Elliott Epps - Jamaica, New York

Manager/CEO

Jamaica, New York

Computer Hardware, Internet / IT

Resume of Elliott A. Epps

Salary Negotiable

Job Title: Information Technology

Objectives

To obtain a challenging technology-based career with a growing firm within the five boroughs of New York City.

Skills

More than ten years experience in the computer and information technology industry. Have excellent reputation with employers, customers and clients as competent, knowledgeable, and professional. Energetic, hard working, and highly motivated with advanced skills in computers and systems technology. Enjoy contributing to a team effort, can accept criticism, trusting, reliable, and productive.

Experience

|CSA, Inc., Brooklyn, NY 6/2005 - Present |Assistant IT Director|

Manage CSA's network infrastructure daily to ensure reliable and cost effective services. Provide consistent and uniform implementation of technology in the various departments.
Perform user account maintenance and maintain security policies for local and remote users. Customize and deploy new generation of computers and other network equipment. responsible for administration of network comprised of Microsoft Exchange 2007 mail server, Blackberry Enterprise server and Microsoft Windows 2003 server; supporting over 170 PCs and several Macintosh workstation end-users. Also, serve as Assistant Director of IT functions for the CSA Labor Union which represents the NY City Public School Principals, Assistant Principals and other Supervisors and Administrators that direct the operations of over 1,000 schools and another 400 Day Care Centers; over 170 PCs and several Macintosh workstation end-users. Establish a web-based helpdesk system to automate service request tracking, SLA management and knowledgebase to facilitate troubleshooting and resolve IT support issues quickly.

|Fusion Public Relations, New York, NY 7/2004 -|IT Network Director | |5/2005 | |

Consulting - IT Infrastructure application server maintenance and administration. Install, configure, upgrade and patch Windows 2000 operating environment. Perform user account maintenance and maintain security policy for local and remote users. Execute server backups and restores. Verify accuracy and perform disaster recovery procedures. Provide design scopes and recommend actions for new system upgrades. Monitor and support MS Exchange 2000 email environment.

|QSAC, Astoria, New York 8/2001 - 6/2004 |Network Administrator |

Placed in charge of entire QSAC computer network infrastructure. High level of support of NT 4.0, Windows 2000, and Citrix workstations at four sites. Performed QA testing of both hardware and software.

|AGOGEE TECHNOLOGY PARTNERS, Edison, NJ 7/2000 |Software Engineer | |- 8/2001 | |

Served as PC/LAN Systems Engineer and Quality Assurance Implementation Specialists. Built, installed and configured Windows Terminal Server running Citrix Metaframe. Used Norton Ghost to create build images of all systems scheduled for deployment and created software templates. Tested new software applications for stability under firm's operating environment to maximize cost per system life-cycle.

|CITIBANK, New York, NY 5/1999 - 4/2000 |Desktop Analyst |

Served as senior PC/LAN Desktop Analyst and Quality Assurance Specialists. Migrated trading floor users from Lotus Notes to Microsoft Exchange. Implemented Zen works to rollout applications while operating as Network and Connectivity Engineer and providing level 1, 2, and 3 helpdesk support. Team lead of thirty techs in Y2K compliance resolution, integration and service of multi-vendor hardware network. Saved thousands in compliancy fines and possible equipment damages (and increased client satisfaction) by conducting extensive testing followed with compliancy upgrades.

|Veterans Administration, New York, NY 2/1999 -|PC/LAN Systems Tech | |5/1999 | |

Consulting - Configured laptops for network connectivity on VA's Windows NT infrastructure 1,000 users via Novell Netware Client 32, TCP/IP, token ring, 10Base T, and DHCP protocols. Installation and configuration of MS Office software tools for VA users. Additional responsibilities included documenting and testing of software, including configuration of MS Outlook 98 to connect to Exchange mail services and hardware. Provided continuous support to LAN Administrator. Assisted with the implementation and day-to-day operations of LANs and WANs at the physical and network operating system level. Implemented and scheduled workstation/server backup procedures.

|Instinet Corporation, New York, NY 8/1997 - |Desktop Services | |2/1999 |Consultant |

Consulting - Lotus Notes system administration of user accounts. Performed NT Workstation 3.51 installations and maintenance. Installed and configured remote access via Dial-up Networking. Determined the appropriate course of action for common problems. Configured TCP/IP and gateway services for Novell NetWare. Installed and configured Network Client software. Resolved bottlenecks in systems to maximize their performance. Installed the company's standard and non-standard software. Provided PC Desktop Support services: Trading floor support of Market Data, Bloomberg, Reuters, and Broker Dealer apps. Also provided network connectivity support to trading floor and all other end-users.

|Sony Music Entertainment, New York, NY 9/1996 |PC/LAN Technician | |- 8/1997 | |

Consulting - Provided technical support to end users on LAN servers. Accountable for troubleshooting, maintenance and system repair. Position required thorough knowledge of computers.

|KPMG Peat Marwick LLP, New York, NY 10/1994 - |Software Technician | |9/1996 | |

Consulting - Interfaced with Help Desk on major software migration project. Responsibilities included upgrading memory in numerous IBM ThinkPad's. Installation and testing of standard company applications. Worked closely with users as part of a team effort to support their needs and to close service calls.

Education:

|USC-CALIFORNIA BUSINESS INSTITUTE, |1987 Graduate | |Los Angeles, CA | |

Bachelor's of Science/Computer Science

|HOLLYWOOD SCRIPTWRITING INSTITUTE, |1989 Graduate | |North Hollywood, CA | |

Associate's Degree/Creative Film Writing
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