Howard Ferguson - Georgia

Georgia

Services

1-4

Howard Ferguson
2680 Head Road Atlanta, GA
30311
404-245-8756
dannyheel@hotmail.com

PROFILE
. Highly motivated professional with a diverse professional background
possessing strong organizational, trouble-shooting, problem
resolution, interpersonal, and communication skills seeking to
contribute to the organizational structure of the company.
. Experienced in customer service, office and administrative support,
and team leading.
. Very proficient in Microsoft Office Suite.
. Over 5 years of supervisory experience.

WORK EXPERIENCE
2001 - 2008 American Income Life Insurance Company Atlanta, GA
2007 - 2008 Leads Manager
Maintained company \"Lead\" database to ensure accuracy of customer and
insurance agent records. Assigned customer assignments to insurance
agents. Proofread all life insurance applications for errors, omissions
and underwriting issues. Assisted with customer service.

2003 - 2007 Print Mail
Manager
Designed correspondence illustrations for written customer communications.
Responsible for the printing, stuffing, sorting, and delivery to Post
Office of bulk mailings. Ensured accuracy of all out-going written
communications. Made certain that all customer communications were issued
to customers in a timely manner.

2002 - 2003 Phone Room Manager
Directed operations of the office\'s phone room. Recruited, trained, and
managed 4-6 office employees. Served as key contact for customer based
inquiries. Resolved customer complaints and issues.

2001 - 2002 Insurance Agent
Responsible for finding and registering new customers in need of life
insurance. Established and maintained customer relationships. Handled
highly sensitive customer information.

1999 - 2001 Georgia Institute of Technology Atlanta, GA
Graduate Research Assistant
Performed various experiments for the Chemistry Department. Was given full
tuition reimbursement and stipend in exchange for providing research
services.

1995 - 1999 NASA Research Center California (Various NASA
locations)
Summer Intern
Worked with meteorologist to plan flight tests. Performed stress tests on
airplanes. Worked in Arc Jet Facility preparing the power supply for the
winter test session. Worked in Ceramics Lab developing and testing
ceramics-based thermal coatings for shuttle tiles. Debugged a C
spreadsheet program for test flight data.

EDUCATION
. Georgia Institute of Technology, Atlanta, GA: course credits towards
Ph.D. in Chemistry, 1999 - 2001
. Morehouse College, Atlanta, GA: B.S. in Chemistry, May 1999

REFERENCES
Available upon request.