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Creshenda McCaskill - Decatur, Georgia

Creshenda McCaskill
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About Creshenda Mccaskill

Creshenda+McCaskill
Creshenda Mccaskill is currently living in Decatur, Georgia, working as an Owner in "Shenda Savings and Loans" and is interested in Advertising & Media, HospitalityTravel, Marketing, Services.
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Job Title

Owner

Company

Location

Decatur, Georgia

Categories of Interest

Advertising & Media, HospitalityTravel, Marketing, Services

My Interests

I am looking to network and I am very interested in positions that allow me to interact with the public (such as flight attendant). I currently work from home with my company and I am getting stir crazy!

Join Date

Creshenda McCaskill has joined on Apr 27, 2009

Resume

CRESHENDA McCASKILL
3721 Riverside Pkwy (404)
328-0500 home
Decatur, GA 30034
(404) 376-2779 cell
creshenda@hotmail.com
1-800-
Georgia work

SUMMARY OF SKILLS
Microsoft Office Accounting 1, 2, 3 Quick books
Payroll
A/P A/R
PeopleSoft Database (Inventory and Project Management) with a working
knowledge of PeopleSoft Financials
Team Building - Principles of the 7 Habits of Highly Effective People,
Human Resource and Financial Solutions, The Art of Communication, Obstacles
to Communication, Who Moved my Cheese, Conflict Management for Women, and
The Art of Exceptional Customer Service

EDUCATION
Walden University
Master of Business Administration, Learning/Knowledge Management
Specialization February 2008

Florida A&M University - Tallahassee, FL

BS-Business Economics

Dekalb Technical College - Certificate of Accounting


EXPERIENCE

GOVERNOR'S OFFICE OF CUSTOMER SERVICE (07/07 -
present)
Customer Service Representative 2
Proficient in the use of internet technology to research and resolve
customer issues and concerns
Receive and resolve complex inquiries and requests for general information
regarding the State Portal
Resolve more complex customer inquiries using documentation , knowledge
bases, and IT systems
Responsible for state level directory updates and additions through
TeamGeorgia and CRM
May act as a resource within the Help desk for training and coaching other
agents

GEORGIA TECHNOLOGY AUTHORITY (06/02 - 06/07)
Constituent Specialist 1
Proficient in the use of internet technology to research and resolve
customer issues and concerns
Receive and resolve complex inquiries and requests for general information
regarding the State Portal
Resolve more complex customer inquiries using documentation , knowledge
bases, and IT systems
Responsible for state level directory updates and additions through
TeamGeorgia
May act as a resource within the Help desk for training and coaching other
agents

GEORGIA TECHNOLOGY AUTHORITY/DOAS (12/97 -06/02)
Account Manager
Served as liaison between customer agencies and GTA to provide technical
solutions to meet user needs
Participated in the development and review of planning documents,
proposals, and service agreements
Made sales of GTA products and services to state agencies
Stayed abreast of legislation, regulations, changes in technology, and
other issues affecting customers
Generated sales orders for the disconnection/installation of circuits,
routers, and frame relays
Built and managed a collaborative relationship with agency customers which
included customer support and education
Lead virtual teams within GTA to address customer issues

HOME DEPOT (03/03-present)
Cashier/Customer Service Representative
Greet customers who enter the store
Ring sales, issue receipts, refunds, credits and change due to customers
Process payments made at the register
Answer routine questions and complaints

H & R BLOCK (08/01-04/04)

Income Tax Professional (Part-time Seasonal)
Use training and knowledge to prepare income taxes and provide financial
advice

UNIQUE TEMPORARY STAFFING SVCS. (08/96-
12/97)
Account Manager
Processed payroll information, distributed payroll checks, and maintained
leave record
Planned and conducted various recruiting assignments
Evaluated qualifications, coordinated/conducted applicable testing and
reference verification
Provided support in the planning, coordination, and implementation of
employment practices

INTERNAL REVENUE SERVICE
(01/95-08/96)
Receipt and Control Agent (Full-time Seasonal)
Posted cash payments, maintained all reports, data entry
Sorted, photocopied, grouped and numbered tax documents
Reference Kindly Available Upon Request

Quick Profile Summary

Creshenda McCaskill
Name: Creshenda McCaskill
Link: http://www.salespider.com/p-6851813/creshenda-mccaskill
Location: Decatur,Georgia,United States
Job Title: Owner
Company: Shenda Savings and Loans

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