Akida George - Concord, North Carolina

Business Associate

Concord, North Carolina

Consulting, Fashion, Human Resources, Wholesale

I'm interested in interior designing and I'm willing to volunteer my assistance to anyone in that field who needs help in the area of management, Human Resource or Personnel Management and Customer Service in exchange for some hands-on experience.

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Akida E. George
[pic]




Key Areas Expertise


Strategic Human Resource Management

o Customer Service Planning, Development and Implementation
o Customer Service Training
o Logistics and Facilities Management



Education & Training

2006: Executive Masters in Business Administration-Concentration in
Human Resources & Marketing
University of the West Indies, Arthur Lok Jack Graduate School of Business
Studies

2003: Certificate in Applied Quality Management
Loyola University, New Orleans/Caribbean Institute for Quality/ASQ (1 year
programme)

2001: BBA (Hons.) Concentration in Corporate Culture and Total Quality
Management
University of Lincoln, UK (External Programme)

1998: Advanced Diploma in Business Administration - Association of Business
Executives, UK




Other Relevant Training

2004: Certificate in Quality Management Systems - Auditor/Lead Auditor
Caribbean Institute for Quality/RAB (Registration Accreditation
Board)/IACTA - 1 week intensive program




Employment History


October 2006- Present Human Resource Freelance Consultant

Major Projects:
Consultant for Non Destructing Testers Ltd. for Establishment of HR Unit,
Policies & Procedures.
Consulting Team Member for the design of Employee Assistance Programme for
Development of Recruitment Policies and People Sourcing Strategies for
Small and Medium Enterprises (SME\'s)
Customer Service Training for Service Companies in the SME Sector


May 2005-September 2006- HR Consultant-Long Term Engagement [Land &
Engineering Surveying Services Provider]

Human Resource Consultant, L & S Surveying Services Ltd. (Land &
Engineering Surveying Services)
Establishment of HR Department- Development of policies and procedures,
recruitment of HR Officer for the department

2002 to Present
Director: Josaid Safety Training & Consultancy Limited [Health, Safety and
Environmental Company]
Business planning and the development of administrative and financial
systems
2002-2004
Administrative/Quality Coordinator, Trinidad & Tobago Transcable Co. Ltd
[Cable Services Provider]
Department Quality Team Leader for Technical Operations at Cable TV Company
Training for Customer Service Representatives
Key Successes- Reduction in Customer Complaints/Improvement in the Quality
of Customer Service





2000-2001 Executive Assistant, Caribbean Telecommunications Union
[Caribbean Region Telecommunications Governing Body]
o Assisted Project Manager and Project Officer with preparation and
monitoring of budget for European Union/Cariforum Technical Assistance
Program. Coordinated Project Team\'s activities for four (4)
telecommunications workshop in the Caribbean.

Key Successes- Effective Co-ordination of the Workshops and budgeted
expenditure reduction by 30%.


1997- 1989 Supervisor Administration, Caribbean Ispat Limited [Iron and
Steel Company]
o Supervised services within the administration department of a steel
manufacturing company
o Oversight for the cafeteria, expatriate management, fleet and
facilities management, telephone, reception and mail services,
photocopying and printing and guest house services.
o Department Team Leader for ISO 9000 Certification
Key Successes- Improvement in service levels within the department
Development of monitoring and management systems




Experience Highlights-Human Resources Management

o Conducted Customer Service Training for hospitality and energy sector
employees.
o Documented and Implemented Human Resource and Administration Policies.
o Developed and implemented Employee Handbook and Code of Ethics
o Designed and Implemented Job Descriptions and Performance Measurement
Standards
o Designed and Implemented Performance Assessment Systems
o Designed and Implemented Employee Reward and Recognition Programs
o Prepared Training Needs Assessment, Training Plan and New Employee
Orientation
o Recruitment, staffing and restructuring of group of companies
o Review compensation packages and develop new wage and salary structure
o Assisted Managing Director with structuring, policy formulation,
position descriptions and staffing of a Government funded
Rehabilitation Centre




Core Skills and Competencies

o Human Resources Management
o Project Management
o Fleet/Facilities Management
o Total Quality Management
o Customer Service
o Logistics/Event Coordination




Other Attributes

o Trustworthy, ethical, discreet and confidential
o Committed to superior customer service
o Confident and poised in interactions with individuals at all levels.
o Team Player
o Multi-tasking Capability