Phillip M. Butler
6902 Russelfield Ln.
Houston, TX 77049
[email protected] (832) 533-5992
PROFILE
Store Manager with a career path in consumable hard and soft line products. Track record of consistently meeting and exceeding customer expectations and company goals. Core competencies include customer relations, employee supervision, training, operations, sales promotions, and P&L accountability.
SUMMARY OF QUALIFICATIONS
A high-energy, self-motivated, self-starter with the ability to develop and establish an efficient, highly productive work force.
Worked diligently from parking lot attendant position to store management.
Expertise in staffing, training, motivation and evaluation of personnel to assure adherence to quality service, product specifications, and customer satisfaction.
Obtained over 16 years of experience and the capacity to adopt new concepts with due responsibilities.
Acquired experienced in developing and directing individual as well as associate staffs.
Proven sound knowledge of sales projections, budgets, cost-control systems and standardized procedures designed for stable operations and bottom-line profits.
PROFESSIONAL EXPERIENCE
Home Depot 1993-2009
Store Manager
Manage total store day-to-day level operations, including staff hiring, training, evaluation and work schedules.
Coordinate inventory control of $7 million, receiving; merchandising and store maintenance.
Commissioned 49% of annual income for 2008.
Surpluses in store budgeted revenue by 16% and net operations profit by 12%.
Established sales goals, managed budgets and devised sales forecasts. Due to 6 months being over budget, store associates earned a $63,800 bonus split.
Maximized sales and profitability of assigned areas through execution of company programs.
Interviewed, hired, trained, mentored, coached and evaluated performance of over 140 associates.
Responsible for personnel management, merchandise selection and presentation and store operations.
Worked with store managers to ensure merchandise changes aligned with sales patterns.
Ensured excellence in customer service and resolved all problems at the store level.
Lot Attendant - 6 months
Shipping Receiving/ Stocker - 2 years
Store Sales Associate 2 years
Dept Manager / Area Manager - 4 years
Assistant Manager - 5 years
Store Manager - 1 year
ACCOMPLISMENTS AND SELF ENRICHMENT
Employee of the Year 1997
Leadership Essentials, Self Representation, Maximizing Individual &Team Performance, Performance Management, Building High Performance Team, Execution, Associate Retention, Diversity and Inclusion, Sustaining Idenity, Speech Works, Ethics, Government Compliance, Hiring the Best, Making Decisions, Accelerate Store Performance, Productive Dialogue, Customer Experience, Loss Prevention Basis, Handling Hazardous Material, Safe Work Place, Conflict Resolution, Time Management,
Business Conduct, Performance Improvement Process, Writing and Delivering Effective, Performance Appraisals
EDUCATION
M.B Smiley High School Diploma 1992
Honors Society, Cum Laude, V.O.T.C., CVAE CO-OP
Some College - TSU
COMPUTER SKILLS
MS Word, Excel