Tammy Fendley - Ontario

Tammy Fendley
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About Tammy Fendley

Tammy Fendley is currently living in Ontario, and is interested in Retail.
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Tammy Fendley
228 Wembley Road
Oakville, Ontario
Home - (905) 337-8421
Email address -

Career Goal

An, organized, dedicated and goal oriented team player seeking a career in
Customer Service/ Sales/ Management, that will allow me to utilize my sales
oriented skills, professionalism and knowledge to promote individual
growth, while allowing me to make positive contributions to the
organization's productivity and wealth, in a retail sales environment.

Work experience:

10/2008 to 05/2009
Milton Toyota
Milton, Ontario

Financial Services Manager / Lease Renewal Manager

Accountable and responsible for all financing, leasing credit approvals on
new and pre- owned vehicle sales.
Established and maintained good working relationships with credit lending
institutions such as Toyota Financial Credit, TD Canada Trust, Royal Bank
of Canada, Bank of Montreal, to contribute to the overall success of
automotive sales.
Responsible for finalizing the sales process, by providing, customer's
valuable products to protect their new investment, such as life/ accident
and health insurance, extended manufacture warranties, environmental
Finalized all bank documentation for accuracy and preparation for the
delivery process.
Handled all licensing for title for new customers, fleet sales and
Built rapport and support of the sales team members, to promote the
Financial Services products, through training, targets and goal setting.
Maximized finance forecasting in conjunction with sales department
forecasting to achieve a desired percent of penetration and income

07/2007 to 09/2008
Oakville Honda
Oakville, Ontario

Financial Services Manager

Accountable for Automotive credit financing and leasing, (new and used) as
a representive on behalf of Honda Canada Financing, as well as other major
lending institutions, such as TD Canada Trust, Bank of Montreal, Royal Bank
of Canada, Bank of Nova Scotia and sob prime lenders, VFC, and Wells Fargo.

Finalized the sales process, by providing the services of life and accident
and health insurances, extended warranty protections, rust proofing,
interior and paint protections, safelease and after market accessories,
using proactive selling skills.
Reviewed customer's credit applications for complete information and
accuracy, matching customers to suitable financial sources to obtain
approvals for credit and followed up with customers, to congratulate them
and set up delivery date pickups of their new vehicle.
Ensured the process of all required documentation was complete and in place
for delivery such as, completion of service work orders for get ready,
licensing of title, lien searches for trades, accurate documentation for
lien payouts with cheque requisitions, insurance verifications.
Finalized last viewing of all required delivery paperwork, by checking bank
sales contracts for accuracy and insured completeness of all required
documentation required by customers, all signatures and monies were
collected and receded before General Sales Manager was assigned to sign off
on the delivery transaction.
Handled all lease buyouts and lease transfers and obtained a dealer
administration fee of $350.00.
Multi tasked in all area's to meet required deadlines and month end
Held staff meeting to train, coach, motivate and educate.

2003 to 2007
Towne Chevrolet Inc./ Oakville Chevrolet Ltd.
Oakville, Ontario

Financial Services Manager / Lease Portfolio Manager / Sales Representative

Held the role and responsibilities of the Financial Services Manager for
the dealership.
Maintained rapport and the relationships with financial lenders, such as
General Motors Acceptance Corporation, TD Canada Trust, Bank of Montreal,
Royal Bank of Canada, Bank of Nova Scotia and sub prime lenders, VFC, Wells
Fargo and the dealership's own in house leasing company.
Handled orphaned GMAC and in-house leasing clientele with phone follow-up,
letters with incentives and booked appointments to purchase a new or pre-
owned vehicle.
Achieved and maintained the highest level of customer service, by provided
and exceeding customer's expectations of a new vehicle purchase in a timely

1998 to 2003
Royal Pontiac Buick GMC Inc.
Mississauga, Ontario

Sales and Leasing Representative / Assistant Financial Services Manager

Sold an average of 100 to 120 new and pre-owned vehicles each year.
Gained experience in fleet sales.
I was capable of generating clientele through referral's with customer's,
at time of delivery, because of excellent customer experience and
Kept personal customer satisfaction survey's above industry averages.

1992 to 1998
Jenny Craig Weight loss Management
Woodbridge, Mississauga, Brampton, Ontario

Centre Director

Responsible for daily operations of generating revenue for the organization

Coaching and consulting clientele
Sales and customer service
Responsible for achieving quotas for centre
Customer service and retention
Training and motivating staff
Payroll hours
Inventory control
Bank deposits
Administrative paperwork
Hiring and recruiting

1986 to 1992
Home and Rural Appliances
Brampton, Ontario

Sales/ Customer Service Representative

Sales of major home appliances


. Professional appearance and excellent customer service skills.
. Result oriented in proactive selling in a retail sales environment
. Possess outstanding communication and interpersonal skills.
. Proven achievements in retail sales.
. Professional presentation and follow up expertise.
. Strong influencing closing skills in overcoming objections.
. Ability to manage one's own time, work style and self-development.
. Accuracy and detail oriented.
. A team player attitude with integrity, positive energy, work ethic and
. Ability to read and comprehend instructions and information.
. Strong supporter and motivator with colleagues.
. Team player.
. Dedicated and loyal.
. Motivated for success.
.Experienced with Reynolds and Reynolds software, ADP software, Quorum
software applications.
. Wye Management trained for Successful Professional Business Office
. Certificate of achievement from the Toronto Automotive Dealer's
Association for successfully being recognized as a customer service

References available upon request

Quick Profile Summary

Tammy Fendley
Name: Tammy Fendley
Location: Ontario,Canada

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