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Shelley Stratton is currently living in Ontario,.
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Shelley Stratton
108 Ocean Ridge Drive
h -905-216-8079/c- 647-291-1965
Brampton, Ontario L6R 3M1




PROFILE
. Enthusiastic, Motivated, Very Organized, Tenacious and Very Creative,
grasp new methods quickly
. Intermediate Computer Skills ie: Word, Excel, Outlook - typing speed, 68
wpm
. Basic Computer Skills ie: Power Point, Access, Accounting Program
. easy learn on all other computer software
.
. Extensive Experience with Customer Service, Return Authorization
procedures, Allowance/ Claim procedures
. Extensive experience with Manufacturers and Leon's Extended Warranty
program
. Solid Reception skills working with either front counter or telephone
customers
. WSIB Trained
. Workplace Health and Safety Certified



WORK EXPERIENCE
Executive Assistant to President
Ameri-Connect Freight Services
. July 2008 - September 2008
. Reception duties - included answering phone, office supplies, mail,
office maintenance, meeting co-ordination, teleconferences, travel
plans
. Co-Ordinate Special Projects - Canada Wide encompassing all time zones
across Country
- ie: Para Paints Store Display replacement East Coast
- ie: Starbucks Stores - Espresso Machine replacement West Coast
- ie: Blockbuster Stores - Blue Ray display install - Canada Wide
in all projects mentioned above I provided or co-ordinated the
route, accommodations, trucks if required, equipment needed, intel that
was necessary, as well as all administration in order to report back to
client
. Inside Sales - following up with present clients to ensure satisfaction
and arranging meetings when more follow up was required
. Newsletter - monthly basis, sent out to all clients and staff
. Website updates

Customer Service Representative
Sportsphere - Toronto (Sports International)- temporary
- February 2008 - May 2008

. Data Entry - entering customers orders into Access Program
. Preparing quotes as requested by sales team
. Reception duties - answering telephone
. Taking care of walk in clients/orders
. Update and follow through of orders - ensuring all requests met, ie:
sponsors, colours, sizes, teams, equipment, etc
. Advising Clients of COD amounts and shipping dates
. Other duties as necessary




Service Co-Ordinator/ Office Support
Leon's Furniture - Owen Sound (Beattie Home Furnishings Ltd)
January 2005 - January 2008

. Handled after Sales Customer Service calls in conjunction with Service
Advisor
. RA requests/ Allowances/ Claims/ Charge back's to manufactures
. Arranged Repair Service for in Manufacturers Warranty Claims
. Prepared exchange/ allowance sales bill when necessary
. Created plan with Warehouse Manager New Return Procedures for quicker
processing
. Co-Ordinate repairs with Leon's Extended Warranty
. Arrange Service Advisors on road Calendar
. Worked with Warehouse Manager to prepare in house training for on the
road Service Repairs - attended Warehouse meeting weekly
. Worked with Sales Staff as far as potential after sale problems. Advising
of issues with current customers,
co-ordinating re selections if necessary - attending Sales Meeting on
weekly basis
. Reception duties
. Processing of daily paperwork
. Ticketing & Disbursements to Citi Financial and Wells Fargo
. Tracking damage statistics and submitting claims requests
Other duties as necessary


Administrator
Talisman Resort - Kids Klub - Kimberley
December 2003 - March 2004 (seasonal)

Welfab Industrial - Meaford
Office Administrator (family business)
April 1997 - 2002
. reception - all office duties, mail, banking, advertising
materials
. purchasing materials
. minimal AR/AP
. deliveries to customer
. some sales
. shop worker - reading blue prints, cutting materials, drilling,
assembly
. other duties as required.

TRAINING
Customer Service Workshop
One day workshop with Tammy Gigolopolous (Leons Customer Service)
Leon's Furniture - Weston - September 2005
. focusing on - how to deal with difficult customers
. how to follow up with technicians that are slow, tardy, inefficient
. dealing with Manufacturers

Web Page Design
4 day course
Georgian College Owen Sound - May 2002

WORK EXPERIENCE - VOLUNTEER

Ontario Association of Agricultural Societies (O.A.A.S.) - 1997 - 2005
Past President Homecraft O.A.A.S - 2004
President Homecraft O.A.A.S - 2003 (youngest to date)
. Prepared Canadian Association of Fairs & Exhibitions Annual
Report of O.A.A.S 2003
(350 - 500 delegates)
1st Vice President O.A.A.S. - 2002
. Initiated Community Service Challenge - recognized by Canadian
Living Magazine Nov. 2003
2nd Vice President O.A.A.S - 2001
O.A.A.S Hiring Committee for new Secretary (chairperson) 2002
for new Treasurer 2001
District 10 (Grey & Bruce Counties) Homecraft Director (OAAS) 1999-
2001
District 10 (Grey & Bruce Counties) Associate Homecraft Director
(OAAS) 1997 - 1999
Designed Partnership Program plan with Chairperson for OAAS 2001
Education video for OAAS launched Feb. 2003 - funding provided by
Trillium Foundation
Web Page design and update for OAAS 2002
Graphic Designer for OAAS publications 2001 - 2004
Prepared C.A.F.E. Annual Report for President of OAAS 2001
Prepared and Presented Annual Ontario Fairs Report 2003 (1200 - 1500
delegates @ Royal York Hotel)
Prepared and Presented Annual Youth Report to Ontario Fairs 2001
(1200 - 1500 delegates @ Royal York Hotel)
Chair of Provincial 60% Whole Wheat Bread Competition

Rocklyn Agricultural Society
Past President 2002
Director 1997 - 2005

Secondary School Community Council Chair - Georgian Bay Secondary School -
2001 - 2005
& Facilitator - Rainbows Program 2003 & 2004
-----------------------
Enthusiastic Motivated Organized
Tenacious Creative

Quick Profile Summary

Shelley Stratton
Name: Shelley Stratton
Link: http://www.salespider.com/p-6656543/shelley-stratton
Location: Ontario,Canada

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