Curtis Lilly - Durham, North Carolina

Entreprenuer

Durham, North Carolina

Accounting, Advertising & Media, Aerospace & Defense, Affiliate Program, Agriculture & Farming, Art, Automotive, Biotechnology, Business for Sale, Call Centers, Chemicals, Communications, Community/Social Work, Computer Hardware, Construction, Consulting, Contracting/Trades, Education, Electronics, Energy, Engineering, Entertainment, Environmental Services, Facility Management, Fashion, Financial Services, Food, Bev, Tobacco, For Sale, For the Home, Gifts / Accessories, Health & Beauty, Home Based Biz, HospitalityTravel, Human Resources, Import/Export, Industrial Equipment, Insurance, Internet / IT, Legal Services, Manufacturing, Marketing, Med. DevicesPharma, Media, Medical/Dental, Mining & Metals, Non Applicable, Non-profit/Association, Office Equipment, Other, Presentations, Print Media, Products, Real Estate, Resources, Retail, Security, Services, Software & Services, Specialty Retail, Telecommunications, Transportation, Utilities, Wholesale, Work from Home

Internet Marketing

1-4

Curtis Lilly
411 Christy\'s Way, Roxboro, NC 27574
(336) 597-9797 (Home) (336) 504-4936 (Mobile)
HYPERLINK \"mailto:curtislilly@hotmail.com\" curtislilly@hotmail.com

Summary of Qualifications

Executive level professional with proven ability to provide expertise in
managing personnel, providing coaching and leadership to achieve success.
Dedicated and energetic multi-tasker with proven ability to establish and
maintain effective working relationships to ensure customer satisfaction.
Recognized for excellent follow-up skills, building trust and strong
business relationships at all levels. Business and Management background
with over 12 years of experience including:

Employee Relations Performance Management
Management Coaching/Counseling Effective Leadership
Skills
Policies and Procedures Customer
Satisfaction
Analyze Financial Trends Develop Budget
Search Engine Optimization
Search Engine Marketing
Professional Experience

ARAMARK 2007-Present
Durham, North Carolina

Service Response Center Manager
Establishes and maintains effective working relationships with the
client\'s, facility department heads, patients, residents, customers,
employees and suppliers to ensure customer satisfaction. Departments
serviced include: Food Services, Environmental Services, Clinical
Engineering, Pest Control, Biomedical Waste, Shred-It, International
Patient Services, Patient and Visitor Relations, Linen Services, Nutrition
Services, and other departments as requested.
Ensure compliance with ARAMARK and Duke Hospital standards of operation,
including policies and procedures and all requirements by regulatory and
accrediting agencies.
Plans, directs, coordinates and controls assets and resources to provide a
customer oriented Service Response Center.
Develops policy and procedures for the Service Response Center. Implements
policy and procedures that affect various departments with approval from
those departments.
Manage expenses such as invoices, TJV\'s, and payroll while developing and
managing departmental budget, including office supplies, labor, and
employee wellness.
Create schedules, approves payroll, performs disciplinary action, conducts
performance evaluations, and maintains employee training records.
Complies with all Human Resources policies and procedures by all employees
within the account.
Manage the Human Resources planning process to ensure that the account is
appropriately staffed.
Analyze and track financial trends for all Food Services retail areas.
Creates spreadsheets and reports of sales trends by concept. Develop
records of check average and participation. Records and distributes Sushi
sales tracking by units to ensure accurate payment.
Track and report patient tray counts by galley to Duke Finance for proper
Medicare and Medicaid reimbursement. Provide weekly tracking of census,
tray delivery, bulk nourishments, and floor stock for the financial
controller to bill accordingly.
Implement quality controls to ensure customer satisfaction.
Develops turn around reports for food service tray delivery times, terminal
cleans for Environmental Services, foreign language calls for the
International Patient Services, call outs for numerous departments,
equipment task logs for Clinical Engineering, and late tray delivery for
food service.
Indentifies and executes maintenance of the CBORD Windows based Diet Office
system, Interserv task tracking system, and TeamChimes task tracking
system.
Functions as the IT systems administrator for the Food Services Department.
Responsible for requesting computer access, maintaining security of
systems, and working with Duke IT for upgrades and changes to system.
Provides 24 hour on-call support for the Food Service Department IT
services.
Attends interdepartmental meetings as required to perform the functions of
a department that supports multiple hospital departments.
Demonstrated ability to prepare budgetary recommendations, monitor, verify,
and reconcile expenditure of budgeted funds.
Readily takes initiative to solve problems and implement solutions.
Demonstrated ability to work independently in diverse environments;
Established record in leadership, team work, and collaboration.




SEARLE CENTER, DUKE HOSPITAL
2001-2007
Durham, North Carolina

Supervisor/Audio-Visual Technician
Met with customers to determine setup and audiovisual needs for special
events. Demonstrate strong interpersonal and organizational skills in
coordinating special events
Provided onsite technical support for all special events. Work to meet
needs of customers; manage and prioritize multiple tasks/events in the
Searle Center.
Supervised operations in food service and customer service.
Coordinated the operation of audio visual equipment including televisions,
cameras, and recording equipment.
Scheduled the use of projectors, tape recorders, and videotape equipment;
diagnose malfunctions and make minor adjustments to audiovisual equipment.
Prepared departmental transfer reports for costs of services rendered and
maintain financial records.
Made work assignments; review work of employees; interview and train new
personnel.
Maintain company website.


UNIVERSITY OF NORTH CAROLINA
2001-2001
Chapel Hill, North Carolina

Teacher
Developed curriculum. Taught Algebra to middle school students to prepare
them for high school.


APPALACHIAN STATE COMMUNICATIONS DEPARTMENT 1997-
2000
Boone, North Carolina

Disc Jockey
Announced events, news, and played music for university radio Station.
Provided one on one tutoring to college students in Algebra.





BECTON DICKINSON 1996-1997
Durham, North Carolina

Production Associate
Made medical pipettes for medical institutions.


M\'S B\'S RESTAURANT 1995-1996

Durham, North Carolina

Restaurant Manager
Supervised employees. Managed work schedules
Ordered food and supplies for the restaurant.
Managed restaurant operations including 6K budget.
Developed promotional materials to market restaurant.



UNITED STATES ARMY 1991-1995
United States

Supply Specialist
Supervised employees during the absence of a supply sergeant for two years.
Maintained, issued military equipment, and tracked returns. Ordered,
maintained, and issued equipment to soldiers.
Managed overall inventory control of weapons, vehicles, uniforms, and
equipment.
Managed 5 Million dollar inventory budget.
Performed monthly and bi-annual cycle accounts of equipment inventory.
Performed annual physical inventory of all equipment.


EDUCATION:
Master\'s of Internet Marketing, Full Sail University, Graduation March,
2010
Master\'s of Business Administration, University of Phoenix
Bachelor of Fine and Applied Arts, Communications, Appalachian State
University

SYSTEM SKILLS:
Search Engine Marketing and Optimization
Microsoft Office 2007 (Excel, Word, PowerPoint)
CEO Software
Meeting Maker
SPSS statistical software
CBORD Windows based Diet Office system
Interserv task tracking system
TeamChimes task tracking system.

PROFESSIONAL DEVELOPMENT:
Building Leadership Skills
Managing at Duke
Duke Management Diversity Training
Duke Employee Diversity Training
Introduction to Duke Accounting I
Introduction to Duke Accounting II