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CYNTHIA phillips - MISSISSAUGA, Ontario

CYNTHIA phillips
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About Cynthia Phillips

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Cynthia Phillips is currently living in MISSISSAUGA, Ontario, working as a CUSTOMER SERVICE and is interested in Health & Beauty.
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Job Title

CUSTOMER SERVICE

Location

MISSISSAUGA, Ontario

Categories of Interest

Health & Beauty

Company Size

selectme

Resume

CYNTHIA PHILLIPS
14 Reid Drive
Mississauga, ON L5M-2A8
905-813-3083 phillipsc@sympatico.ca

OBJECTIVE: A position in Customer Service or Administration

RELEVANT SKILLS AND EXPERIENCE

Diplomas in Business and Office Administration
6 years experience working in a busy call centre environment
Strong interpersonal and communication skills; comfortable with diversity of customers
Self motivated, able to make effective decisions to meet operational deadlines
Works well under pressure and to tight deadlines
Listening carefully to complaints and doing whatever I can to resolve the problems
Self- starter and fast learner willing to be trained in new methods
Hardworking, reliable and dependable
Computer skills: MS Word, Excel, Data Entry, Internet, Email, 45wpm

EMPLOYMENT EXPERIENCE

COLLECTIONS
CREDIT BUREAU OF CANADA
Sept-March 2009
1. Proviles included Enbridge Gas, Telus
Pitney Bowes USA accounts, Hospital accounts
2 . Accounts receivable
3. Reach arrangements for repayment
4. Send repayment deadlines
5. Initiate legal procedures
6. Draft report and files for accounting purposes


Customer Service 2007-2009
Cara Call Centre

Responsible for Inbound and Outbound Calls
Provided friendly, professional customer service
Called suppliers to place and confirm orders
Contacted clients and maintained relations with regular customers
Entered all material orders on database

Customer Service 2002-2005
Longos Brothers Fruit Market

Packaged and food preparation
Provided friendly, professional customer service
Performed weekly inventory, placing meat orders to maintain stock
Called suppliers to place special orders and inquire about outstanding orders
Contacted clients about their special orders, maintained relations with regular customers

Team Lead/Machine Operator 1998-2002
Border Trends Assembly

Operating machine and meeting quotas
Inspection of product
Making and selecting frames for shipments
Responsible for daily production schedule
Lead hand for team of 10, responsible for training and orienting new staff
Store Manager 1996-1998
Omas Bakery, Mississauga

Responsible for all staffing, interviewing, hiring and dismissals
Organized meetings and training of employees
Prepared payrolls and created new work schedules
Performed nightly bank reconciliation and deposits
Conducted inventory of stock and placed orders with suppliers weekly

Customer Service Representative 1990-1996
Home Shopping Network Call Centre, Toronto (a division of Rogers Telecommunications)

Promoting new products on the phone
Handled up to 100 incoming calls per shift
Responsible for resolving customer complaints and taking new orders

EDUCATION

Office Administration Diploma 2007
Trios Business College, Mississauga

Ongoing Computer Upgrading Sept-2006-Present
Y.M.C.A Mississauga
Areas of study: Powerpoint, MS Word, Word Perfect, Internet, E-mail

Business Administration Diploma George Brown College, Toronto

Ontario Secondary School Certificate
Elmvale High School, Barrie

VOLUNTEER EXPERIENCE

Distribution Clerk 2004-present
Eden Food Bank, Mississauga

On-Phone Counsellor 2001-2003
Peel Distress Centre




REFERENCES UPON REQUEST

Quick Profile Summary

CYNTHIA phillips
Name: CYNTHIA Phillips
Link: http://www.salespider.com/p-6633481/cynthia-phillips
Location: MISSISSAUGA,Ontario,Canada
Job Title: CUSTOMER SERVICE

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