QUALIFICATION PROFILE . Exceptional interpersonal skills . Committed to excellence . A gift for solving clients problems in a fast paced environment . Improving customer retention levels within highly competitive markets . Exceptional leadership abilities concerning team initiatives . A proven success in increasing revenue potential within organizations . I speak ,write and read German and English languages very well ACCOMPLISHMENTS . My ability to learn fast and co-ordinate activities with an exceptional skills earned me a promotion from airport representative to customer service representative . I was the only customer service representative from the whole of African continent to attend a 3 weeks customer service ,problem solving, meet and greet and hotel stay price calculation seminar held in Mallorca, organized by Tui Austria . . I have a vast experience acquired working in the tourism industry in different position over the period of more than 10 years. which has made me an asset to any competitive organization in need of excellence in service deliverance PROFESSIONAL EXPERIENCE Customer service Representative - 1 2 FLY,Frosch Touristik,Jet air Tui Nordic,Tui Austria (2006 to date) Airport Representative - Tui Austria, Frosch Touristik, 1 2 FLY and Pollmans tours and safaris groups ( 2000 -2005) Duties include - Receiving and seeing off guests at the airport -selling safaris and excursions -customer care service - Reconfirmation of flights Tours representative- Top tour and Safaris ( 1999) Duties included - calculating safari and excursion prices - Preparing itinerary - booking safaris and excursions Tour guide - Jahazi Marine Dhow Company ( 1998) Duties include - Guiding city tours and Mombassa by night excursions ACADEMIC BACKGROUND SHIMO LA TEWA HIGH SCHOOL - Grade attained C+ (School year 9 to 12) (1991-1995) ADVANCE GERMAN COURSE (ZMP)- Grade attained- Pass AT GERMAN INSTITUTE MOMBASA (1996-mid of 1998)
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_______'s birthday is on Jul 28, 1896.
_______ died on 28 Aug 1960.
_______ lived in Tokyo.
_______ was a Writer and Politician.
_______ had 3 children: Kazu Ando, Michiko _______ and Yasuhiko _______.