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About Chermaine Baquir

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Chermaine Baquir and is interested in Telecommunications.
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Location

Categories of Interest

Telecommunications

Company Size

1000+

Resume

Chermaine M. Santos-Baquir
Lot 20 Block 4 Finland St. Greenheights Subd. Marikina City
Philippines
Contact Numbers: 09285212370 / 941-6669
e-mail address : zhane310@yahoo.com


WORK EXPERIENCE:

Rice Retalier NFA National Food Authority - June 2008-Present
Sell rice in small quantities directly to the ultimate consumer
Was responsible for meeting outlined production goals and targets
Ability to work independently with high-degree of discipline, stress, and
time management

Customer Service Representative, AIG- Business Processing Services, Inc.
(AIG-American General) March 2003 - March 2006
Maintains the client account - AIG AMERICAN GENERAL
Manage identification, documentation, and analysis of customer and client
process issues.
Provide direct leadership, guidance, and support to ensure the creation
of a positive work atmosphere and team spirit. Address agent needs and
concerns, performance, motivation issues, and conflicts.
Serve as the next escalation level for client-specific issues on the
floor
Served as mentor and coach to the reps and acted as first point of
escalation for client-specific issues. Served as back - up point of
escalation when Subject Matter Experts are unavailable
Developed a complete understanding of the client's business
model,policies and procedures as they relate to American General's support
of the client's customers
Provided comprehensive and quality customer care at all times
Provided accurate responses to customer queries
Applied technical knowledge and procedures when servicing customers
Was responsible for meeting outlined production goals and targets

Collection Officer, CITIBANK June 2004-November 2004
Provided accurate responses to customer queries
Applied technical knowledge and procedures when servicing customers
Was responsible for meeting outlined production goals and targets

SUMMARY OF QUALIFICATIONS

CALL CENTER REPRESENTATIVE
. Worked as a Call Center Representative providing technical support
to the world's biggest domain name company.
. Comprehensive experience in team management.
. Adept in communicating with a foreign-based client.
. Has been immersed in top-level customer service.
. Has overseen individual and group development plans.
. Training and mentoring experience.
. Was part of the management team that saved an entire account. Due
to the said event, the team was chosen as sole outsource provider for the
client (over other outsourcers).


MEDICAL TRANSCRIPTIONIST
Above-average knowledge of English punctuation and grammar.
Excellent auditory skills, allowing the transcriptionist to interpret
sounds almost simultaneously with keyboarding
Advanced proofreading and editing skills along with excellent referencing
skill ensuring accuracy of transcribed material
Versatility in use of transcription equipment, computers, and internet.
Ability to work independently with high-degree of discipline, stress, and
time management

EDUCATIONAL QUALIFICATION:
Bachelor of Arts and Letters Major in Legal Management -
University of Santo Thomas 2002

TECHNICAL SKILLS:
Operating Systems
Windows 95/98/2000Other Skills
Knowledgeable in Microsoft Office Applications
* Knowledgeable in AAMT Book of Styles

Trainings and Seminars Attended
* IELTS: May 2006
* MTC (Medical Transcription Course) September 2006 - March 2007
Coaching for English Communication skills (December 2005)
Supervising in the Inbound Call Center (December 2005)
Coaching for Success and Improvement (January 2005)
Performance Management Training (September 2004)
American General Customer Service and Insurance Training - Dallas, TX US
(May-July 2004

Quick Profile Summary

Chermaine Baquir
Name: Chermaine Baquir
Link: http://www.salespider.com/p-6767641/chermaine-baquir
Location:

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Chermaine Baquir
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