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jumaa kahindi - mombasa, Kenya

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About Jumaa Kahindi

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Jumaa Kahindi is currently living in mombasa, Kenya, working as a Customer service representative and is interested in HospitalityTravel.
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Job Title

customer service representative

Location

mombasa, Kenya

Categories of Interest

HospitalityTravel

My Interests

Customer service representative and co-coordinator position in an organization seeking a customer satisfaction and retention oriented person, a reliable and innovative person, who works independently in a busy environment with minimum supervision.

Join Date

jumaa kahindi has joined on Jan 18, 2009

Resume

PERSONAL DETAILS

NAMES :Jumaa Kahindi Kombe

NATIONALITY :Kenyan

DATE OF BIRTH : 06 Feb 1976

GENDER : Male

MARITAL STATUS : Married

POSTAL ADDRESS : 93246 Mombasa, Kenya

EMAIL : jumaakahindi@yahoo.com

CELLPHONE : 0722307450

OBJECTIVE
Customer service representative and co-coordinator position in an
organization seeking a customer satisfaction and retention oriented person,
a reliable and innovative person, who works independently in a busy
environment with minimum supervision.

QUALIFICATION PROFILE
. Exceptional interpersonal skills
. Committed to excellence
. A gift for solving clients problems in a fast paced environment
. Improving customer retention levels within highly competitive markets
. Exceptional leadership abilities concerning team initiatives
. A proven success in increasing revenue potential within organizations
. I speak ,write and read German and English languages very well


ACCOMPLISHMENTS
. My ability to learn fast and co-ordinate activities with an
exceptional skills earned me a promotion from airport representative
to customer service representative
. I was the only customer service representative from the whole of
African continent to attend a 3 weeks customer service ,problem
solving, meet and greet and hotel stay price calculation seminar held
in Mallorca, organized by Tui Austria .
. I have a vast experience acquired working in the tourism industry in
different position over the period of more than 10 years. which has
made me an asset to any competitive organization in need of excellence
in service deliverance

PROFESSIONAL EXPERIENCE

Customer service Representative - 1 2 FLY,Frosch Touristik,Jet air
Tui Nordic,Tui
Austria
(2006 to date)

Airport Representative - Tui Austria, Frosch Touristik, 1 2 FLY
and Pollmans tours and
safaris groups
( 2000 -2005)

Duties include - Receiving and seeing off guests at the
airport
-selling safaris and
excursions
-customer care service
- Reconfirmation of flights

Tours representative- Top tour and Safaris
( 1999)
Duties included - calculating safari and excursion prices

- Preparing itinerary
- booking safaris and excursions

Tour guide - Jahazi Marine Dhow Company
( 1998)
Duties include - Guiding city tours and Mombassa by night excursions



ACADEMIC BACKGROUND

SHIMO LA TEWA HIGH SCHOOL - Grade attained C+
(School year 9 to 12) (1991-1995)



ADVANCE GERMAN COURSE (ZMP)- Grade attained- Pass
AT GERMAN INSTITUTE MOMBASA (1996-mid of 1998)

Quick Profile Summary

jumaa kahindi
Name: Jumaa Kahindi
Link: http://www.salespider.com/p-6405213/jumaa-kahindi
Location: mombasa,Kenya
Job Title: customer service representative

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