annette serize - miami, Florida

miami, Florida

HospitalityTravel, Wholesale

aspire to be a part of a winning team, where my skills and experience cold be utilized to benefit both parties.

51-200

A. Annette Guerra-Serize

10221 s.w. 121 street  Miami, Florida 33176  (786) 208-0648  aaguerra64@gmail.com


PROFILE
Twenty three years management and sales experience in a leading wholesale establishments
Solid record of fast-track performance-based promotions
Twenty five years customer service training and administration for major distributors.
Held two management positions in twenty three years within two organizations.
Bachelor of Business Administration with a Minor in Marketing
PC literate with working knowledge of MS Office Suite, Windows XP, and Internet

PROFESSIONAL EXPERIENCE

MANAGEMENT
Directed a staff of 5 customer service associates in a high volume wholesale environment
Hired, fired, trained, and evaluated as many as 25 employees throughout career
Created employee incentive, development, and task-monitoring programs
Assisted in annual budget development; assumed accountability for departments P&L
Oversaw ordering, scheduling, and inventory levels of department supplies.
Ensured customer satisfaction by inspiring and leading a knowledgeable and courteous staff
Completed successful three-month associates management training program
Acted in absence of general office manager, effectively owning increased responsibility

SALES COUNSELOR SKILLS
Co-managed sales staff function for multimillion dollar distributor/wholesaler and supply corporation
Training of associates via in-house job postings, advertising campaigns, and job fairs
Maintained knowledge of changing labor and safety regulations
Implemented policies, training, and advisory committees
Reviewed, updated, and presented wage and salary structures.
Overview employee relations and recognition programs
Coordinated and published informative and morale-building monthly employee awards.

RETAIL/MERCHANDISING
Training and teaching of merchandising tactics to best market products on shelves.
Consistently met or exceeded company and personal sales goals
Cultivated and maintained excellent working rapport with vendors and product representatives
Developed key accounts through focused efforts to qualify customer needs and deliver satisfaction
Effectively planned, arranged, and rotated merchandise displays
Liaised with other stores to monitor customer trends and company image
Established a professional relation to store managers for best service and recurring sales
Actively participated in staff and organizational meetings, offering constructive input and feedback
Ensured competitive edge through market research and price integrity

PROFESSIONAL EXPERIENCE
FREELANCE CONSULTANT &LOAN PROCESSOR MITIGATOR 2009- present
ASSOCIATED GROCERS OF FLA. Miami FL 1994 -2009
MALONE & HYDE AKA, FLEMING CO. Miami, FL 1986 - 1994

EDUCATION
BBA; Minor in Marketing, UNIVERSITY CENTRAL FLORIDA 1986