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ann claire Merino - Marikina, Philippines

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About Ann claire Merino

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Ann Claire Merino is currently living in Marikina, Philippines, working as a Retail Manager in "Globe Telecommunication" and is interested in Accounting, Affiliate Program, Business for Sale, Call Centers, Communications, Retail.
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Job Title

Retail Manager

Company

Location

Marikina, Philippines

Categories of Interest

Accounting, Affiliate Program, Business for Sale, Call Centers, Communications, Retail

My Interests

Reading Romance books, Watching CSI, I love to cook and travel

Join Date

ann claire Merino has joined on Jan 17, 2009

Resume

ANN CLAIRE MERINO- BAYOT
68 Rainbow Street. SSS Village Marikina,
Metro Manila, Philippines
Mobile no# (63)9175888895
Email: annclairemerino@me.comObjective:
To be a potential resource to the organization where I can utilize all my skills and knowledge which will help the organization to grow. I’m highly motivated and have a drive to succeed with the company’s vision and mission.
Work Experience:
Globe Telecommunication, October 01, 2016 – Present
Retail Manager
Manage my Store’s operations
Achieve overall Sales revenue target in ALL Products
Maintains Quality audit scores both for Sales and After Sales
Monitor expenses and sees to it, we do not go beyond our budget P &L ( Profit and loss)
Assistant Retail Manager/OIC, December 01, 2010 – October 01, 2016
Achieve zero variance within all inventory stocks
Maintains Customer satisfaction experience within store premise by monitoring line wait and attending to customer’s needs
Monitors Quality for both Sales and After Sales transactions
Manage irate customers, conflicts and challenging situations
Deliver outstanding service, exceed expectations and build long-term loyalty
Work in teams and in a self-directed environment
Partner’s Relationship Manager, November 2009 – December 2010
Handles all technical outsourcing activities
Handles Quality assurance of the team
Handles and prepares billing for outsource partners
Make sure all information are explained down the line, for a successful callout results
Supervisor, Executive Escalation Team for Broadband, July 2006- November 2009
Handles all technical issues raised by the company’s top executives
Coordinates with Field engineers for the completion of all cases
Provides feedback to customers and monitors all cases until completely resolved
Spearheaded the Broadband executive team, to attend to all special cases concerning Broadband
 Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Customer Service Representative/ Technical Service Representative, May 09, 2000 – July 2006
Answers all inquiries concerning mobile billing and Broadband troubleshooting
Coordinates with field technician
Monitors outages and handles callout to customers
BayanTelecommunication, March 1998 – May 2000
Telemarketer
Does callout to all customers with disputed billing issues
Coordinates with billing department
Assist Area managers in filtering applications and monitors team productivity in their sales turn-ins
Skills:
Computer skills, MS word, Excel, Internet browsing, Basic internet troubleshooting, Driving
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment
Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
2009, included in list of Company’s Top Performers for spearheading the callout team for Executive escalation, brought by good feedbacks from customers
Education:
Bachelor of Arts Major Communication, June 1993-1998/ Philippine Women’s University

Quick Profile Summary

ann claire Merino
Name: Ann Claire Merino
Link: http://www.salespider.com/p-6404483/ann-claire-merino
Location: Marikina,Philippines
Job Title: Retail Manager
Company: Globe Telecommunication

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