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Tina Suryawanshi - Mumbai, India

Tina Suryawanshi
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About Tina Suryawanshi

Tina+Suryawanshi
Tina Suryawanshi is currently living in Mumbai, India, working as an Insurance in "Reliance Life Insurance" and is interested in Insurance.
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Job Title

Insurance

Company

Location

Mumbai, India

Categories of Interest

Insurance

My Interests

I am looking out for a job in Back Office Operations in Insurance Cnompany

Join Date

Tina Suryawanshi has joined on Apr 29, 2009

Resume

Tina Rohan Suryawanshi
N.N.P, Plot No. 5-1, Bldg no. 13C/5
1st Floor, Gen. A.K.Vaidya Marg
Goregaon East Cell No. 9833879719 /
9892712258
Mumbai - 400 065 Email Id:
tina.suryawanshi@gmail.com






Career Objective :


A position where by applying my experience & knowledge, I can
contribute for the progress of the company and can grow with it.

Strength :


> Team spirit, positive thinking, leadership qualities, analytical
mind, well organized.
> Ability to handle pressure situations, commitment to deadlines,
supervisory ability.
> Ability to maintain good relations with sub-ordinates and
clients.

Work Experience :


1. Company Name : Reliance Life Insurance Co. Ltd. Location :
Mumbai


Industry : Insurance
Department : Branch Operations
Designation : Senior Executive
Duration : 15th March '07 till date.
Job profile :


At Branch:


> Resolving Queries of Sales Manager, Advisors, Walk-in Customers,
Premium Receipting, Processing Claims.


> Underwriting the Proposal forms of the customer (i.e. scrutinizing
the forms) and approving for issuance of policy (As per AML KYC
Guidelines)


> Issuing the policy by creating client and contract.
> Scheduling Exam for the advisors.









> Handling Escalated complaints by coordinating with department &
underwriters.

> Preparing daily MIS, handing Pre-Issuance & Post Issuance Queries.

> Maintaining Leave data and Attendance on daily basis.


At Head Office :


> Solving all queries directed from branches all over India.


> It includes working on RCRM (Reliance Customer Relationship
Management) system.

> Co-ordinating with various departments in resolving issues &
handling calls from Branches.

> Handling MIS, Leave data for whole team.
We serve as a point of contact for Branches in course of the policy
issuance, right from the time a proposal is logged in till the policy
document gets dispatched to the Customer.

2. Company Name : ICICI Bank Ltd. - BKC Location : Mumbai


Industry : Banking
Department : Escalation Department
Designation : Senior Executive
Duration : March 2004 till September 2006
Job profile :




At Corporate Office:

> Handling escalated complaints received at Senior Management.
> Doing Web-Site Analysis for all the complaints received online.
> Finding blogs on all the sites. Analysis on spam/ phishing mails.
> Doing Root Cause Analysis for escalated complaints on all loans &
resolving the same.


> Doing Audits on Resolved & Pending Complaints on a weekly basis.
> Handling Escalation Team in absence of the Team Manager.








At Phone Banking:


> Handling customer queries & complaints pertaining to credit card via E-
mail.


> Co-ordinating with different business units for resolution of
complaints.


> To achieve monthly targets.

> Handling MIS for whole team.

> Back -up for team leader for handling escalations.

3. Company Name : Microwave Communications Ltd (Page Link), Mumbai


Industry : Pagelink
Department : In Bound Team (Plugin)
Designation : Customer Care Executive
Duration : September 2003 to February 2004
Job profile :


> Handling customer queries & complaints pertaining to products of the
company.


> Preparing daily report of all pending & resolved complaints &
presenting before management on daily basis.

> Co-ordination for arrangements of product demonstrations as per
Customer requests


Educational Qualification:


> Passed S.S.C. in the year 1996 From Mumbai University and secured 52%

> Passed H.S.C. in the year 1998 From Mumbai University and secured 49%


> Passed B.Sc (Chemistry) in the year 2002 From Mumbai University and
secured 63%


Computer Proficiency :


> Operating systems :Dos, Windows (2000)
> Application Packages :Ms Office (Ms-Word, Ms-
Excel, PowerPoint),




Basic Knowledge of D.T.P. & Internet. & Typing
speed 40 W.P.M.



Personal details :


> Date Of Birth : 14th Oct 1980
> Martial Status : Married.
> Language
Proficiency : English, Hindi, Marathi & Gujarati
> Interest : Traveling, Listening Music, Net Surfing.
> References : Available On Request.












Yours truly,


Tina Rohan Suryawanshi


Date :


Place : Mumbai
[pic]

Quick Profile Summary

Tina Suryawanshi
Name: Tina Suryawanshi
Link: http://www.salespider.com/p-6858993/tina-suryawanshi
Location: Mumbai,India
Job Title: Insurance
Company: Reliance Life Insurance

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