center.
Worked as Senior Lead, Help Desk Associate.
Made rental car reservations for customer nationwide and internationally
Made outbound calls to certain locations when customer had a problem retrieving their rental car.
Met and exceeded expectations for each month to receive monthly bonus.

1999 Sears and Roebuck Co. Tulsa, Ok
Sales Associate
Work as a sales associate on the floor
Required to reach at least $1500 worth of sales per week
Any other duties assigned.

Proficient in all Microsoft Office applications.

References Available upon request.

Quick Profile Summary

Adriane Williams
Name: Adriane Williams
Link: http://www.salespider.com/p-7651553/adriane-williams
Location: Tulsa,Oklahoma,United States
Job Title: Director of Expansion
Company: Ecoquest International

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