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STEPHEN MINTEER

Rohrhoffer Str 40
Mannheim 68219

49152281121118
stephenminteer@yahoo.com
Clearance TS/SSBI

Work History

Field Representative, Central Texas College, Heidelberg, DE May 2009 Present

Counseled new students, instructors, and promoted Central Texas College as a viable college option in
the USAG Heidelberg Military Community. Preformed duties of Registrar and developed college level
degree programs for military and civilian students. Coordinated college level courses and developed class
schedules for Military Units within the USAG Heidelberg. Established strict guidelines to ensure policy
and procedures, and contract restraints were adhered to on a daily bases.

Sr. Sales Associate, AAFES, Mannheim, DE Dec 2008 May 2009

Performed duties as Sr. Sales Associate in Power Zone Department for the Mannheim Regional Exchange. Preformed duties SME on AAFES Power Zone Products. Solved customer related problems, and answered customer related questions to enhance sales and growth for AAFES.


RNOSC (Regional Network Operations Center) Network Controller Jan 2007 Jan 2008
Five Rivers, Inc Colorado Springs, Co Work Location Baghdad, Iraq (Camp Victory)

Provided monitoring, upper- level troubleshooting and notification of external facilities' local problems on
various Army WANs throughout the Greater Baghdad Area. Responsible for various crypto loads and
knowledgeable use of crypto devices, and Tropo-Satellite Support Radio (TSSR) and provide
communications support for several other Tech Control facilities in the local Command
Maintained Network Monitoring and Management Systems (Solar Winds, Neuro Star (INMS), HP OPENVIEW, Spectrum. Track circuit actions, which include processing and maintaining
Authorized Service Interruptions , Requests for Service, Telecommunications
Service Orders, Network Tasking Orders and network diagrams on various levels of
network architecture. RNOSC Facilities Control Officer duties include transmission path
management to include coordination of troubleshooting efforts and reporting of outages throughout the
world. Provide technical and operational support to users for managing, monitoring and maintaining
situational awareness of networks and systems for the RNOSC. Assist in preparing and presenting
networks and systems outage reports for various agencies in a crisis response operational environment.
Assist in completing outage trend analysis reports and providing operational status reporting to the
TNOSC relating to network operations, security needs to identify terms of Information Assurance Performs level 3 assistance when required with technical control facility or the Joint Network Control Center Perform Level 1 troubleshooting on outages, circuit degradations, or other events affecting networks and systems, Assigning trouble tickets to the appropriate responsible unit. Enforce IA in accordance with Army regulations, and provide initial reports on suspicious activities in accordance with policies and procedures. Duties assigned required a broad background in computer hardware and software. A working knowledge of Windows 2000 and Windows Office.

DMS (Defense Message System) Directory Specialist Jul 2000 - Dec 2006
CACI Fed; DISA Columbus, Ohio (RNOSC) Defense Supply Center

Coordinates with software vendors to identify and resolve software deficiencies and recommend enhancements. Responsible for managing X.400 global routing databases on 80 servers, X.500 global directory databases on 26 servers as well as administering the underlying UNIX operating system. Ensure Global Directory data exchange and integrity to 500 + Local Directory servers to include network connectivity, strong/simple authentication and local server availability over Secure Internet Protocol Router Network and Non-secure Internet Protocol Router Network (SIPRNET / NIPRNET). Establishes and enforces guidelines for maintenance of directory entries in accordance with DISA directives and the validated detailed design. Create and manage that portion of the Directory Information Tree that belongs to the DMS Regional Network Operations and Security Center (RNOSC) to include access controls. Monitors DMS directory activity, including, but not limited to, the use of the directory sub-schemes, shadowing agreements, and the re-mastering of directory sub-trees in support of various agencies in the (Army, AF,
Marine Corp, Navy and U.S. Gov Agencies. Resolves directory related trouble tickets that have been opened by the DMS help desk. Takes whatever actions are necessary to assessing the issue, forming recommended course of action to protect (Networks) and ensure availability of systems and applications required by the War fighter. Posts certificates and Certificate Revocation Lists (CRLs) using the integrated Administrative Directory User Agent (ADUA). Prepare and run directory related information for DMS reports.


DMS (Defense Message System) Controller Aug 1999 Jul 2000
N.E.T. Federal ; DISA - Columbus, Ohio (RNOSC-C) Defense Supply Center Columbus.
Provide technical expertise at the Defense Message System at the Regional Network Operations and
Security Center, 24X7. Duties include monitoring, maintaining, reporting and managing over 100 global
UNIX based backbone components on the Secure Internet Protocol Router Network and Non-secure
Internet Protocol Router Network (SIPRNET / NIPRNET). Also, responsible for fault isolation and
problem resolution of customer equipment related problems, Firewall, Routers. Use of UNIX HP-UX
10.2. and 11.0 server for 800s and D220s and UNIX 10.2 workstations. Analyze X.400 message handling
and X. 500 directory service.. Perform analysis of DMS data, traffic volume and speed of service
pertinent to the performance of the DMS in the RNOSC area of responsibility including (DISA PAC and
DISA Europe). Run iptrace and Telnet Oracle Database MS SQL add/delete/modify data; import/export
tables. Validate site configuration to ensure compliance with detailed design documentation. Perform
message trace actions; diagnose network connectivity and DMS component problems utilizing Java scripts.
SSH, Enterprise View, Exceed, Utilize Remedy/TMS-D in support of the (War Fighter).

DMS (Defense Message System) Controller Feb 1999 - Aug 1999

N.E.T. Federal ; DISA EUR , (RNOSC-E) Vaihingen, Germany
Installs, configures, operates, and performs fault resolution for the advanced, state-of-the-art, and
cryptographically secure US Military command, control, and communications electronic messaging
hardware and software; (DMS) over Secure Internet Protocol Router Network and Non-secure
Internet Protocol Router Network (SIPRNET / NIPRNET). . Configures the network Management Work-
Station (MWS) Unix- based computer to monitor network components and specifies the particular data,
reports, and other information to be collected for network performance analysis and troubleshooting.
Create and manage message routing tables; create and manage directory information trees; perform
electronic registration of various software and hardware components that reside in DoD computers system
spread throughout Europe; and monitor , manage, and backup critical DMS directory structures. Maintains
trouble Ticketing databases to document and track DMS hardware and software problems in support of the
(Warfighter).

Data Communications Technician Nov 1997 - Dec 1998

ITT/FSIC; Vaihingen, Germany
Responsible for various crypto loads and a working knowledge of Crypto Devices used in the DSN Network. Provide and monitor circuit paths for Secure and Non-secure SIPRNET / NIPRNET Networks. Installed, configured, and performed fault management on cryptographic devices and circuits. Maintained circuits interfacing MILNET-DISNET 1 entities and subscribers ranging from commercial cable to satellite links. Performed full level maintenance, operation and repair of digital microwave radio systems, TDM/PCM multiplexers, data/voice modems, AT&T, UNIX based DACSII DCT for circuit provisioning, alternate routing, retrieval, restoral, removal, and changing, adding, or modifying circuit parameters. Monitored and maintained systems, links, trunks and all support ancillary subsystems. Collected status information, alarm data, local and remote switch fault systems. Resolved hardware and software problems reported. Complied outage trend analysis reports and provided operational status reports to DISA Europe relating to network operations, security needs to identify in terms of (IA) Information Assurance. Preformed duties as the Information Security Officer which included assist customers by providing technical consultation, formal and informal training, aiding in the transfer of new technology into the workplace, and helping the end-user access information on other computer systems on their own terms with minimal ADP staff assistance. Aid in the dissemination of technical information by assisting in developing and maintaining on-line database clearinghouse services and bulletin boards, actively supporting computer user groups. Researched, documents and refers trouble reports to avoid duplication of effort and to provide the fastest, most cost-effective solution.

Data Communications Technician Mar 1997 - Nov 1997

GSI/CACI DISA-EUROPE; Vaihingen, Germany

Tested and evaluated U.S. Government telecommunications equipment residing in DoD computers throughout Europe. Worked with U.S. military users directly supported by the Defense Information Systems Agency (DISA) to resolve hardware and software problems. Using specialized test equipment, configured and troubleshot Channel Service Units, Data Service Units, Router equipment (IPR), Encryption devices and other DoD equipment. Prepared and modified data communications cables to interface equipment to customized specifications. Insured the interoperability of complex
Military Data Communication network devices. Configured, prepared, and tested communications equipment for on-time installation at U.S. specific sites. Facilitated installation to reduce the DISN communication outages. Correlated analog and digital signals utilizing various protocols and components. Prepared, configured Pair gain, Codex, and Larscom modems. Installed and loaded cryptographic equipment: KIV-7, KG-194 and KG-84 encryption device. Utilized Window based applications (cc:Mail, Exchange, Word, Excel) on the DISA Local Area Network.

Database Administrator Feb 1996 - Mar 1997
Household Credit Services; Salinas, CA
Evaluated the suitability of various database applications. Implemented changes as required. Maintained several databases for Households Nationwide Network. Evaluated systems consisting of Microsoft EXCEL and UNIX databases. Aid in the dissemination of technical information by assisting in developing and maintaining on-line database clearinghouse services and bulletin boards, actively supporting computer user groups, contributing to local technical newsletters. Perform tasks such as installation and configuration of computer systems including peripheral equipment; knowledge of software application management techniques


Education and Training

Security + Certification In - Progress
ITIL (Information Technology Infrastructure Library)
TMS (Ticket Management System v5.1) 10/2004
LMFS DMS 3.0. Training, 09/2002 (MHS-MWS)
TMS 4.0 08/2001
UNIX 1 and UNIX 2 05/2000
LMFS DMS Training, 04/2000 (MHS-DSA-PUA-MFI-BMTA-MLA-MWS)
Systems Administrator Course, 04/1999
Promina 800 Series MAP, 02/1999
Operations and Configuration, 02/1999
Cost Accounting Standards (CAS), 02/1999
Hardware and Software Applications, 09/1997
Installers Course, 04/1997
Basic Telecommunications Course, 03/1990


Software Applications

* Microsoft 2000, Microsoft XP, MS SQL Server 7.1, 2000, 2005 Database Servers
* Windows Media Center
* Microsoft Outlook, Visio, SharePoint, Excel and Word
* Knowledge Management Systems (KM)
* DTTS (Trouble Ticket System)
*Lotus CC-Mail
* Geospatial Visualization Tools - Google Earth
* Exceed (Circuit Tracking Database)
* M.S Windows 3.1, 95, NT 4.0, 97, 98, 00, XP and Vista
* UNIX
* Solaris (VC-1000 Network Management System)
* MATRIX Switch
* DISA Defense Connect Online
* DPAS
* AT&T DACSII System
* FaCIT 2.0 (Facility Circuit Information Tracking)
* MHS, MLA, DSA, MTA, PUA, MFI, ADUA.
* DC Configuration
* Remedy, Spectrum, Solar Winds







STEPHEN MINTEER



Rohrhoffer Str 40

Mannheim 68219

49152281121118
stephenminteer@yahoo.com

1 Clearance TS/SSBI



2 Work History



Field Representative, Central Texas College, Heidelberg, DE
May 2009 - Present

Counseled new students, instructors, and promoted Central
Texas College as a viable college option in
the USAG Heidelberg Military Community. Preformed duties of
Registrar and developed college level
degree programs for military and civilian students. Coordinated
college level courses and developed class
schedules for Military Units within the USAG Heidelberg.
Established strict guidelines to ensure policy
and procedures, and contract restraints were adhered to on a
daily bases.


Sr. Sales Associate, AAFES, Mannheim, DE
Dec 2008 - May 2009

Performed duties as Sr. Sales Associate in Power Zone Department
for the Mannheim Regional Exchange. Preformed duties SME on AAFES
Power Zone Products. Solved customer related problems, and answered
customer related questions to enhance sales and growth for AAFES.


RNOSC (Regional Network Operations Center) Network Controller
Jan 2007 - Jan 2008
Five Rivers, Inc Colorado Springs, Co Work Location Baghdad, Iraq
(Camp Victory)

Provided monitoring, upper- level troubleshooting and
notification of external facilities' local problems on
various Army WANs throughout the Greater Baghdad Area.
Responsible for various crypto loads and
knowledgeable use of crypto devices, and Tropo-Satellite Support
Radio (TSSR) and provide
communications support for several other Tech Control facilities
in the local Command'
Maintained Network Monitoring and Management Systems (Solar Winds,
Neuro Star (INMS), HP OPENVIEW, Spectrum. Track circuit actions,
which include processing and maintaining
Authorized Service Interruptions , Requests for Service,
Telecommunications
Service Orders, Network Tasking Orders and network diagrams on
various levels of
network architecture. RNOSC Facilities Control Officer duties
include transmission path
management to include coordination of troubleshooting efforts and
reporting of outages throughout the
world. Provide technical and operational support to users for
managing, monitoring and maintaining
situational awareness of networks and systems for the RNOSC.
Assist in preparing and presenting
networks and systems outage reports for various agencies in a
crisis response operational environment.
Assist in completing outage trend analysis reports and providing
operational status reporting to the
TNOSC relating to network operations, security needs to identify
terms of Information Assurance Performs level 3 assistance when
required with technical control facility or the Joint Network Control
Center Perform Level 1 troubleshooting on outages, circuit
degradations, or other events affecting networks and systems, Assigning
trouble tickets to the appropriate responsible unit. Enforce IA in
accordance with Army regulations, and provide initial reports on
suspicious activities in accordance with policies and procedures.
Duties assigned required a broad background in computer hardware and
software. A working knowledge of Windows 2000 and Windows Office.

DMS (Defense Message System) Directory Specialist
Jul 2000 - Dec 2006
CACI - Fed; DISA - Columbus, Ohio (RNOSC) Defense Supply Center


Coordinates with software vendors to identify and resolve software
deficiencies and recommend enhancements. Responsible for managing X.400
global routing databases on 80 servers, X.500 global directory databases
on 26 servers as well as administering the underlying UNIX operating
system. Ensure Global Directory data exchange and integrity to 500 +
Local Directory servers to include network connectivity, strong/simple
authentication and local server availability over Secure Internet
Protocol Router Network and Non-secure Internet Protocol Router Network
(SIPRNET / NIPRNET). Establishes and enforces guidelines for maintenance
of directory entries in accordance with DISA directives and the
validated detailed design. Create and manage that portion of the
Directory Information Tree that belongs to the DMS Regional Network
Operations and Security Center (RNOSC) to include access controls.
Monitors DMS directory activity, including, but not limited to, the use
of the directory sub-schemes, shadowing agreements, and the re-mastering
of directory sub-trees in support of various agencies in the (Army, AF,
Marine Corp, Navy and U.S. Gov Agencies. Resolves directory related
trouble tickets that have been opened by the DMS help desk. Takes
whatever actions are necessary to assessing the issue, forming
recommended course of action to protect (Networks) and ensure
availability of systems and applications required by the War fighter.
Posts certificates and Certificate Revocation Lists (CRL's) using the
integrated Administrative Directory User Agent (ADUA). Prepare and run
directory related information for DMS reports.



DMS (Defense Message System) Controller
Aug 1999 - Jul 2000
N.E.T. Federal ; DISA - Columbus, Ohio (RNOSC-C) Defense Supply
Center Columbus.
Provide technical expertise at the Defense Message System at the
Regional Network Operations and
Security Center, 24X7. Duties include monitoring, maintaining,
reporting and managing over 100 global
UNIX based backbone components on the Secure Internet Protocol
Router Network and Non-secure
Internet Protocol Router Network (SIPRNET / NIPRNET). Also,
responsible for fault isolation and
problem resolution of customer equipment related problems,
Firewall, Routers. Use of UNIX HP-UX
10.2. and 11.0 server for 800s and D220s and UNIX 10.2
workstations. Analyze X.400 message handling
and X. 500 directory service.. Perform analysis of DMS data,
traffic volume and speed of service
pertinent to the performance of the DMS in the RNOSC area of
responsibility including (DISA PAC and
DISA Europe). Run iptrace and Telnet Oracle Database MS SQL -
add/delete/modify data; import/export
tables. Validate site configuration to ensure compliance with
detailed design documentation. Perform
message trace actions; diagnose network connectivity and DMS
component problems utilizing Java scripts.
SSH, Enterprise View, Exceed, Utilize Remedy/TMS-D in support of
the (War Fighter).

DMS (Defense Message System) Controller
Feb 1999 - Aug 1999

N.E.T. Federal ; DISA EUR , (RNOSC-E) Vaihingen, Germany
Installs, configures, operates, and performs fault resolution for
the advanced, state-of-the-art, and
cryptographically secure US Military command, control, and
communications electronic messaging
hardware and software; (DMS) over Secure Internet Protocol Router
Network and Non-secure
Internet Protocol Router Network (SIPRNET / NIPRNET). .
Configures the network Management Work-
Station (MWS) Unix- based computer to monitor network components
and specifies the particular data,
reports, and other information to be collected for network
performance analysis and troubleshooting.
Create and manage message routing tables; create and manage
directory information trees; perform
electronic registration of various software and hardware
components that reside in DoD computers system
spread throughout Europe; and monitor , manage, and backup
critical DMS directory structures. Maintains
trouble Ticketing databases to document and track DMS hardware and
software problems in support of the
(Warfighter).

Data Communications Technician
Nov 1997 - Dec 1998

ITT/FSIC; Vaihingen, Germany
Responsible for various crypto loads and a working knowledge of Crypto
Devices used in the DSN Network. Provide and monitor circuit paths
for Secure and Non-secure SIPRNET / NIPRNET Networks. Installed,
configured, and performed fault management on cryptographic devices and
circuits. Maintained circuits interfacing MILNET-DISNET 1 entities
and subscribers ranging from commercial cable to satellite links.
Performed full level maintenance, operation and repair of digital
microwave radio systems, TDM/PCM multiplexers, data/voice modems, AT&T,
UNIX based DACSII DCT for circuit provisioning, alternate routing,
retrieval, restoral, removal, and changing, adding, or modifying circuit
parameters. Monitored and maintained systems, links, trunks and all
support ancillary subsystems. Collected status information, alarm data,
local and remote switch fault systems. Resolved hardware and software
problems reported. Complied outage trend analysis reports and provided
operational status reports to DISA Europe relating to network
operations, security needs to identify in terms of (IA) Information
Assurance. Preformed duties as the Information Security Officer which
included assist customers by providing technical consultation, formal
and informal training, aiding in the transfer of new technology into the
workplace, and helping the end-user access information on other computer
systems on their own terms with minimal ADP staff assistance. Aid in the
dissemination of technical information by assisting in developing and
maintaining on-line database clearinghouse services and bulletin boards,
actively supporting computer user groups. Researched, documents and
refers trouble reports to avoid duplication of effort and to provide the
fastest, most cost-effective solution.



1 Data Communications Technician
Mar 1997 - Nov 1997



GSI/CACI DISA-EUROPE; Vaihingen, Germany


Tested and evaluated U.S. Government telecommunications equipment
residing in DoD computers throughout Europe. Worked with U.S. military
users directly supported by the Defense Information Systems Agency
(DISA) to resolve hardware and software problems. Using specialized
test equipment, configured and troubleshot Channel Service Units, Data
Service Units, Router equipment (IPR), Encryption devices and other DoD
equipment. Prepared and modified data communications cables to interface
equipment to customized specifications. Insured the interoperability of
complex
Military Data Communication network devices. Configured, prepared, and
tested communications equipment for on-time installation at U.S.
specific sites. Facilitated installation to reduce the DISN
communication outages. Correlated analog and digital signals utilizing
various protocols and components. Prepared, configured Pair gain,
Codex, and Larscom modems. Installed and loaded cryptographic equipment:
KIV-7, KG-194 and KG-84 encryption device. Utilized Window based
applications (cc:Mail, Exchange, Word, Excel) on the DISA Local Area
Network.



2 Database Administrator Feb
1996 - Mar 1997

Household Credit Services; Salinas, CA
Evaluated the suitability of various database applications. Implemented
changes as required. Maintained several databases for Households
Nationwide Network. Evaluated systems consisting of Microsoft EXCEL and
UNIX databases. Aid in the dissemination of technical information by
assisting in developing and maintaining on-line database clearinghouse
services and bulletin boards, actively supporting computer user groups,
contributing to local technical newsletters. Perform tasks such as
installation and configuration of computer systems including peripheral
equipment; knowledge of software application management techniques



2


3 Education and Training



Security + Certification In - Progress
ITIL (Information Technology Infrastructure Library)
TMS (Ticket Management System v5.1) 10/2004
LMFS DMS 3.0. Training, 09/2002 (MHS-MWS)
TMS 4.0 08/2001
UNIX 1 and UNIX 2 05/2000
LMFS DMS Training, 04/2000 (MHS-DSA-PUA-MFI-BMTA-MLA-MWS)
Systems Administrator Course, 04/1999
Promina 800 Series MAP, 02/1999
Operations and Configuration, 02/1999
Cost Accounting Standards (CAS), 02/1999
Hardware and Software Applications, 09/1997
Installers Course, 04/1997


Basic Telecommunications Course, 03/1990



1


2 Software Applications


* Microsoft 2000, Microsoft XP, MS SQL Server 7.1, 2000, 2005
Database Servers
* Windows Media Center
* Microsoft - Outlook, Visio, SharePoint, Excel and Word
* Knowledge Management Systems (KM)

* DTTS (Trouble Ticket System)
*Lotus CC-Mail


* Geospatial Visualization Tools - Google Earth


* Exceed (Circuit Tracking Database)
* M.S Windows 3.1, 95, NT 4.0, 97, 98, 00, XP and Vista


* UNIX


* Solaris (VC-1000 Network Management System)
* MATRIX Switch
* DISA Defense Connect Online
* DPAS
* AT&T DACSII System
* FaCIT 2.0 (Facility Circuit Information Tracking)
* MHS, MLA, DSA, MTA, PUA, MFI, ADUA.
* DC Configuration
* Remedy, Spectrum, Solar Winds

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