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R C - Toronto, Ontario

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About R C

R+C
R C is currently living in Toronto, Ontario, and is interested in Affiliate Program, Call Centers, Communications, Computer Hardware, Electronics, Home Based Biz, Internet / IT, Software & Services, Telecommunications, Work from Home.
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Location

Toronto, Ontario

Categories of Interest

Affiliate Program, Call Centers, Communications, Computer Hardware, Electronics, Home Based Biz, Internet / IT, Software & Services, Telecommunications, Work from Home

My Interests

Technical Support Rep / Help Desk Analyst - jobs Inbound Customer Service/Care Rep - Client Contact Agent - jobs Inbound Call Centre - jobs Government / Public Service - jobs ---- Websites / Blogs - development - design ... (HTML) ---- Sports: Basketball, Soccer, Table Tennis, Mixed Martial Arts (MMA), etc ---- Online tools/activities/events - Internet apps/trends Get Paid to do online Surveys Get Paid to Surf Get Paid to read Email Get Paid to Click Ads Get paid to play Games, etc freeoogle.com / freeoogle.info --- More coming soon! :)

Join Date

R C has joined on Apr 20, 2009

Company Size

selectme

Resume

Toronto, ON
mapster_101@yahoo.ca

OBJECTIVE To obtain a Technical Support or Customer Service position
within the Telecommunications / Computers or Call Centre industry.

SUMMARY OF QUALIFICATIONS
. Excellent customer service/support, interpersonal and
communication skills
. Proficiency with Microsoft Office (Excel, Word,
PowerPoint, Outlook) and other software applications,
hardware, troubleshooting and computer skills
. Proficiency with Mac OS, iPhone, iPod, iTunes & other
Apple/Mac products along with mobile networks, cellular
& wireless connections
. Good working knowledge of web design, html, visual basic
& other programming languages, up-to-date with latest
technologies
. Excellent verbal / written communication skills &
mathematical skills
. Computer Keyboarding/typing, data-entry proficiency with
accuracy/speed
. Proven ability to build & foster working relationships
with functional units
. Excellent professional phone mannerisms and ability to
complete quotas
. Proven ability to work with minimal supervision and the
ability to meet aggressive deadlines with multiple
priorities
. Proficient in providing technical support & working in
collaborative teams
. Proficient in conducting surveys and opinion polls using
various methods


COMPUTER SKILLS
. Excellent working knowledge and hands-on experience with
desktop and laptop computers (PC/Mac) - (hardware and
software) & portable devices
. Programming Languages - OOT - Object Oriented Turing, Microsoft Visual
Basic, Java, HTML/Websites-Blogs design, Domains/Web Hosting
. Support and troubleshooting knowledge and experience
with Windows Operating System 98/2000/NT/XP/Vista & Mac
OS X, iPhone, iTunes, etc
. Various Software Applications and Network experience: LAN/WAN, Small
Network setup, Internet, FTP, Adobe Flash, Dreamweaver, Adobe Acrobat/
Photoshop, Microsoft Office (Excel, Word, PowerPoint, Outlook), more
. Proficient in data entry/typing at well over 60 WPM, or
over 12,000 KSPH

EXPERIENCE Technical Support Representative for Volt Services-VMC Inc. (Apple)
August 2008-Feb 2009 VMC delivers project-based technology services using
project management methods & highly scalable staffing &
facility resources. VMC works closely with Volt Services
Group to leverage experienced technical staff to quickly
mobilize teams that provide customized technology services.
VMC provides exceptional value to companies in product
development, IT services, & customer contact.
. Helped clients resolve technical concerns/issues &
answered questions about leading-edge Apple/Mac products
- iPhone Original & 3G, iPod, etc
. Answered and logged 100% of incoming calls on the GCRM
software
. Maintained and contributed to service level targets by
providing prompt, efficient, effective and courteous
handling of incoming calls
. Achieved high quality technical & customer satisfaction
scores through excellent knowledge and ability to
listen, and resolve questions in a timely & professional
manner, proven track record
. Used in-depth problem solving skills in order to resolve
customer technical issues & accomplished multiple tasks
simultaneously using thorough knowledge of the Apple OS,
iPod, iPhone, cellular & wireless connections


2002-2008 Market Research Interviewer for IPSOS-Direct (Cantrak
Research) - department of IPSOS-Reid Inc.
Global market research company dealing with consumer
opinions on variety of products, services, politics,
current affairs & advertising, 3rd largest Global survey-
based research firm. Toronto based call center - offices in
over 40 countries, conducting over 6 million surveys
annually in over 100 countries.
. Learned research methods and used customer service and
marketing skills to conduct telephone market research
surveys and polls in various countries
. Learned and used professional phone manners and call
center guidelines
. Met and surpassed daily and weekly quotas and goals for
team & call center
. Professional, positive and motivated attitude, led to
excellent productivity
. Kept quality of market research above expectations &
standard of company
. Learned and implemented various call center protocols &
industry standards
. Dealt with respondents/customers complaints, criticisms
& suggestions
. Provided constructive feedback to team leaders,
supervisors and managers

2001 Inside Sales/Customer Service - Tele-Reservationist for
GEO Holidays Inc.
Holidays and vacations marketing and booking company,
dealing with inbound/ outbound marketing, sales, order
taking, and booking - Discount Vacations firm
. Used customer service and marketing skills to reserve
vacations with customers and took orders, booked
specified events/conferences
. Learned and used professional phone manners and call
center guidelines
. Completed daily/weekly goals & quotas and made discount
vacation sales
. Dealt with marketing, sales, promotion & distribution of
company products
. Dealt with customers' complaints & suggestions, used
problem-solving, analytical, technical, inter-personal
and social skills to manage/solve issues

1999 Newspaper Carrier for Toronto Sun - Delivery & Collection
. Met customers, managed quality issues and took in
orders, bookings
. Handled complaints, suggestions, advice and improvement
issues
. Delivered papers and collected payments, weekly and
monthly basis
. Provided direct help to the regional director and
manager of Toronto Sun
. Assisted in improving customer service and addressed
various issues

EDUCATION University of Toronto - Scarborough campus (UTSC) -
Bachelors Degree
2004-2009 Final Year of International Development Studies (IDS) &
Political Science, B.A (Honors) -Double Major program
(undergraduate) - In progress (online courses)
Special courses: Economics, Calculus, Computer Science,
Psychology, Environment Science/Hazards, Management,
Astronomy, Arabic

ACADEMIC ACHIEVEMENTS
. Received high merit academic scholarship from UofT and
OSAP (Queen Elizabeth scholarship - university entrance)
. Made honor roll in all 4 years of High School, received
scholar bars (Gr. 9-12 Awards) - average over 85%
throughout academic years
. Receiver of highest marks in Business, Management and
Information Technology courses along with Pfizer
monetary award - Gr.12 Graduation.

. Languages - Spoken & Understood: English, Bangla (Bengali),
Hindi/Urdu

REFERENCES Available upon request.

Quick Profile Summary

R C
Name: R C
Link: http://www.salespider.com/p-6827313/r-c
Location: Toronto,Ontario,Canada

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