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Yogeswari Subramaniam and is interested in Call Centers, Financial Services.
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YOGESWARI A/P SUBRAMANIAM
NO A-6-13 PPR KERINCHI
LEMBAH PANTAI JALAN PANTAI PERMAI
PANTAI DALAM
59200 KUALA LUMPUR.
WILAYAH PERSEKUTUAN.
Tel (Home): 03 22409215
Tel (Hp): 017 3934239
E mail: yogi_scg@yahoo.com




PERSONAL PARTICULARS

NRIC NO : 830208 - 14 - 5122

AGE : 26 YEARS OLD

DATE & PLACE OF BIRTH : 8TH FEBRUARY 1983/ KUALA LUMPUR

RACE : INDIAN

RELIGION : HINDU

SEX : FEMALE

MARITAL STATUS : SINGLE

NATIONALITY : MALAYSIAN

HEALTH : EXCELLENT

HEIGTH & WEIGHT : 168CM/ 50 KG

HOBBIES : MUSIC, MOVIES, SHOPPING
















EDUCATIONAL BACKGROUND


2003 - 2006 UNIVERSITY COLLEGE OF TECHNOLOGY &
MANAGEMENT MALAYSIA.
(BACHELOR IN BIOMEDICINE - CGPA:
3.36)


2001 - 2002 SEKOLAH MENENGAH KEBANGSAAN LA SALLE,
PETALING JAYA.
(STPM- 1B,1C & 2D'S)


1999 - 2000 SEKOLAH MENENGAH KEBANGSAAN PEREMPUAN
TAMAN PETALING.
(SCIENCE STREAM - SPM - 5A'S &
4B'S)


1996 - 1998 SEKOLAH MENENGAH KEBANGSAAN PEREMPUAN
TAMAN PETALING.
(PMR - 7A'S)





SPECIAL SKILLS

COMPUTER LITERACY : MICROSOFT PACKAGE (WORD, EXCEL &
POWERPOINT)

LANGUAGE PROFICIENCY : ABLE TO SPEAK, WRITE AND READ WELL IN
BOTH ENGLISH AND
BAHASA MELAYU. CAN
ONLY CONVERSE IN
TAMIL FLUENTLY.

PERSONAL TRAITS : CONFIDENT, HARDWORKING AND ALWAYS
WILLING TO LEARN,
LOVE TRAVELING AS
WELL AS HAVE GOOD
COMMUNICATION
SKILLS.





















WORKING EXPERIENCE


OCBC BANK

COMPANY: E2 POWER (SUBSIDIARY OF OCBC BANK)

DURATION: AUGUST 2006 - PRESENT

POSITION : DUTY MANAGER (CUSTOMER SERVICE - BANKING)

JOB DESCRIPTION

. Responsible for ensuring that the customer receive an adequate level
of service or help with their question and concern.
. Responsible for providing excellent customer service in the areas of
handling of banking and transactions enquires.
. Requires working in a dynamic environment and developing strong
relationship with new and existing customer.
. Responsible for reconcile and resolve dispute accounts, liaise with
internal departments to resolve dispute as well as, to handle
customer's complaint effectively and provide proactive customer
service.
. As Duty Manger, to act as Point Of Reference, to handle and manage
customer's complaint and feedback and responsible for the service
level to maintained at the targeted level.


INDUSTRIAL TRAINING

COMPANY: KAJANG HOSPITAL

DURATION: MARCH 2006 - MAY 2006

POSITION: MEDICAL LABORATORY TECHNOLOGIST

JOB DESCRIPTION

. Able to perform ABO Blood Grouping, Cross matching, Antibody Screening
and Group, Screen and Hold Test (GSH).
. Able to conduct Glucose, Liver Function, Renal Profile, Bilirubin and
Micro albumin Test.
. Able to conduct streaking and culturing of microbes in Microbiology
laboratory.
. Able to perform Urine FEME, Urine Pregnancy Test, Veneral Disease
Research Laboratory (VDRL) and Blood Count Test.
. Assisted and participated in monitoring and operation of instruments,
analyzers and high - technology machine such as BACTEC 9040 System.
. Participated and assisted in Bone Marrow Aspiration, Tissue Grossing,
and Blood Donation Drive.





SHAKEY'S

COMPANY: SHAKEY'S MID VALLEY

DURATION: DECEMBER 2002 - DECEMBER 2003

POSITION : CUSTOMER SERVICE STAFF AND CASHIER

JOB DESCRIPTION

. Performed Customer Service
. Performed Cashiering
. Assisted and participated in maintenance


SUKYO FOOTWEAR

COMPANY : SUKYO FOOTWEAR SDN. BHD

DURATION: DECEMBER 2000 - FEBRUARY 2001

POSTION : PROMOTER


JOB DESCRIPTION

. Performed Customer Service
. Assisted and participated in promoting goods






ACTIVITIES


2001 - 2002 MEMBER OF FROM SIX SOCIETY, MEMBER OF
MATHS AND SCIENCE SOCIETY,
MEMBER OF PING
PONG CLUB AND B.O.D OF HINDU
SOCIETY.

2000 - 2001 MEMBER OF BADMINTON CLUB

1998 - 2000 LIBRARIAN, MEMBER OF CHI KUNG SOCIETY.

1996 - 1999 MEMBER OF VOLLEY BALL CLUB.



EXPECTED SALARY : RM3000 - 3500 (NEGOTIABLE)



REFERENCES


KUMARA MANGALAM
MANAGER
OCBC BANK (MALAYSIA) BERHAD,
3RD FLOOR, BLOCK 3506,
PRIMA AVENUE JALAN TEKNOKRAT 5,
CYBERJAYA 63000,
SELANGOR, MALAYSIA.
TEL: 02 03-83175646 /012 - 6978958

RUEBEN M.K. DANIEL
MANAGER
OCBC BANK (MALAYSIA) BERHAD,
3RD FLOOR, BLOCK 3506,
PRIMA AVENUE JALAN TEKNOKRAT 5,
CYBERJAYA 63000,
SELANGOR, MALAYSIA.
TEL: 02 03- 83175647 / 016 - 3445408

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