Peter Gravel - Ontario

Peter Gravel
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About Peter Gravel

Peter Gravel is currently living in Ontario, and is interested in Telecommunications.
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Peter Gravel
21 Stratton Crescent
Whitby, Ontario L1R 1V4
Res: 905-430-5944 Cell: 905-626-2828

 Long-term loyalty continued to build strong working relationships with both crews and management through dependability, commitment to a common goal, versatility, and dedication
 Success was a result of attributes such as patience, optimism, and a well-received and respected sense of humour


 Over 30 years of experience in the telecommunications industry
 Proven ability to work with a team or independently
 Excellent communication, organization, and time management skills
 Effective problem solving strategies, both internally and externally
 Ability to prioritize and deliver results on projects on time and on budget
 Skilled at delivering professional development courses to staff
 Proficient at hiring and managing staff (crew) and performing annual reviews
Note: In 2008, received 21 year pin for safe driving


BELL CANADA September 12, 1977 August 19, 2008
831 Progress Avenue, Scarborough, Ont. M1H 2X4
A major communications company

Manager, Field Services, Network Access Maintenance, 416 Cable Repair Mar. 2005 Aug. 2008 Overall: Provided leading edge telecommunications services to new and existing customers within the Toronto East 416 area.

Manager, Field Services Network Access Maintenance 416 Cable Repair
 Participated in project/planning meetings with fellow managers and superiors
 Set and communicated goals and timelines, then openly charted results against them
 Took steps to create a climate of accountability among the 22 crew members
 Provided direction to crew members to support excellence in service and maintenance
 Provided needed coaching, feedback, and guidance to build capability in others
 Took steps to build a climate in which the team could succeed and be proud of their work
 Maintained effective relations within the region, including collaboration with other departments
 Initiated processes in order to achieve operational excellence
 Reviewed and developed departmental action plans to achieve goals
 Brought prompt resolution to customer escalations
 Effectively monitored and administered departmental budget specifications
 Managed resources effectively within the region
 Adhered to and ensured crews adhered to all applicable Health and Safety regulations, in accordance with legislation and related company policies
 Actively looked for feedback for self improvement
 Performed the most field rides on the entire team in 2008 to-date
 Initiated Project 12084 (tech receipt of work completed) in 2007: 100% crew participation in 2008
 Instrumental team member during environmental disturbances such as Finch Street washout and Central Office flooding

Administrative Technician 1999 March 2005
 Mediated and rectified escalated customer complaints
 Conducted monthly safety meetings for 48 technicians
 Created effective 8-week schedules to accommodate individual needs and corporate objectives
 Was accountable for all manager responsibilities as circumstances dictated

- 2 -

 Provided PC support to technicians
 Orchestrated monthly conference calls between Tier B and technicians
 Completed first aid code 4 training; volunteered to train cable repair staff
 Participated for six months, one day a month, in Admin Tech training which included developing skills

Cable Repairman Tech 1 1996 1999
 One of three selected by direct report (Manager) to move from Installation and Repair to Cable Repair
 Selection was based on productivity (sales) and quality workmanship (re-work)
 Repaired buried wire; implemented 3rd services; repaired encap and aerial plan

Installer and Repairman 2 1995 1996
 Installed and repaired residential single and multi-lines

Installer/Sales Lead (Redeployment) 1989 1995
 1989 to 1993: Responsibilities as an installer included installation of residential single and multi-lines as well as promoting and selling new product and services
 1991: Awarded King of the Road for defensive driving skills
 1994: Selected to participate in a redeployment initiative (Sales Lead) based on high volume sales and revenue (located at 483 Bay Street)
 Responsibilities as Sales Lead included:
- Identifying and negotiating opportunities to promote personal telecommunications products and services to staff of large corporations
- Presenting an interactive promotional display whereby staff had direct access to product lines, services, and quality customer services
- Answering relevant questions and fulfillment of orders on site
 Deployment, although disbanded, was successful (it is worth noting that the 3 candidates selected from Progress to participate in the initiative were the most lucrative)
 1995: returned to Installation

Material Man 2 1985 1989
 Identified and maintained inventory requirements such as phonebooks, jacks, wires, cords, and telephones for two Bell Canada stores (Scarborough Town Centre and Bridlewood Mall)
 Responsibilities also included movement of product on a daily basis as well as logging and forecasting orders for the following day

Material Man 3 1977 1985
 Was responsible for warehousing including shipping, receiving, cable cutter, and inventory control


Schulich School of Business, York University (2 years)
Ops College Degree
Communicating to Influence Change
Excellence in Business Communication
Achieve Results through Better Time and Stress Management
Finance Acumen
Third Step Grievance


Canada Labour Code
Performance for Leaders
Emergency Operation Planning
Time Correction and Approval Process
First Aid Course (Corporate) 2008
Respect in the Workplace 2008
Speaking One to a Thousand 2008


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Peter Gravel
Name: Peter Gravel
Location: Ontario,Canada

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