Brenda Wells - Illinois

Illinois

Call Centers, Insurance

BRENDA J. WELLS
7538 SO. SAINT LAWRENCE AVE, CHICAGO, IL 60619//CELL: (312)860-9449
EMAIL ADDRESS:

BWELLS45@SBCGLOBAL.NET

QUALIFICATION SUMMARY:
Effective communicator who demonstrates a strong commitment to
productivity and a person who believes
in strong work ethics. A strategic planner who works well with both
management and co-workers.

CAREER SUMMARY:

NORTHWEST INSURANCE NETWORK INC. CHICAGO, IL
DATA PROCESSOR/ENTRY
(02/02-PRESENT)
PROCESS ENDORSEMENTS:
. Making changes in computer requested by agents /or customers
regarding their policy information.
. Printing out changes to insurance carriers such as Apollo, Founders,
ASI, Universal, etc.
. **Clarifying and resolving questions regarding endorsements **
. **Other related duties: Pulling files and follow-up on
endorsements/answering phones
VERIFY COVERAGE FOR LIENHOLDERS/FINANCE COMPANIES:
. Confirming coverage to finance companies.
. Responding to letters from finance companies.
. Updating system with correct finance companies addresses and phone
numbers.
. Making sure agents/managements have updated finance companies
information.
PROCESS COMPLETED ENDORSEMENTS:
. Making sure, changes are correct on all endorsements.
. Mailing corrected endorsements to the insured and finance companies.

MARKET FACTS INCORPORATED.
ARLINGTON HTS, IL
ASSIST. PROJECT COORDINATOR/CODING COORDINATOR:
(10/89-06/01)
. Accurately coded simultaneous projects on computer utilizing MFI
software.
. Responsible for reviewing the accuracy of data, that was input into
the computer.
. Reviewed survey questionnaires and ensured proper coding and
responses

CRUM AND FORSTER INCORPORATED
Chicago, IL
CLAIMS ASSISTANT:
(07/87-06-89)
. Sorted and distributed mail
. Typed and routed correspondences
. Entered information in the system

EDUCATION:

SOUTHERN ILLINOIS UNIVERSITY
CARBONDALE, IL
BACHELOR OF SCIENCE IN MARKETING (1985)
LINCOLN COLLEGE
LINCOLN, IL
ASSOCIATE OF ARTS IN UNIVERSITY STUDIES (1982)

COMPUTER /OFFICE SKILLS:

*AS 400, Word, Excel, Word Processing, Alpha/Numeric data entry
(8000/kph)
*