Cheryl Wallace - Jordan, Minnesota

IBO

Gold Key Services

Jordan, Minnesota

Call Centers, Entertainment, Home Based Biz, HospitalityTravel, Marketing, Products, Resources, Services, Transportation, Work from Home

Working to build my Virtual Assistant business. Interested in all business ideas, information and opportunities

Jul 28, 2009

Employment History:

* Sunbelt Business Brokers - Midwest - 1300 Godward Street NE, Suite
6300, Minneapolis MN 55413
Russ Nelson - Regional VP 612-455-0880 x308
rnelson@sunbeltnetwork.com
- Independent Sales Associate - Home Based - MN (September 2008 - April
2009) -
B2B lead generation, Telemarketing, appointment setting, list & cold
calling (inbound/ outbound), generate event attendance, clerical,
email/mail information to potential clients, data base entry, all levels of
client contacts, small/mid/corporate businesses. Salesforce CRM,
administrative access, build/run reports. Outlook, MS office, office
machines, Internet, IM, secure remote network access, PC, Windows, email,
inbound/outbound calls, shared online Outlook calendars, GoToMeeting,
Support to other employees, Manage sales calendars. Home based 1099
position with hourly base pay, incentives and commission.

* Grindstone Incorporated - 4725 Dorsey Hall Dr. Suite A, Ellicott City,
MD 21042
Jeff Streckfus - VP of Operations 888-724-7463
jstreckfus@grindstone.com
- Independent Sales Associate & Administrative Assistant - Home Based -MN
(February 2008 - June 2008) -
B2B lead generation, Telemarketing, appointment setting, list & cold
calling (inbound/ outbound), generate event attendance, clerical,
email/mail information to potential clients, data base entry, all levels of
client contacts, small/mid/corporate businesses. Lightspoke CRM,
administrative access, build/run reports daily. Outlook, MS office, office
machines, Internet, IM, secure remote network access, PC, Windows, email,
inbound/outbound calls, shared online Outlook calendars, online meetings,
manage sales calendars.. Administrative Assistant to President & VP of
Operations. Dedicated clerical, reports, sales lists, all other clerical
requested, SalesGenie (generate lists for clients & teams). Home based 1099
hourly position.

* PeopleNet Communications - 1107 Hazeltine Blvd. Suite 350 Chaska, MN
55318
Brian McLaughlin - COO 888-346-3486 bmclaughlin@peoplenetonline.com
- Inside Sales Representative/Sales & Marketing Support (January 2003 -
August 2006) -
B2B Sales of GPS tracking equipment & services to high level business
contacts mainly in the commercial transportation industry. Cold & list
calls, lead generation, trade show/event promotion, set appointments.
Internet research, CRM (Onyx, Netsuite & Act), customer relations. Online
product/services demonstrations via weekly and on-demand Webex. Bulk
promotions (mail, letters). Responsible for receiving and processing
inbound leads. Close TEAM environment, support external sales, inside
sales, and marketing staff, transcription. Manage sales pipelines. Meet &
exceed set quotas. Travel as needed for events, trade shows & customer
visits (US and Canada), have passport for international travels. Assist in
trade show/event preparation and activities. Responsible for US and
Canadian markets. Internet & trade publication research. Handle overflow
corporate calls. Salary based position with commissions.
- Technical Support Representative - (April 2000 - January 2003) -
Assist customers via inbound & outbound calls with technical questions,
issues, training, and orders. Monitor account health. Account management,
communicate & escalate to Operations, Sales, and Development. Verbatim
notes, transcription, Pager call one week per month, collect data from
customer diagnose & resolve issue (1st call resolution). Close
relationships with all level client contacts.

*Skluzacek Oil Company (Norwood) - 409 4th St NE Montgomery, MN 56069
Randy Skluzacek - Owner 507-364-8790
- Assistant Manager/Station Attendant/Cook/Waitress --Young America -
(April 1995 - October 1999) -
Truck Stop/Restaurant (Young America). Variable duties include; Cook,
waitress, fuel desk/station attendant. Assistant Manager over average 15
staff & on-call pager duty 24/7. Stock shelves, order products, responsible
for counting cash drawers and replenishing bank rolls per shift. General
labor (painting, cleaning etc). Resolve issues on demand.

*Young America Corp. - 717 Faxon Rd. Young America, MN 55397 Sue
Paehlke -- Lead 952-467-1100
- Call Center Representative and Sweepstakes Representative - (January 1992
- March 1995) -
Large call representative at large call center, rebate, sweepstakes, and
promotions facility. Process promotions, resolve inbound complaints &
issues, generate letters to customers, and return calls to customers. About
200+ inbound calls. Multiple high level clients. Enter notes verbatim into
database. Back up line lead; generate team phone reports, daily back up
receptionist for corporate office, multi line phones. Sweepstakes
Department duties included processing winning entries. Some travel .





Education:
Gaylord High School - Gaylord, MN (1975 - 1980)
Mankato Technical College 2 year Nursing Program - Mankato MN (1990 - 1991)

Dale Carnegie sales course - Minneapolis MN (2005)
Sales, Marketing, customer service classes (4 per yr (1 week each) over 6
years) - PeopleNet Communications (2000 - 2006)
Business Broker course (not licensed) - Bloomington MN (2009).

Employment Gaps:
In between employment, I have been carefully planning and preparing to
start up a Virtual Agent business out of my home office.
I also spent several months traveling the USA with my husband.

Skills:
Advanced computer skills. MS Office, IM, Map Point. All Windows (currently
use Vista & Office Small Business 2007, Webex, GoToMeeting, Online demos &
training, office machines. SalesGenie and list generation. SalesForce,
Netsuite, Onyx, Act, Lightspoke CRM. Verbatim note entry, transcription.
Secure networks such as IV Desk. Multi line phones, receptionist
experience, escalated call resolution, 1st call resolutions, Facebook,
Twitter, Skype, Specialized training & experience in Transportation
industry with mobile communications and onboard computing, GPS tracking
systems, dispatch software, logs, messaging, forms, driver and vehicle
performance and activity software, Fuel Tax, engine diagnostics and
performance software. Also experience with industry trade publications &
events. Course & class room training in Business Brokering but not
licensed. Also have passport for international travel.

How I can help your company:
I bring with me 15 plus years experience. I have a very strong work ethic.
I am smart, dedicated, driven, goal oriented, professional, honest, and
mature. I am committed to learning about your business, clients, customers,
vendors, and staff as well as learn from them. I am willing and able to go
over and above. I have a natural kindness and understanding and bring that
"human" element to the customer/client. I welcome new challenges. I learn
quickly and love to constantly expand my knowledge/skills to be all I can
to benefit my company. I welcome constructive criticism. I am not afraid to
seek out the solution or ask for help. I have a fully furnished
professional private secure home office with fax, printer, copier, scanner,
PC desktop and laptop (both purchased in 2008). Vista, Office Small
Business 2007, up to date software & hardware including McAfee antivirus
and firewall protection, high-speed DSL, dedicated business phones (2 line)
with voice mail, caller ID, unlimited calling in USA. Corded and cordless
phones with headsets also cell phone. You show me what you need and I will
show you I can do it.

What I am looking for:
I am looking for a virtual office position. "Green" positions are a huge
benefit to YOU the employer and the employees. Employer saves on office
space, equipment, supplies, services, and insurance. Employers see better
quality/quantity of work as well as a significant reduction in absenteeism.
Employee saves on clothing, commuting costs, increased quality of life, and
huge reduction of stress, increased concentration and better quality of
work, able to work longer hours if needed. Salary desired: $32,000 + per
year, commissions/incentives/benefits a plus, willing to negotiate. No fee
position.1099 employee ok. Contract, freelance, permanent, temporary. Full-
time, part-time. Data entry, forms entry, order entry, clerical,
inbound/outbound calls, telesales, B2B sales, virtual assistant, message
center, appointment setter, virtual receptionist, answering services, email
processing, research, web based demonstrations, training, and
presentations, customer/client/vendor retention as well as issue
resolution, event planning.

Goals: I am also working to start a professional "Virtual Agent" business
which I will run out of my established professional home office. Short &
long term, having my own "Virtual Agent" business is real quest of mine. I
want to offer low cost professional services to companies and individuals
which includes an answering service, sales, telemarketing, clerical,
transcription, and marketing services plus much more. It is my intention to
eventually provide an opportunity for other talented men and woman who are
looking for a "virtual" career. This solution will also provide a huge
savings for companies saving on office space, training, hardware &
software, and insurance cost. My business will offer the service provider
savings in commuting, clothing, and day care as well offering a better
quality of life while earning a living. I also have short & long term goals
to learn French & Spanish and take more business courses.