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Kiran Babu Kona
3-665/6/1, Panjagutta
Contact (: 99665 46828
Email: kiranbabu2@gmail.com


OBJECTIVE:
To obtain a position where I can maximize my multilayer of effective
working relationships, quality assurance, customer service and a successful
track record, wherein I can use my analytical and interacting skills in the
awareness and the development of the organisational tasks.


KEY SKILLS:

MANAGED HELP DESK SERVICES - This includes answering help desk tickets
through online and documenting reports from service calls and service
mails.

COMMUNICATION - Deals with customers at all levels via telephone and email,
to ensure successful communication via actively listening and resolving
issues.

PROBLEM SOLVING - Resolves in-depth queries in a methodical manner
independently and with internal tracking tool to find appropriate
resolutions with high level of quality deliverance.

TEAM PLAYER - Enjoys sharing knowledge and encouraging development of
others to achieve specific team and Individual goals.

PLANNING AND ORGANIZING - Refined planning and organizational skills that
balance work, team support and individual responsibilities in a timely and
professional manner.

QUALITY LEVELS - Managing the sales files, handling Verifications and
uploading the files to the client, ensuring the complete business process
runs in an assigned way.



EXPERIENCE:

> Working as a Senior Support Executive for MYVIDEOTALK TECH LTD.,
Hyderabad from June 2009 till date

> Worked as a Senior Customer Service Representative (CSR) for Swift
Solutions Pvt., Ltd., Hyderabad from Feb 2007 to June 2009.





EDUCATION:

> M.A (Eng.,Litt,) from NAGARJUNA UNIVERSITY in the year 2008

> B.A (Eng.,Litt,) from Dr.B.R.A.O UNIVERSITY in the year 2006


PROFESSIONAL PROFILE:
COMPANY - MyVideoTalk Technologies Pvt. Ltd.
MyVideoTalk was founded on April 30, 2004 as a new division of a
successful, established company called Team Effort International. This is
an Internet based business with management offices located in Northern
California, USA.
MyVideoTalk\'s innovative communications technologies includes live video
web meetings, email video messaging, website video streaming, video web
calling along with customizable streaming video solutions for the
individual, small business, as well as enterprise markets.


Roles and Responsibilities:

. We will be responsible for tracking the computer system generated
orders every day globally.

. We take care of all the administration, order processing, customer
support and payment tracking allowing our marketing network to simply
focus on demonstrating our solutions to the end user

. We will be verifying the orders from Pay Pal, Wire Transfers, Western
Union and CC payments and finalize the order confirmation and deliver
the technology to the end users

. Ensure prompt help desk service 24*7 to our global customers, which
include dealing with the queries and provide support through mail from
our Internal Support Tracking tool.


COMPANY - Swift Solutions Pvt. Ltd.

Swift Solutions is a global provider of personalized customer relationship
management services for the world\'s premier organizations includes Verizon,
T-Mobile, Sprint etc. Swift Solutions works as an out bound voiced based
call center, which delivers leads to the service providers in U.S and
Canada through marketing the clients\' products and services.


Roles and Responsibilities:

. We ensure to provide Customer service as the provision of service to
customers before, during and after a purchase through outbound calling
to US.

. Customer service is an integral part of our job, which includes
delivering the services at its best and presenting the clients
proposal to make the listener turn to be a customer.

. The practice of customer services presented on the floor creating a
sales environment with targets and quality oriented.

. Ensure to get regular feedback in regards to the sales and transfers.




PERSONAL INFORMATION:


NAME : KIRAN BABU KONA

DATE OF BIRTH : 17-07-1983

LANGUAGES KNOWN : ENGLISH, TELUGU and HINDI

MAIL ID : kiranbabu2@gmail.com

CONTACT NO : 91-9966546828

CURRENT LOCATION : HYDERABAD




DECLARATION:


I hereby declare the above furnished information is true to the best of my
knowledge.



Place:

Date:
(kiran babu)

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ronald joe borela
Name: Ronald Joe Borela
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